Answer of your leaving message
Hi Support
Is it possible to copy face recognition profile from one iCamPRO FHD to another iCamPRO FHD?
Right now I have to proceed face recognition on each cameras which is consume so much time.
Thank you


by Kamolphet Fonghem





I have a new router. My phone is properly re-connected to the wifi. My device will not read the QR code. Both the blue and green lights are blinking.
What can I do to reconnect?

by Charles Saunders





This is the final feedback before I disarm and store away these two AR3S. Please forward this to your product management.
The Atom AR3S do not support 5GHz WLAN. In my case this turns into a showstopper, because:
I can not provide LAN cable internet to the location where the cam is mounted.
I can not use the 2.4GHz WLAN because streaming on this band does interfer with about 20 other WLANs at my location.
Including an multi band WiFi for 2.4 and 5 GHz would not cost much but would take a big burden regarding connectivity from the owner.
Kind regards,
Fridtjof Graef

by Fridtjof Graef





Having a lot of trouble accessing recordings. Can I get some assistance ?

Deaf ears the purpose of having a camera if I cannot go back and easily review footage of someone vandalizing my house. Can someone help me verify the settings on my storage And robot? Nick

by Nick Zellem





Hi
My camera stop working, i tried a lot to reset it, but it doesn't work, even wireless reset not working.

2017-12-10 15:39:34****************************************
i formatted the SD Card, using the app you sent, and i follow the process exactly same what you mentioned, but no response at all, and keep showing blue solid led, not blinking at all,

2017-12-11 10:26:29****************************************
Well, it's working now, thank you very much

by Mo








Ho già altre cam Amaryllo e quando ho aggiunto questa nell'applicazione mi ha dato i seguenti errori:
1. facendo play al video esce il messaggio "aggiornare il firmware"
2. aprendo le impostazioni esce il messaggio "sd card error" (non ho inserito nessuna card perchè non mi serve)
3. se cerco di aggiornare il firmware esce il messaggio "non rilevato"


2017-12-05 22:04:54****************************************
thank you so much
I solved by manually updating the firmware

by daniele caiani





Hi
We received the faulty product from our customer. Could you tell me how to return it for repair or replacement in Australia?
Fault: no connection . Connect to the power cord. Power indicate blue LED on constantly, no flash indicate. it cannot scan QR code . Item is not respond whatever press the reset button or Charge WPN etc. Our customer is purchase on 22/06/2017 and return on 28/11/2017.

by AndyLi





stock with blue light only.the camera also not rotating or detecting..what should i do fix this problem

by nick





Hello,
I've been using my Patio since I bought it through your kickstarter campaign. My camera is running on firmware v4.1.2. I frequently get the message to upgrade to firmware v4.3.2 but it always fails after download. Camera and phone where on the same wifi network. What can I do to get to the latest firmware? since it is a Patio mode the camera is sealed so I can't remove the sd card without breaking the seal and make it less waterproof.

2017-12-01 10:08:34****************************************
Thanks for your quick reply. The camera works ok. I am going to ignore the upgrade massages for now.

by Merijn Bolhuis





I got a new phone and can't get it to connect with the camera. I've even tried rebooting the camera ?
Any suggestions ?

by Jeff





My AR3S cameras are supposed to have amaryllo platinum for a year (Till around July 2018) but they have stopped giving AI alerts. You assistance is appreciated.

Also is there a way to download a video clip directly from the Camera in iOS?

2017-11-30 21:58:53****************************************
About an hour after I sent this message yesterday, AI alerts started working properly again. Thanks

by Travis Kittlitz





Even when i select atom 3 the support is for ICamPro. My camera worked, and for some reason is no longer connected to my phone. Ive tried to reconnect. If i log into my router my camera is still showing and active. Yet i cant get the QR code to work....So i tried the other 3 methods..none which work. Why did my camera disappear from my app? Can you send me a pic of the qr code...may be a clearer pic would do the trick. My email on file is either the crg31@yahoo.com or mybackupemail31@yahoo.com (both the system seemed to not to be able to find).

by Chris Gomez





Hi! Which countries are your products available in? Which countries do you ship too?

2017-11-29 05:30:23****************************************
I don't have a particular country in mind, I would just like to know which regions your Atom 2 is supported and is able to be distributed in. Thank you!

by Harry





Hi, I would like to discontinue my Silver plan and stay at basic plan. How can I do that ???

by M. Morenza





Firstly, can't turn off Patrol mode. Can do that only with reseting cam, and after it can't connect to wi-fi and i have to hard reset it

by Simon





Can I use two phones?

by Wuchimin





Wonder if you can help with below. We are an authorised reseller of Amaryllo in Dubai. A client has an issue with a recently installed ATOM, in specific; he is unable to view the feed from his 3G or 4G signal. There also a delay between movement being detected and pix taken. Can you please advise
Tks
Omar

2017-11-27 11:32:58****************************************
Hi, please find below answers to above.
Operator is Etisalat. Issue occurs on both 3G and 4G. The issue started immediately post installation. Code error is 100 (server error). Wifi inside the house is a 32MB connection and has coverage throughout.
Look forward to your advice

2017-12-06 15:43:05****************************************
I have reset and reconnected camera. I am now getting error code 15. Seems to happen after linking Google Drive account. Can you please advise


2017-12-07 04:50:06****************************************
Thanks for the response. Can you please advise what would cause the error code 15
Omar

2017-12-10 09:50:35****************************************
The server issue seems to only appear when the camera is linked to google drive account. Can you please advise if other customers have faced same issue and as to possible rectification. Also there still seems to be delay of camera reporting movement or face detection. Again, can you please advise what can be done to resolve

by Omar Saudi




















First day camera was great . After upgrade the ai recognition tab disabled and caned be enabled . Moreover camera response for events very slow . Some events not recorded or catch . So is it firmware issue or hw ?

And do require to reset the camera ?

2017-11-27 08:20:45****************************************
Hi , still the face recognition not enabled . Moreover I did reset and still slow . Could you advice how to do or perform manual firmware recovery ? Since article posted has old link for drop box which not valid any more

2017-11-27 19:50:16****************************************
Great, I will plan to perform this tomorrow , meanwhile still the face recognition not enabled in camera ?

by Mohamamd











Does ATOM AR2/AR3 support backup the data on local drive via Wifi without using internet ?

by Japes





I set up another viewer but the second viewer is not getting alerts. I also purchased the 10 sec. video alerts but it is not working. I don't know how I can reach you for phone or chat support and am quite frustrated. I'm going out of town and it appears I won't have full benefit of the product because the support is terrible at this point. Please help.

by Tim Rahill





One of our cameras was faulty and stopping tilting up and down, instead it made an unusual clicking noise. We reported it to Amaryllo and they asked us to return the package to their technical department in Taiwan – which we had to pay for! We assumed we would get a refund for the postage due to the item being faulty, however they instead asked for another payment for an inspection fee and return shipping to the UK, on top of not refunding us for our outgoing postage costs! We were well within our 1 year guarantee therefore definitely should not have to pay for inspection costs. We disputed these payments, highlighting the fact that their terms and conditions state that they would ‘’repair or replace the unit back to the sender free of charge and reimburse the sender for the shipping cost” for defected items. Since then we have sent them numerous emails asking them to return our items but have not received any response. We are now left with no camera and no refund meaning we’re out of pocket by £300+. We even tried to contact them via Trading Standards, but they continue to ignore us.

2017-11-30 09:19:41****************************************
I did read your email sent on 30/07/2017 and replied via email on 04/07/2017, 20/07/2017, 31/07/2017 and via Trading Standards around 07/08/2017 and European Consumer Centre around 25/09/2017, all of which you have failed to respond to!! How can we discuss this dispute if you are not willing to respond for 5 months! You still haven't returned our camera or shown any signs you will in the future, therefore we are at a financial loss. This is not how you should treat your customers!

2017-12-11 12:17:26****************************************
Yes I received your email on 03/07/2017 and responded to it on 04/07/2017, 20/07/2017, 31/07/2017 (sent with read receipt) and via Trading Standards on 07/08/2017 and ECCS on 25/09/2017 - all to which you ignored!! We have tried everything we can to contact you and you've failed to respond until I went public facing. How can we resolve this issue if you do not respond?!

by Suzy





I wanto change service plan from Platinum to free basic.

by Yasuyuki Tanaka





Hello. I wanna integrate my camera in my domotique installayion at home. Provlem fibaro ask me snap video url ans jpg. May have you an idea of to do ? Thanks a lot


2017-11-27 06:25:56****************************************
Thznks for your answers


by Richard





I removed Amaryllo Patio cam from my phone and now I want to install it again, but when I plug the camera the blue light is still, not blinking, and I can´t install the camera through QR code.

by Juan Soler Llácer





Hi I"m getting "an error code from camera(15)" it will only load up to 80% and stop and im only able to connect to the camera when I'm home and once i leave my house then I would not be able to view it on my phone can you let me know what to do to fix it thanks

by chuen lam





I am trying to save the recorded video to NAS.
My iOS app version is 1.6.1.7715
iCamPROFHD firmware is 4.3.2
What address should I put in the share folder? My NAS address or the cam address? Do I need to create a folder on my NAS?
I tried my NAS address on the share folder but status still unmount. I already changed the upload storage to NAS event and there is a SD card inserted.

2017-11-21 05:49:54****************************************
My app is different than the one in the video.
I created the folder in my NAS and input my NAS address in the app. Do I need to specific the path? I tried both //192.168.x.xxx and //192.168.x.xxx/cam where cam is the name of the share folder I created and the status is still unmount.

by Herbert








How to record camera's view without using Wi-Fi? I can setup using Wi-Fi but want to use it without Wi-Fi connection recording into the 32GB micro SD card

2017-11-20 13:13:39****************************************
Thank you to solve my question and well understood there is no option to turn off the wifi to run the camera. Rgds.

by Matsumura





Dear Support
I've experienced alerts delay in all of my iCamPRO FHD for 12~16 min. after event detected, the issue happen around 2 weeks ago until now. .
here's AMID
iCRa0cm3g
iCRa0dr6s
iCRa0dn9a
Thank you in advance
Kamolphet


by Kamolphet Fonghem





have two of same type and can’t get either to reset despite all attempts - blue light stays on, will not recognize hard reset

by Troy Miller





How do I invert the image from the camera? I had to mount the unit upside down (bracket on the top) and everything looks upside down. Where is the control to invert the image?

by KARL F SCHMITT





My live view also fails when I receive error code 15. I only use Wi-Fi on the latest iPAD Pro mainly but also on iPhone 5s.
I can see the live feed at home but not on other networks which until recently I could. It gets to about 80% then error 15 appears.
Not impressed that this is not being resolved.

by Jonathan Plowman





Hello! From the Amaryllo-app I get a message that firmware upgrade v4.3.2 is available. The upgrade starts, but fails allways. Smartphone and camera are in the same WLAN. Is there another way to upgrade the firmware than inserting a SD card? It's difficult to dismount the camera from the wall... Best wishes, Stefan

2017-11-15 07:05:20****************************************
Hmmm... I had a quick look at my purchase order: it's an "iSensor HD Patio with 32GB Embedded Memory Chip". Does this model have an external SD card?

by Stefan Biebl








I cannot access my camera with my phone. I keep getting error code (-1200) and (-1001) and camera offline. I have purchased the online storage platinum plan and can no longer access anything. Please let me know what I should do to resolve this issue. Thank you. Matt

by Heath





Why there's no option to manage channels, (add/delete)
I can add/create a channel or assign camera to it, but I cant delete it myself...

I'd like to delete the channel made to Amaryllo live, what should I do?
account name : bunkerstudiocph@gmail.com




by Lukas








Hi Team
Does ATOM AR2 support backup data on NAS or network drive via Wifi without using internet ?

by Praveen





Hi Amaryllo Support Team,
I'm really worry about my camera since I'm facing weird problem, it was working fine but in the software I found option to upgrade the firmware version,since I'm technical person my curiosity makes me to upgrade it to latest version, and once it finish, in the application i found the camera become offline and doesn't become online, so i tried to troubleshoot the problem but no luck, i tired the reset the camera to the factory setting from the reset button but no luck. when i power it, it's showing blue solid LED but doesn't moving. it could be firmware in flash is corrupted, so i tried the link in the dropbox (https://www.dropbox.com/s/6cofgp14app9qdg/fix337.zip?dl=0) in your support forum but the file is not found. I NEED YOUR SUPPORT ASAP. Thanks

Best Regards,,



2017-11-18 18:50:38****************************************
Thanks for the update,
I unzip the files, and after I powered on the camera I heard the detected sound, and after a while a WRONG sound comes on and doesn't work. kindly help..

by majed








ASKING FOR REPLACEMENT BECAUSE IT IS DEAD. IT HAS BEEN PURCHASED FROM AMAZON ABOUT SIX MONTHS AGO. ONCE INSTALLED IT HAS BEEN WORKING PROPERLY. SUDDENLY IT IS DEAD. NO WAY TO PUT IT ON. ASKING IF IT IS POSSIBLE TO REPLACE IT WITH THE SECURITY ROBOT "ATOM" (WHITE) BY PAYING THE COST DIFFERENCE. THANKS.

by VECCHIO





I attempted to reset the device by letting it do it's calibration and pressing the rest button. No matter how long I hold the reset button there is no beep and the blue light never starts flashing.

2017-11-12 21:48:15****************************************
The device is the Patio.

2017-11-23 05:19:21****************************************
I did both of the above things. This time I did get the camera to reset. Pressed the reset button and it beeped. My problem is still when I plug the camera in the blue light comes on steady. The camera rotates to the left and then stops. The blue light never starts to blink.

by Ron








I have a new router type huawei hg8245q I need the definition of the camera is a fiber and has the property of 5 and 2.4 What are the appropriate settings for the definition of the camera where I won in various ways I could not.

by hani





My iBabi cannot rotate or reset. It only has solid blue light on. Thanks.

by Joanna





Hi are these cameras able to be viewed using Amazon's Echo Show? If not currently compatible, is this something you are working on?

by don trainer





When I am at home the video life feed works well. As soon as I leave the house the life feed no longer works and I receive a "15" error code.

2017-11-08 12:26:35****************************************
I have been using my iPhone 5 for several years now and never has problems. All this stared Last Monday. I am in the U.S.A. Not sure what you mean by operator SIM. The disconnect happens when I leave the house. Indoor Wifi works well and not sure why it wont work when I leave the house. I do not have an Android phone.

2017-11-09 12:26:45****************************************
No it is Verizon which I have used for many years.

by Elke Johnson














I'm trying to use a Verizon jet pack for the camera alone. The jet pack works but when I leave the house & put my cell to cellular, it says the device is offline. I noticed that the jet pack suddenly reads 3G when it's suppose to be 4g. Any advice would be greatly appreciated.

2017-11-07 04:31:20****************************************
I’m using an iPhone & it works with the jet pack when I’m setting my phone to the jet pack as wi-fi. Then when as I’m switching my phone off the jet pack & go to cellular, my app says it’s off line. I’m not capable of using the house wi-fi because I’m using the neighbors router & it does not work. I’m simply curious why it works when my phone is on the jet pack but l switching it simply takes it off line. I’m not using the jet pack when I️ leave the house because the reason for the pack was simply dedicated to the camera & when I’m in need of wi fi.
Thank you for a prompt response & I’m sure it’s something dumb that I’m not aware of...it is 4g on the pack but I’m not sure what the cause may be.

2017-11-07 16:45:32****************************************
The iPhone that Iv been using is AT&T pre-paid. The jet pack is a Verizon 4G jet pack. I will find out more about the jet pack...because it does work but like I said, I use the jet pack as my wi-fi. The router upstairs does not lock into atom. Apon leaving the house...I switch to cellular & then I check the camera....it says it’s off line. I had my own router & it worked. I see no green light nor a blue after resetting it...even when it works with the jet pack. I will call Verizon to find out if I can set it to 2.4 G.
Thank you for your prompt response.....I hope it works.

by Leo








I have an iCRa0bm9n Pro and an iCRb0bo0c AR3 that have both gone offline permanently after the application notified me of a firmware update that I accepted. Neither device has lights blinking and neither device appears to power-on / go through motor setup.

by John





I TOO have had not 1 BUT 2 Failures of these thing! At $150 each, this getting annoying. The answer that I get frm Support (Sonny C) is...oulle have to send it in, Meaning:

YOU have to pay shipping to us (In Japan from US)
YOU have to pay for repair, all because of OUR Failed FW Upgrade....what?

This is rediculous, I Never had to pay for a company's mistakes before. I have been a Network Engineer for over 35 years, It is not my network or my signal, It is a re-occurance issue with not just myself but other as well.. as you can see on this blog Other companies have come up with a way to reformat the FW Via SFTP or some other means to get the FW back on it. nor have I ever had to pay for Shipping to another conry (Usually companies have a rep in the country they are selling in. Nor have I had to pay for the FW repair issue. They should pay the FW side If we pay for the shipping, lets be fair Amaryllo!

2017-11-08 14:01:31****************************************
So your andpswer s, even though it has been riven an$ repeated to me Out fault that he F2 ypgrad3 make th3 product non-functioning, we ar3 goin* to make our customers pay for this issue? It would appear that i# an @ccurat3 stamens on the part of you’re company. I wan5 to make sure as I am gon* to post videos, blogs and forum to let other# know how Amaryllo is handl8ng this

by Al Hagie





I am unable to access the camera when not on the cameras local WiFi network. I keep getting a 1001 error. Is there a firewall port I need to open or should access be automatic?

I think it worked before the last firmware upgrade

2017-11-06 08:37:51****************************************
Yes I use an iphone7 plus my wife uses an iPhone 7 and that works fine. Updated to latest patches
which vpn product do you suggest and who’s going to pay for it?

by Guy Shoebridge








Hi,

i can't enable 2 way audio infact by browser when i clic on "two tolking man" i receve the message:
"Please select at least one liveview to enable/disable two-way audio".

and from my app Amaryllo i don't have any button for microfone!

The option stting > audio > rwo-way is enabled.

please need a solution

2017-11-12 07:20:07****************************************
But I have only one camera live-view, no many or other camera.
So i just do what you say but i have always the problem.
if you want can test my camera, I can give you the web access for my camera.
I now use firefox or android app.

Tks in advance, i hope to read you shortly

2017-11-13 06:52:21****************************************
ks in advance

i have understund what you say end is correct... i have speaker: off.

But the problem is not solved because my browser (chrome or Firefox both last release) DON'T ASK ME TO ENABLE MICROPHONE.

I have try from my PC and my notebook and for both no ask me to enable microfone and don't display microphone icon on the adress bar.

I have try in Firefox to check permission on tools menu > Page Info > Permissions and change il to "allow" but notthing.

Can you suggest other thinks for how to solve the problem

tks


2017-11-13 08:11:35****************************************
ok, with this tip i have solved. I must click first on the video screen and after the icon for two-way audio. tks for you support. bye

by MATTEO











I want to cancel subscription and just have the basic free one.

by Robert Luxem





Hello,
I can’t reset the camera, I hold the small hole for several seconds but nothing happens

2017-11-04 15:51:16****************************************
model is icam HD

by Gegham





purchased a new icam HD 360, blue light not blinking, can't reset it (even after pressing reset for more then 2 minutes) ,

by hayar





I bought a new Atom and with this one like my previous one, sometimes it goes from a color picture to a black and white , why is this and what can I do ?
I look forward to your response ?
Thank you .

2017-11-02 14:25:35****************************************
Thank you for your response, the night vision was on !

by Jeff





Hi, I want to copy some of the video loop stored on my MicroSD card.
There was no trigger of alarm, but I need to capture video I can view from the APP and download it to a PC so I can edit and email it.
When I insert the MicroSD into any computer they say it is unreadable !
It is fine when back in the iCam and I can see the footage when I watch TIMELINE but I do not want to share my Camera publicly and need to extra the video files.
Please help!

by Dan





da un po di tempo mi da:
an error occurred while accessing the server 100
riesco a comandarla solo via wi-fi
utilizzo iPhone SE / 6

2017-11-01 06:21:34****************************************
ho h3g come operatore mobile, leggendo dei forum ho scoperto che da un po’ di tempo h3g ha dato un IPstatico alla rete bloccando di conseguenza l’utilizzo di apparecchi in remoto.
in w-fi funziona correttamente.
C’è un altro sistema per risolverebbe il problema se non quello di passare ad un altro operatore?
grazie

by Mirco Marangon








My camera worked fine until the last firmware update. Now I cannot reach the camera with my iPhone iOS 11 when on cellular coverage (it says "an error occurred while accession the server (100)"). the stage thing is that it works under wifi coverage. I have already double checked and under cellular coverage I have good connectivity as mails, internet and others app do work properly. I have already restarted the camera without any luck.
Thank you
Best regards

2017-11-01 10:55:34****************************************
Hi,
the camera is in Italy but The telephone I use is a UK iPhone with operator EE 4G. When I travel to Italy the roaming is with TIM and Wind (both 4G). I have the same problem in Italy and UK. it started to happen mid October and it happens 100% of the time when i'm not using wifi. if I use wifi (indoor or outside huse wifi) i can connect to the camera without problems. I don't have android (phones). I've just tried the vpn (vpn client of the iPhone) and I can access the camera (under cellular coverage). Then I've tried again without vpn and it doesn't work. So Just to recap: the connection works when connected to wifi (regardless where the wifi is) and when under cellular coverage whene there is a vpn active. it doesn't work when the app is used with only cellulatr coverage (regadless the operator).
Thanks

2017-11-03 12:03:14****************************************
Thank you, Best regards

by Marco Borsa








Have you set up a Halloween prank today we've a picture of somebody in our living room and we do not recognise him

by Jason Yates





Camera was working GREAT then stopped working. I can not rest camera. Holding reset button or wps. At a loss here. I have instruction book but it does not help.

2017-11-03 20:13:32****************************************
I think I will just get another unit.

by Paul McBrien








Is possible to acces to the internal storage of the camera Amaryllo Patio? How to do it?

2017-10-30 10:50:30****************************************
Where is the Timeline?

2017-10-30 14:36:27****************************************
I don´t understand. Could you elaborate?

2017-10-31 09:07:27****************************************
Hello,
On last weekend there was a robbery in our business. Unfortunately, camera stop recording Friday in the morning, although it wasn´t switched out. I mean, last recordings in the cloud I had were from Friday in the morning and the robbery was on Friday night, Saturday or Sunday. Is there any possibility of recovering some recording of those days.

2017-10-31 10:12:05****************************************
1. Did it
2.I checked and there isn´t any recording of those days
3. Yesterday I eliminated the camera from my phone and reinstalled it as it was malfunctioning. Does it mean that posible information in the card is deleted? Now the phone says that 4,4 MB are used from the card. Does it worth to disassemble the camera or I shouldn´t hope to revoer anything?

by Juan Soler














Hi!

I bought a camera from you, ICamPRO FHD for ~2 years ago and was never able to get it to work when I got it, but now I want to try again to see if it's possible to get it to work.

The problem is that in the Amaryllo App on my iPhone 7 (iOS 11) won't find any online camera. I have tried to reset the camera and It didn't work connecting via QR-code, but it was possible when using "direct wifi-installation", but as soon as it says that configuration complete the camera is offline in the app. I can find the AMID-number in the app but it's only offline.

I am on a Wifi-network configured to 2.4Ghz and have double-checked all the passwords/SSID and everything is correct. I have tried to re-install the app on the phone and also tried twice to reset the camera.

Do you have any idea what's may causing this, and why it won't be online in the app? I've heard so much good about this camera and Amaryllo so I hope we can find a solution. Is it possible that a firmware upgrade can solve this? Is it possible to upgrade firmware via Mac, without need to put the micro-SD in an adapter or something?

Have a nice day!

Kind regards,
Felix

2017-10-30 14:00:11****************************************
Hi!

Now it's finally working. Thank you very much!


by Felix





I upgraded the firmware and when i connect to the camera there's just a blank blue screen. Why would this be happening? Thanks.

by Johnny





Immediately cancel my subscription of 3.99$ a month. I noticed that I was paying for this service even though I never explicitely agreed to paying a subscription. I was using the free trial.

I can sue you in my country for this and I will if you do not immediately cancel any future payments and subscriptions. I no longer want anything to do with this company. If I see anymore charge on my credit card I contact my lawyer immediately.

by Gilles





Hi Support
I've already subscribed for Smart Plan - A.I. but now human detect was unavailable again (human detection was gray)
What happen to the camera,How can I fix it?
Thank you.

2017-10-31 11:54:13****************************************
Dear Support
A.I. function was resume but VDO alert was gone again.
Now there're only Snapshot and Text available.
Please advise.

by Kamolphet Fonghem











my firmware gets corrupted during firmware update, how to recover?
The blue patch burns continuously, when restarting nothing happens.
When resetting, nothing happens.
what now?

2017-10-27 10:26:16****************************************
The camera does not work, so what can I do now?

by Mark Fabel








According to my monthly credit card review, you have withdrawn twice every month... I am wondering why?

2017-10-27 05:29:05****************************************
Here is my record of this month:
17/09/19 AMARYLLO INTERNATIONAL B.(HSIN CHU ) 5.99USD
17/09/26 AMARYLLO INTERNATIONAL B.(HSIN CHU ) 5.99USD
Same as in last month and earlier... Can you check with it at your side? If you need a copy from Card Company... I can download it and send it to you...

2017-10-29 07:31:52****************************************
According to my October review, I can find the following records:
17/10/25 AMARYLLO INTERNATION 5.99 USD
17/10/18 AMARYLLO INTERNATION 5.99 USD

2017-10-30 07:26:10****************************************
Yes, please cancel it. I will check with device with iSXXXX as well.

by Yasuhiko Yokote











I want to cancel subscription to amaryllo gold cloud and just have the basic free one.

by Yasuhiko Yokote





My camera wont transmit any vídeo anymore. I can hear and move the camera but vídeo feed is not transmitted. Blue light is always blinking.

Best regards

Tiago Reis

by Tiago Reis





Sometime I cannot access my camer live view through 4G LTE
I got this message
“ Recived an error code from the camer ( 15 ) “

by Abdulla





Hi

I believe my firmware is corrupt.My device won't start up. Where can I download the firmware? So I can load it on the sd

Thanks,

Blair

2017-10-23 02:51:29****************************************
Thank you very much! That fixed it :)

by Blair Halter





How to enable dog/cat/bird detection?
Now they were inactived in menu (gray)


by Kamolphet Fonghem





Hi,
As you know many systems are affected by the WPA2 KRACK.

Do you have already a new firmware version to avoid that, or your products are not affected?

2017-10-23 09:56:39****************************************
Your answer doesn't make any sense. I'm a telecom expert, and WPA2 KRACK (https://www.krackattacks.com/) is a bug of the WiFi WPA2 technology.

If your products are using WPA2, then we have a big risk.

Similarly if you're using any dnsmask (https://access.redhat.com/security/vulnerabilities/3199382) which has been discovered recently affecting most of the Linux and related implementations.

Please, let me know urgently.


by Jordi Palet Martinez








Hello,
Patio camera has worked for a long time.
Very pleased with product.

However, for some time now i do not get a feed.
Have checked today.
When i plug in usb cable the blue light is on constantly.
There is no calibration / movement of camera.
No green light.
Have removed camera from app (android)
Reset button pressed for several times, Yes, pressed for over 20 seconds each time....
Nothing happens.
Blue light does not blink.
Cable in / out => repeat the steps above did not help.

Looks like it is really broken.

Any thoughts / help?

Also: I have optained this Patio camera and two Atom camera's via Kickstarter.
The pledge was not only for the camera's, but if i am correct also for the FREE OF CHARGE license for online storage.
I have not paid attention to it but i just now took a look at my creditcard and it says that i pay usd 9,99 a month.
Monthly payment started february 2016. That makes a total of over usd 200.
Please inform me about this as well. It was never my intention to buy the camera's and pay extra for a license.
For sure i want to stop the license as soon as possible if it is not a free of charge license.

Best regards,

Jan Otterspeer
The Netherlands
Jan_Otterspeer@Hotmail.com
+31 6 411 89 551

by Jan OItterspeer






1. My device already broken, I want to STOP my 2 Amaryllo Cloud Account ( which are 99 Per month & 3.99 Per month ), please STOP Charge from my creadit card account
2. Do you also provide Chinese language web site ? I locate in Taiwan and NOT familiar with English

nvoice No.1508396912 (99 Per Month)


by Jack Pan








I upgrade my camera(petite) to the latest version and after it i see dog cat and bired detection but they are not active . how can i active them ?

by Ali Jalali





Please unsubscribe the plan on your cloud services on my cameray robot ICRA0DM6R, email address briereroger@wanadoo.fr and remove my credit card info. Thank you to confirm. BR

by Roger BRIERE





hi, night vision does not work as well as before, I'm not sure but I think from the last firmware update. can you halp me ? thank you. Carlo from Italy.

2017-10-19 14:55:37****************************************
Yes, now it's running 4.3.2 , I ever upgrade when it's required.
The problem only occurs when the cam records in night vision.
The immage is not clear as before.
It's as if a fog effect was added.
If you give me an address where i can send some immages maybe you can better understand.
thank you,
Carlo

2017-10-21 14:54:32****************************************
find the problem ... when the camera looks at the vertical end, the infrared lights are a bit covered by the edge of the camera ...

by Carlo











Can I install the camera upside down or on its side and change the orientation of the video/image?

by Bill Lathrop





Would like to look at camera MJPEG stream using VLC or comparable software. What is the URL to do so?

2017-10-19 10:19:43****************************************
The app says "this option is not available" (in French). My cam is an iSensorHD, is there any update?

2017-10-20 06:25:38****************************************
So can you describe the way camera streams (or send MJPEG) to the outside in order to be able to connect the camera to iSpy or any other grabbing software? I can understand there are proprietary info involved, but this will avoid me a good wireshark session.
I understand the camera is establishing a session with credentials to a web server (yours) then forwarding images to my cell phone when I connect to it. Very classical. Please spare me some time. Thank you

2017-10-20 21:06:08****************************************
Ok then I will discover it myself. Thanks

by VISCONTE Jean











I use my Synology NAS to store the recordings of the camera under the Folder #recycle, In this folder I now have hundreds of files named .amaryllo.test each with 4KB. What are those files and can I someway stop this?
Thanks,

by Tarek El Nayal





iSensor HD not responding; wifi initially not responding, then stated that the internal storage was corrupt. Deleted off of the app and now cannot reinstall. Both buttons are not responding (wifi or restore buttons). Only the blue light comes on and then it fails...please help. This is the second device that has not worked. I had an iCam that the night vision went out and had much difficulty dealing with support. I have 5 cameras total and would like to get this fixed...

by Dustin





My camera will not go into installation mode or conduct its self test upon powering up for the first time. I have tried the reset button on the bottom of the unit. I tried another power cord, but nothing works.

2017-10-17 03:41:10****************************************
I followed the steps to reload the firmware, but was unsuccessful. The camera will not initialize and give me any indication that it has taken the firmware. Are there any further troubleshooting techniques?

Thanks,

Bill

2017-10-17 05:09:55****************************************
When I extract the zip file into the sd cards directory, do I just want the one folder or so I move the file and folder out of the main folder, so it’s just the two items?

2017-10-18 15:49:11****************************************
I finally got it to work! When unzipping the files onto the SD card, you have to take them out of the main folder so there is one file and one folder.

by Bill Murray














hello, my camera stucked after FW upgrade. Can you help me with the new one? DropBox link doesn't work

by arturas





My iCamPro is starting to go offline frequently ?
I've checked my WIFI signal and it's strong, do you have any suggestions ?
I look forward too your response ?
Thank you !

2017-10-16 03:44:43****************************************
Thank you so much for your reply !
What are the AC requirements in order too replace it ?
I do think that's the problem now as the power light is off and I have checked the electrical outlet !
Kind Regards,
Jeff


2017-10-16 15:11:59****************************************
I've tried everything without any luck ?
The camera doesn't beep after pressing the reset button,the blue light is showing power and stays solid blue !
Would there be another solution ?
I look forward to your response !
Thank you,
Jeff

by Jeff











Since two days I got no connection on the iPhone app with my iSensor HD Patio (iSSa0as4z). I got the message: "Camera not on-line". I use IOS latest version 11.0.3 en Amaryllo app latest version 13-10-2017. Restart camera and iPhone does not help. The blue en green LED burn constantly, so it seems everything is OK. On the iPhone Amaryllo app however, the Live view does not work (not on-line message). I can get acces to notifications, but this are old notifications. What to do to restore Live View connection with wifi?

by B.L.J. Gaster





I had a firmware update fail and the location you cite in help gives a 404 error so now how do I recover.

by James Davis





You seem to have introduced advertising for your products using the camera ALERT mechanism. I find this annoying and it detracts from the 'security' function my cameras were originally and installed to perform. Is there a way of switching OFF these so-called NEWS alerts ?? I did a search already but found nothing.


2017-10-16 08:23:21****************************************
I think it is bad news that you use camera alerts as an advertising mechanism and suggest that would-be camera purchasers bear that in mind. Most other apps have an opt-out for such messages and so I urge Amaryllo to provide such an option ASAP please!

by Pearson





Please cancel my cloud membership. Thanks

by Jim Rasmussen





Recently when using my cameras in live view (https://live.amaryllo.eu/amaryllolive.html?) I have found the images have frozen with no indication that this has happened. I have been using the system from within my house (everything on one LAN) to monitor a young (and destructive) dog from my study. This freezing means that while I view a sleeping dog on one camera she can actually be in the second room getting up to mischief.

Do you have any hints or is my system dying or hacked? I believe all software is up to date (v4.3.2).

Many thanks

Mike Wort

2017-10-13 16:07:15****************************************
Thanks. I'll try using Firefox for a while. I seem to remember changing to Chrome some time back because Firefox (or possibly Kaspersky) had some compatibility problems.

by Mike Wort





The last two units I recently ordered thru amazon did the same thing: After about a week of working, they rotated their heads clockwise all the way and then shut down— all the lights went out. resetting, etc didn't help.
Any ideas?

2017-10-13 16:36:48****************************************
OH! Stupid me! I forgot that these were set....
thanks
bob

by bob





firmware update link on the support website does not work

by kurt





Updated to firmware 4.2.1 as requested by the iPhone app (IOS 11). Upgrade worked well but I cannot bring the device online after it. I can reboot the camera from the iPhone, both camera lights are ON (green & blue) ; the wifi part seems to be in order (ie a reboot moves the camera and reboots). I rebooted router as well but to no avail, camera remains Offline and not working.

2017-10-12 03:58:32****************************************
Thank you , I followed steps A & B and the unit is monitoring again.
Firmware still shows as 4.2.1 and latest as 4.2.1 but I am not worried as the camera is operating as expected , oddly enough the home screen is different (ie a snapshot of last view) and the green light is not on. Also has an AMID start amp which was not there before.

by Mario Recuero





Hello,

After the update (11-10-2017) the upload to Google drive does not work anymore. The alert with photo works fine, but the folder on my google drive stays empty..
How can I solve this?

Kind regards,

B.L.J. Gaster



2017-10-12 15:56:03****************************************
How can I upload a screenshot to make it clear? => iSSa0as4z => Owner aCloud0004 Amaryllo - acloud0004@amaryllo.de


by B.L.J. Gaster








Hello. I'm unable to get into the settings of my camera with the app.
-Accessing the live video works fine
-Accessing Settings from the bottom menu results in a (-1001) error on my iCam.
-Accessing Settings from my iSensor Camera works
-Since the video works for the iCam and Settings for the iSensor camera work, I don't think it is phone/internet/router related.

How do I fix the iCam so that I can access the Settings?

Thanks!

2017-10-11 14:40:48****************************************
I saw another post that recommended removing the SSD card. I removed the SSD card and that seems to have fixed the issue :)

by Shannon Riley





I have an increasingly deteriorating experience on using the iCamPRO, it takes me like for more than 5 minutes and usually need more than 3 attempts to login to the camera now. I have already updated the cam firmware and I am using both android and ios versions. I urge you to improve the quality of your software otherwise it is very difficult to use.

2017-10-13 02:52:16****************************************
I have excellent internet connection with my service provider offering a stable and 1GB exclusive bandwidth connection speed at my home. The receiving end also have a stable 4G connection or office WIFI. Usually, the connection is stopped at the loading stage or very slow, and sometimes show connection cannot be established. I do not always go to the setup page so I am not sure about the connection speed about it.

2017-10-13 06:35:47****************************************
Yes, the 1GB bandwidth I mentioned is about uploading speed. If you insist, I can show you the test speed later today. But I am certain that this is the best internet connection services in my country and there is no other better internet connection service that the cam user can find.

2017-10-16 06:17:26****************************************
The usage experience iin the past few days was indeed better. Let me tell you again when I encouner problems. Thanks.


by Ng











Recently last week or two weeks live view over the Internet does not work?
Locally on WiFi fine, camera firmware recently updated ?
Can you tell me what this error means and how I can fix it please ?

2017-10-10 08:11:59****************************************
Error message:
An Error occurred whilst accessing the server (100).



2017-10-11 07:18:50****************************************
Thanks for replying.
Camera and apps: 4.3.2. And 1.6
I am in the uk using virgin, I have voice and data 4G ticked, but connected at 3G.
Previously for years no problem.
I rebooted the camera and the router.
Locally using wifi the phone can connect to the camera, however when I am away from home, using the Internet to connect I get the error.
Any other suggestions ?
Anything I should look for specifically on the router etc ?

2017-10-11 07:34:35****************************************
Hi
Thanks again for the prompt reply.
Luckily I also have my iPad with me in work, yes I just connected with the office wifi and it works!
Anything else to try ?
Thanks

2017-10-11 07:46:50****************************************
Sorry will reply on here now.
Tonight I once again reboot the router and the camera, although the fact it works over wifi indicates some other issue I suspect.
Any other suggestions or ideas please shout.

Thanks

2017-10-11 07:48:11****************************************
Regarding point 2 I only have one sim....and do not want to share with other people

2017-10-11 08:11:12****************************************
No good, I can try my wife’s virgin phone tonight, but they are both virgin

2017-10-11 13:19:37****************************************
I just had a thought.
On my iPhone I have a VPN connection, so I connected to the USA and then I could connect to the camera over the Internet.

So it's something to do with uk Internet .? Or uk prefix networks.....

Comments please ?


2017-10-11 14:14:45****************************************
So I can access the camera from home on wifi.
Away from home, it will not work over the Internet when I use UK Internet.(3G) etc.

However, if I use a VPN connection on my phone and trick it into thinking I am in the USA Iit works ! And that is over the Internet 3G.





2017-10-12 09:41:42****************************************
Yes VPN via the USA for example then good.
Virgin sim mobile currently still not working.

Well VPN workaround might work, would be nice to get to the bottom of it though please

2017-10-12 15:56:12****************************************
Hi
Any chance of an update or potential fix date please ?

Kind regards
Keith

2017-10-13 05:34:48****************************************
Right, I think I have found what it is, but you will have to tell me what the most secure settings should be please.

You recently introduced NVR(RTSP) on a camera update.

Port Forwarding.
On my(peoples) routers I believe for this to work you have enable on your Router port forwarding(RSTP port(default 554)).

So on my router I have the following settings and I would like to know what I should set these to make it work and also keep it secure.

Local IP 192.168.0.X ?
Local start port x?
Local end port x?
External start port x?
External end port x?

Protocol ?
Enabled X?

I think once you tell me these, job done!




2017-10-13 05:37:57****************************************
Odd still how vpn works, but I think this looks promising......(famous last words)

2017-10-13 13:32:24****************************************
Hi
Are you able to provide default router port configuration ?

Thanks

2017-10-16 07:57:27****************************************
Ah ok, in that case I will not use RTSP.
I have checked and my iPhone 6 I have it set to 4G although I am sure my package is 3G.
Either way it has for years all worked until recent updates.
Thanks

2017-10-16 08:25:48****************************************
Thanks for replying.
No, no other phones or environments to test with, surely your test teams should have these?

Thanks keith

2017-11-26 08:13:40****************************************
Good morning
Sorry for the delay in replying, a private matter had taken up some of my time.

Can I please ask:

Previously all fine and everything worked.

A few weeks ago I assume an update you made or change altered things, have you now had chance to investigate and resolve please ?

Thanks
Keith

2017-11-26 08:14:51****************************************
Also I do not have an android phone.

My iPhone 6 and my network is 3G.

Previously all fine for years....

2017-11-27 05:23:23****************************************
Good morning
Sorry I did not realise you were working on a fix.
I will check the version numbers later.

Question
I could download a previous version, but do you anticipate that it should be fixed potentially in the next 2-4 weeks ?

Later I will download, sooner or that time frame approx I will wait?

Thanks

2017-11-27 06:12:15****************************************
Morning

Firmware 4.3.2

App version 1.6.1.7715

Can I please ask(approx) when do you think the fix would be out ?

Also what are the IPA steps to follow if I did want to revert back(I have an iPhone 6) .

Thanks

2017-11-27 08:27:06****************************************
Yes same error message!

Question
When approximately do you think you will be able to fix it?
If you are talking days and weeks, I will just wait.
If you are talking months then I might download.



2017-11-27 09:55:36****************************************
Ok thank you

by Keith





























Updated to FW 4.3.2 about 1 week today Alert notifications not working
try to reboot and reconnect doesn't work but when change setting to text alert it's working fine (video, snapshot not working).
How to fix this problem

2017-10-11 07:33:06****************************************
Thanks for reply
Now Alert notification working well
Thank you

by TKTouch





week ago system work great until last Sunday. I never got any alert from the system anymore
here's the configuration:
When an event detected: Notify me every event detected.
Alert zones
Status Inactive
On screen display ON
Model
Blockout Areas
Please recommend how to fix it
thank you in advance

by Kamolphet Fonghem





Dear Amaryilo,
My camera won't reset, I push the reset button for a few seconds but nothing happens, no bleep, no flashing blue light, nothing, is there another way it can be reset....

Regards

Mark

by Mark





after recent firmware update(i think) I seem to be getting this error when ever I try to access the camera remotely away from home "Error occurred whilst accessing the server (100)".

Locally over wifi it works as normal.

2017-10-08 16:16:44****************************************
So locally connecting via the wifi(on my phone) its as normal...........I go to work and try to connect over the internet...Error!

I have not changed any settings!

2017-10-09 04:39:11****************************************
Has anyone experienced similar problems and if so how did you resolve them ?

by keith





здравствуйте у меня такая причина в уведомлениях не отоброжает фото и видео можете объяснить почему

2017-10-09 16:44:40****************************************
ну а как это сделать? и когда вы мне поможете?

by Александр








Hi,

I have 3 Patio cams, is it possible to put all of them on one Platinum Plan account ?

Regards

by Paulo





I have updated the firmware now my camera does not turn on

by Derrel Johnson





I would like my recordings to upload to my NAS, the directions I've found do not match the current app menus. Can you help?

by Greg





After firmware update recently, keep getting error an error occurred whilst accessing server (100) and said it couldn't read SD card yesterday or day before.............

by keith





Hi,
I have my camera installed and working ok, but I don' t have the 24 hours videos in Google Drive. I just have some hours, for example, from 13:36, and then 19h. I mean, I don' t have all day recorded.
What can I do?
Thank you very much

2017-10-19 17:14:15****************************************
Hi, Thank you for your answer.
I reduced the upload resolution as you suggested and I have enough space in Google Drive, because I already pay for a bigger size.
I have noticed that it only record the time between 13 and 15 pm. It's not enough for me, I need at least 12 hours since 12am. Please, I will appreciate a solution for this. I bought this camera because of 24h recording.

Thank you very much in advanced

by Silvia








I want to unsubscribe the Free 7-day unlimited FHD cloud storage trial upgrade. And please remove my credit card information. Thank you.
Receipt: 1498877350, Subscription Date: 07/01/2017, AMID: iSSb0ab8f

by Joel Chen





I switch on my iBabyHD, the blue light is ok and fixed, but it doesn't rotate for calibration, and the doesn't work. If I open the app the "decive is offline". I tried to change cable, change location, reset the WiFi AP, but nothing changed. 3 times it doesn't work, 1 times it works. How can I fix it?

2017-10-03 19:30:53****************************************
Hi, thanks for the prompt reply. I tried the 2nd procesure, but unfortunately it didn't work.
I put the microsd, but the blue led is always fixed. What can I do as a next step?

by Andrea Servili








Hello,

I was wondering where I can get the MSDS for the following product:

Amaryllo ACC1308A1NLUS iCam HD World First Skype HD Wireless IP Camera (Red/White/Blue)

Thank you.

by Quyen





Please unsubscribe the Silver plan on your cloud services referred to invoice 1504086079 and remove my credit card info.
Thank you







by hani





I have a silver cloud storage plan and want to change my cloud storage plan to free

by hani





My device will not restart just the blue on , and status is offline.

2017-10-02 07:01:37****************************************
And other device and WiFi working fine.

2017-10-02 07:13:24****************************************
The camera is still stuck with the blue light on despite doing a hard reset and deleting the app

by M Barrett











I have a constant blue light but it won't calibrate on power up or reset, I fear it has had its day, can anyone help? Thanks.

by marc





I see that in the latest firmware you have human & vehicle detection and some additional capabilities coming in the future. I wasn't able to locate setup instruction to make sure I setup the camera correctly in order to use those new settings. Thank you in advance for the help and looking forward to see the other AI functionality in the future that your team are working on.

by Richard





buonasera ho un problema con la telecamera non mi legge piu il codice QR code scan . ho fatto aggiornamento riesco a fare tutti i passaggi quando metto il codice QR davanti la cam emette anche il bip ma poi non va avanti .
come devo fare?
tutto questo mi e accaduto quando Amaryllo mi ha chiesto di aggiornare con la nuova versione


by ruben





the blue LED does not blink

by Anabel





I've two of those cameras, I've, from time to time the same problem. The SD card becomes damaged.
It happened again yesterday after doing an upgrade to the latest firmware.
I don't think is due to the firmware upgrade, as said, happened already several times. The SD cards can't be formatted anymore, they keep the data, but is like if there is a "no-writable" option that has been turned on while using it.
How can I recover the memory cards (it happened with the original ones, then with several brands including Samsung EVO).
How can I avoid this happening again?


2017-09-29 07:29:51****************************************
Tried the SD format already several times:

[ERROR] Invalid end of sector signature: 0xD06C
[ERROR] fat_check_validate_boot_sector returned error: 22 (Invalid argument)
[ERROR] Initializing cached values failed: 22 (Invalid argument)
[ERROR] Generated invalid volume. fat_volume_create returned: 22 (Invalid argument)

I use Mac, and I don't have PC, but should be the same.

Yes, I use the APP SD format option, but I can still can read the contents with the MAC. After the problem, the camera doesn't detect the SD card anymore.




2017-10-10 13:32:18****************************************
No, the SD is never removed.

Not using the cloud. My config is recording only on movement detection and there is not too much movement (average 2-3 times per day). I use only transfering to my own local NAS with is using SMB, on event detection.

Resolution is set to maximum 1080p.

I don't think it happens because the number of R/Ws. How I can check that? There is any counter in the camera?

Any chance, instead of using the SD, to transfer immediately to the NAS on movement detection ? I think I tried that, but was not able to do it ...


2017-10-11 08:42:54****************************************
This is terrible, because if you mandatory need to use the flash card even if you have always an online NAS, then it is stupidly wasting RW cycles on the SD!

by Jordi Palet Martinez











The firmware was corrupt during upgrade. The dropbox link isn't available, so I can't restore it... I've tried with icampro_362.zip available in dopbox but nothing append. What can I do ? Thx

by Alex





I would like to have the API for my Fibaro Home Automation system.

Thx A.Vos .
Fibaro and Amaryllo user

by A.Vos





When I go home not services to play a video on my iphone it says Pkease use Google drive app to pla.
This s happens it I select amaryllo or google cloud
I've had it turned of for a long time. I when I turned it on it asked me to upgrade which I did
How do I fix this? I can't find any refference to this message.

2017-09-27 17:21:59****************************************
I have installed the google drive app. I can view the videos from July on it but the videos from today 9/27/2017 do not show up on it. This date video file only shows up on the amaryllo cloud in the amaryllo >services on the app. It doesn't make sense that amaryllo cloud videos would use the google drive or app. I'm curious to find out why my July videos are on it. Is this a new function?

2017-09-27 18:44:23****************************************
I've found today's files on the google drive. You have to look under recent files instead of 'my drive'.
Is this where my files are going to be from now on and I will not be able to view them thru the amaryllo app anymore? If so why? Also, does the google drive delete old videos when it's full or is this something that has to be done manually?
Please direct me to proper documentation for this.

Thanks, Bruce

by Bruce





For some weeks now I can't access my camera.
I am trying to click "Retrieve Access from installed device" on the page "What Amaryllo product are you installing?"
But that only opens my iphone camera!
The blue LED is on, stable.
What can I do?
Regards
Stefan



2017-10-17 09:18:38****************************************
It seems like the camera doesn't respond to reset. There is blue steady light whatever I do...

Regards
/Stefan

by Stefan Nyman








Hello Dear.
I have 1pc camera iCamHd with serial number 1121E05142600151, and i need its firmware upgrade bin file.
Because your link https://www.dropbox.com/s/dqi89pxj1st2bdj/fix353.zip?dl=0 are closed.
Please check link and answer or send bin to my mail.
Thanks
Regards

2017-09-27 05:42:01****************************************
Excuse me can i upgrade iCamHd with programmer ?

by Maksim








I got a firmware update, and after that the camera is not working. Just the blue light is solid the whole time and nothing happened after that. I tried to reset it but never helped. I tried to download the firmware from your site but the link is not working either. I also tried to delete the app from my iPhone and installed again, and it's hang up when it scan the picture ID. I bought this camera from Amazon one month ago, and I really need it now, so what should I do?

by Sam Salem





firmware upgrade today issues are:
1. settings menu is changed.
2. cannot select smb drive as storage saved recordings
3. message unsupported file type on menu
4. cannot get to menu part for firmware level data

how to fix please advise

2017-09-29 07:00:41****************************************
bootup message internal storage error

meni google account says in red unsupported filesystem

settings tab has red triangle exclaimation mark on it

2017-09-29 07:08:11****************************************
truncated menu no way to reset internal memory

cannot view app version number

2017-10-01 13:58:39****************************************
Ok thanks did re-install process before i started i could connect to the camera and view live only.
re-installed iphone app
after camera wifi re-install exactly same can view live the camera but thats all.

This issue started when the firmware was update....
can I roll back? if not when is the next firmware avialable how will i implement it?

2017-10-01 14:01:01****************************************
re install of iphone app and wifi ok exactly same view live camera only

as this issue started due to firmware update.. how will i implement the next update? with no menu?



by john hennessy











I upgraded to firmware 4.3.2 today and my alert notifications are no longer working. Need help please.

2017-09-26 05:54:39****************************************
I replied back to your email with screenshots. I have noticed that my notifications work only when I am on Text alert mode.

by Ahmed Soliman








Hello.
I have a problem when upgrade the firmware of my camera model icamPRO FHD.
The camera have a solid blue light all time.
The link "https://www.dropbox.com/s/nm6l8qckst66ih3/icampro_362.zip?dl=0 " does not work.
What can i do?
Thanks

by María





My iCam Pro FHD has started making a horrible noise every time it senses motion and pans to follow it. I can't give you the AMID number because the camera is at my vacation home several hundred miles away. The noise sounds like a maxhine gun or a woodpecker...rat-a-tat-tat. Maybe a bearing has gone out? If you cant diagnose the problem without the AMID number can you at least give me instructions for turning it off remotely until I can get up there?

2017-09-25 02:10:57****************************************
The camera is only about a year old. Where can I send it for repair?

2017-11-12 19:12:51****************************************
Hello: I have now retrieved the camera from my vacation home. The AMID number is iCRa0dl4g. Please send instructions for sending it in for repairs. Please also suspend my monitoring services until it is fixed and back in service.
Thank you,
Marilyn Smith

2017-11-13 18:53:24****************************************
What is an estimate of the repair cost?

by Marilyn Smith














Please cancel my cloud service

by AREK KURKCIYAN





Hello. Where can I download the latest firmware? The link to Dropbox does not work.

by Alexander





I love your product's and have been pleased about them for a long time. Now I can't watch my alarm video's In the app. Instead I have no other choice but being forced to use the google drive app as storage. And still not all me pictures and videos aren't there. It worked so much better, when you only just your app to all things.
I have also lost may platin purpel subscription (service) ikon in your app. And ALL my footage.
Because if I want to see myself old pictures and videos it says. There's been an error trying to get access at attempting
to accesering promise from Google .
And instead of my Platin purpel service simpol it's gold instead?
Can you tell me what's happening please
Daniel


by Daniel





Dear amaryllo team,

Can you please cancel my subscription.

Thank you,
Alexandre Wyer

by Alexandre Wyer





Why is only 10 viewers allowed in the setting? Shouldn't it allow unlimited viewers?

by Jiannan Che





Hello,
thank you to unsubscribe my plan and go back to free plan.
Thank you to confirm,
Best regards,
Maeva Doom

by Maeva Doom





How can i Fix the camera IP, because when i restart the camer for any resone it is taking new IP address from the DHCP from local Router

2017-09-19 03:17:25****************************************
I solve it.
Live view didn't work at the begging because I had to enable port farwarding feature in my internet router.
This feature means that I have to specify up address so I opened the full port enable for this camera but it is taking dynamic ip from DHCP.
So I need to make sure that the camera have fix IP address once camera up changed so I have to redefine and assigne ports again to the new IP address .

by Abdulla ALMarzooqi








I would like to go from Gold to free plan. Thanks

by Peter Kaiser





My camera lost the wifi connection. I tried to reinstall but it does not read the code. When I turn it on the light is blue but then it just goes off. It does not flash. The app says it is offline. What should I do?

by Joan Rowe





Hello. I would like to get a replacement camera mount for my iCamPro FHD. That is ths clear pivoting mount. Mine is damaged.
Thank you;
Helmut Krueger

2017-09-14 15:30:20****************************************
Yes, i really need the mount. Shipping would be to...
Helmut Krueger
139 Drake Road
Pleasant Valley, New York
12569
USA

2017-09-15 08:27:26****************************************
Yes, I am interested. Please provide a pay-link.
Thank you;
Helmut

by Helmut Krueger








Forget passcode

2017-09-12 23:17:14****************************************
My atom hd camera i.d is iCRa0bz0f

by Robert L. Ang





How do I add a reviewer?

by James Richardson Jr





Hi
I just bought a ibabi hd. When I connected the device to power the blue light came up (solid). I waited very long but it didnt start calibrateing. So i read about that and found out that maybe it has already been connected and that i have to reset it. But i could press on the reset button for 5 or 10 or even longer but there was no beep Sound.

by Mathieu Friedli





I am considering installing 4 of these cameras and definitely want cloud storage and ability to retrieve video in case of theft. How many cameras can I connect to a Gold account? To a Platinum account?

by Brooks





Hello,

I'm trying to remove this camera from a public channel I created as a test. How can I remove a camera from a public channel?

by gpi





How do I turn off the bright Lights on the front of my Atom camera? It's disturbing when watching TV.
Thank you.

by James





My camera is connected but it will not come online. All the buttons are grayed out in the application and the camera has no lights on at all. Not sure if this is a power issue or whats going on! I have tried to reset the camera but that didn't work either and I am not hearing any peeping. Sometimes the blue light turns on and the camera starts rotating but then it stops and the light goes off! I need your help please, I have not see anything but problems since I purshased this camera and I do regret it :(((


2017-09-06 13:39:16****************************************
I tried to manually re-build the firmware but that did not work. I need to know what warranty do I have with this camera. I purchased it on April 4th 2016, I need this issue fixed asap please. Something is wrong with this camera.

by Ahmed Soliman








I would like to cancel my subscription. I no longer have your product (returned) and I'm still getting billed $3.99 every month for cloud service that I can't use and obviously no longer need. Please advise.

by Jason Sunkel





Canera is on but can't view in phone

2017-09-04 13:20:15****************************************
Both lights are still, reset did not help. White motion light comes on when triggered, but nothing can be seen in phone

by Ed Hauldren








wow! I'm having a horrible time with this product. It was working just fine. but then last week I can no longer see any of the videos because "Error: unable to download video from google drive" great How the hell do I fix this??? I have a gold account but Amaryllo won't let me see the video.

now I can't do anything, every button I press says "error device offline" but it doesn't tell you how to put it online. I can't find any documentation that states how to put it online or why it went offline in the first place.

How do I get your equipment working???

2017-09-07 01:36:31****************************************
Thank you

by jeremy orme





For the last few weeks it is not possible to playback my videos. I have a Silver account. The notifications work but not the storage.
Please advise.
Regards,
Peter

by Peter Hoofd





My patio cam does not respond to any efforts anymore;
- resetting as per your procedure does not work,
- adding it to another WLAN does not work,
- it does no longer take / transmit pictures,
- the blue light is always on once powered (there is only a blue light and no green light on my cam),
- no beeps,
- no calibration movements,
Fyi, I got this cam as a result of supporting a crowdfunding campaign some two years ago; how can I get it fixed?
Regards,
Ernst Derrer

2017-09-04 13:16:02****************************************
Thank you for your support.
I did try a different power supply but without any noticeable change (no beep / no reset). Since the cable/plug is glued to the unit it cannot be changed without destroying the unit.
Question about economics of repair vs. replacement: what functionally equivalent product do you have available and what are price / T&C's to ship to Switzerland (or buy in Switzerland)?
Thanks & best regards,
Ernst Derrer

2017-09-05 18:17:12****************************************
OK - Thanks!

by Ernst Derrer








for live view ... I need the port range in order to add it to my router firewall.
and if there is anything else i should enable kindly help.
because live view is not working from 4G/3G

2017-09-01 15:25:54****************************************
Please confirm above ports.
No guessing.

2017-09-18 19:25:09****************************************
How can I fix the fcamera up address, currently when I restart the camera it is taking new IP address from the ISP local router

by Abdulla ALMarzooqi








I can'r get notifications from this camera. Also if I take a snapshot it is not available in the notifications list. The memory card is reported to be ok but it's showing as no space used and no space available.

One of my other iCam Pros reports that the memory card is the wrong format but when I format the card it still is reported as being incorrect.

by Stuart





Hello, I've got to iSensor HD. I changes my Internet provider. So I wanted to reset my two cameras but it is impossible to reset them as your recommandations. No beep appear. Thank you for your reply.

Julien.
jpetitdemange@gmail.com

2017-09-03 15:23:59****************************************
Hello and thank you for answering me. I tried again on the two cameras in question that I own by following your recommendations. Nothing works. When I turn on the camera, the blue led remains on and frozen. I stayed more than a minute with the reset button pressed but nothing happens.

2017-09-03 15:29:13****************************************
hello and thank you for answering me. I tried again on the two cameras in question that I own by following your recommendations. Nothing works. When I turn on the camera, the blue led remains on and frozen. I stayed more than a minute with the reset button pressed but nothing happens.
For your information, these problems have occurred as a result of the update of the cameras that you see. Since then, they have never restarted and worked

by PETITDEMANGE








Googledrive uploads no longer working. Googledrive gives this error:

error: disallowed_useragent

please help resolve this issue



2017-09-07 18:06:47****************************************
Hi, my isensor suddenly would not connect to my phone app. And now will not connect to internet. I have tried to reset and to follow same set up as last time and it will time out. Three long beeps.

Please help. This is frustrating, especially as I was considering purchasing more security hardware....

by calen








Dear Support,
i try to connect the isensor with the wifi, via QR Code Scann and WPS.
Result:
QR Code Scan: tripple long beep ( it´s documented as not able to connect), blue light ist blinking
WPS: green light is stable on and blue is blinking. doesn´t get any contact via the APP neither see the ISensor at the List of connected IPs on my Router.

What is the way to get connected the ISensor with my wifi?
Information: Wifi, 2,4 and 5 Ghz, tried out other network wifi, doesn´t get any better result.


2017-09-02 05:31:31****************************************
Hi Guys,

also vielleicht schreibe ich in deutsch damit ich mich besser ausdrücken kann.
Ich bin der Anleitung gefolgt. Per QR Methode kommen jedesmal die drei langen peep Töne und das blaue Licht blinkt danach. Mit der WPS Methode ist das Ergebnis: es peept einmal, grünes Licht leuchtet, auf der APP keine Reaktion. Im Router das Gerät nicht zu finden ( sollte ja dann unter verbundenen Geräten aufgelistet sein). Möchte ich in der App dann, nur um es probiert zu haben, "ein neues Gerät hinzufügen" sagt mir die APP "FEHLER. falscher QR-Code". Die INSTAR Kamera ist deutlich einfacher zu installieren, wobei ich die QR Methode echt gut finde. Aber ich brauche eine Lösung für eine Installation. Jungs, ihr habt eine so gute Kamera - aber da hackt es etwas. Kommt, das geht bestimmt mit einer Lösung. Liebe Grüße aus Köln, Jérôme

2017-09-02 05:32:40****************************************
btw. ich bin natürlich im selben WLAN.

by JBWALK








I want to use live view on my computer in addition to the one I use on my ipad. I was given a password a while back but now it says no longer good. And, does it matter Chrome? Firefox?

by PAULA M STRUBING





I would really appreciate any help you can provide please. I have an iCam HD (serial #1150A05150410013).
For almost a year it wouldn't read the QR code, and now with an iPad Pro it appears to read the code and gives the message:
QR Code Invalid
When it is plugged in, the blue light stays solid and never blinks. I have tried factory reset on the back; nothing changed other than now it (appears to) read the QR Code and says it’s invalid.
Thank you for any help you can provide.

by Catherine Callender





Hello, I couldn't connect to live view with the amaryllo app all day. It would load to 100% and then shows reconnecting but never works. It can't see anything but black.
Tried to make snapshot, but doesn't work as well.
What should I do?

by Nico





Hello, lately I cannot connect to the cam via ur software when I am outside (not in home wifi). It constantly shows me error code 100. (cannot access to server). Even I am just outside of my door! If I connect to my wifi, I can view the cam again! Why is that happened? And what can I do?

by Nico





The plastic mounting bracket broke when I moved. Is there a way I can purchase a replacement?

2017-08-28 14:09:53****************************************
Yes, please let me know how much.

by Wayne Cochrane








Hi,
Can I buy you 4 brackets for my cameras? What is the price for a delivery in France please?
Thank a lot.

2017-08-28 09:16:39****************************************
Hi,
I'm interested. How does the purchase go?
Thanks.

by Benjamin








Hi team,

Would you pls de-activate my silver plan. I don't need it any more

Thanks
Steven

by Steven kan














Hi,
I can't install my new iCamPRO FHD. The blue light is solid and it's impossible to reset the camera to factory default settings. Whatever I do the blue light is solid and no other light is on. Any ideas what to do?
Regards,
Anders

by A. Laxén





Hello,
Lately I sometimes can see there are 2 admins watching my cam. One is me, I don't know who is the second one. Obviously there is intruders as i am the only admin for the camera! What can I do and is it possible to set password?

by Nikky





The intruder alarm no longer sounds after a firmware upgrade a little while back. It beeps for 2 seconds and stops

2017-08-22 11:29:47****************************************
I do not see any option for intruder alarm audio

2017-08-23 12:07:09****************************************
When I first purchased it there was a loud intruder alarm. They need to bring this back. Thank you

by Charles baxter











I love your camera. I just cant fucure out how to disable the LED ring of lights. We have it mounted above the TV so it can see the entire house, and thats awesome! But it turns on the LED ring for light when we are watching movies... how di i turn them off?
Thanks!
Dave

by David Evans





what is my camera password? how to access on https://live.amaryllo.eu

thank you

2017-08-21 14:27:49****************************************
Thank you very much.... great support!

by Mohammad





I have 2 icam FHD's which have dropped out of its wifi and when I tried reinstalling in all 3 methods. WPS method, QR method and detect camera method all connect briefly but still show off line on the amaryllo app.
I have trawled through your forum and it seems that this is a recurring problem.
Your assisstance would be appreciated.

Kind Regards
Wendel Barrs


by WENDEL BARRS





Similar question to Q1637 but this is happening to BOTH of my iCamPro FHD cameras i.e. they fill the SD Card then stop recording/uploading security events to my Google account. They are different SD card makes so don't think it's down to faulty manufacturing and I cannot replace them anyway as they are remote from me. Can you re-check the camera app to see whether there is a fault there please?

2017-08-18 11:16:30****************************************
To clarify the situation I have already re-formatted both 32gb SD cards in the two cameras affected using the app and on one of them I've already received an event alert snapshot and a video was downloaded to my Google account correctly which proves the manual reformat fixed the problem.
My main point of concern now therefore is, why does the camera software not overwrite or re-format the SD card 'automatically' before it becomes too full like it's supposed to ??
Thanks



2017-08-21 05:59:15****************************************
Thanks for the reply. I shall check out the SD card formats when I return to where the cameras are located in a few months time. One thing I am curious about is approx 3gb of data is being written to each SD card every day even though I receive no event notifications. Any idea why this would happen as I have adjusted schedule to avoid false alarms and 'thought' I was only recording when motion events were detected ??

2017-08-21 09:16:54****************************************
Sorry but I cannot find the 'timeline option' you mention in my mobile live view app so can you point me in the right direction please? I think if I switch all options on the cameras I shall be inundated with false alarms which drive me crazy so I'm running on bare minimum right now. What else do you suggest I do to isolate the problem?

2017-08-21 15:48:55****************************************
Just received some video from one of the cameras (both false alarms) for the 20th & 21st so I presume you fixed something your end for them to come through. I understand the SD card has got to be inserted for recordings to be made but why does the app record to the SD card when there has been no event to trigger it?
For example I re-formatted the SD cards on the two cameras on the 18/8/17 and received no event notifications yet 10gb has been written to one camera and the other has 12gb written already. Would welcome your explanation.

2017-08-22 05:08:28****************************************
Thanks for the explanation that the SD card gets used for buffering mainly. Can you advise me how I can determine if the app is overwriting files correctly or not? It's just both cards get to about 98% full and alerts seem to stop sending notifications thereafter. As I'm using them for security purposes it is really important that I get to the bottom of this.

2017-08-22 12:10:39****************************************
Daft as it may seem I have never used Timeline function before and hadn't noticed it even so thanks for pointing me in the right direction. It started recording soon after I reformatted cameras last on 18/8/17 10:00 so will now have to wait until the SD card becomes full and see if the start time shifts forward indicating the camera is overwriting previous days as expected or not. I'll update this thread with the results. Cheers ;)

2017-08-29 12:17:09****************************************
The two SD cards have now filled up to near 100% and using the Timeline feature I have been able to confirm that the start date changes each day which means the old recordings are being over-written correctly. The cloud Google drive is receiving files when an event occurs which so far have been false alarms (thankfully as I don't really want to see a burglar eye to eye). Thanks very much for helping me prove everything is OK but have you any idea why a camera periodically spins from home position counter clockwise to furthest point and back again? I've turned audio and other sensors off so just using motion only as trigger but recorded video shows no motion ??

2017-09-01 12:50:35****************************************
Thanks for the suggestions. Some feedback on them as follows :-
1. Had turned off rear PIR already so that shouldn't be causing camera spin. I am using the lamp holder camera power supply supplied by you so should be OK. Switched on power and on/offline notifications and there were two events of on/off but these did not trigger camera footage but did get audio alerts (at 02:00 in the am :( ). Turned off event notification but subsequently got another audio alert so in the end turned power and on/offline notifications to stop getting all alerts. Has anyone else reported this fault?

2017-09-04 11:23:40****************************************
Thanks for the advice but your first point about motion tracking having a 'usage life' what exactly do you mean by that? I am relying on motion tracking to work on a 24 x 7x 365 basis and if that fails my whole security plan goes out the window :/

by Trevor Pearson


























The Amarillo app gives an error message when I want to play a recorded file on my Google Drive.

I press "Opslag" => I choose the folder => Message: "FOUT, Video informatie van Google drive halen mislukt".

However, when i navigate on my laptop to my Google drive and go to the iSSa0as4z folder, I can play the files without a problem. So there is something wrong between te connector between te APP and my Google drive. Can you fix this? Amarillo has access to the folder.

by B.L.J. Gaster





I'm using the new ATOM AR3S for a week now. And on 13/08 I notice a blurred image while recording. Seems like fog exist between inner and outer lens? I have screenshots and videos of this issue.

by Denny Knijff








Hi,
I had Amaryllo iCam PLUS Home Security camera installed for 1 week when I left on holidays. The system asked me to do an update which I did during the installation. When I looked from my smartphone at the camera, I did work once. After it was offline. Now being home again, I tried to reconnect with the QR code and it give me an error sound instead off the confirmation beep. I did a reset on the device, removed the app from my iPhone, and went through the installation again but it still does not connect, neather with the QR as not with the WSP button … What can be wrong ?
Thx & Rgds
Kris


2017-08-20 12:07:23****************************************
30 sec beep => ok
Autoratation => ok
Blue light blinking => ok
Scan qr code ok !
All ok :-)
Thx

by De Wachter








Dear Amaryllo,
Can I connect amaryllo to:
1. NAS which have SMB/CIFS protocol? last time I try to connect with Sysnology, a famous NAS brand and have SMB/CIFS protocol but don't know how, could you advise me more document to do ?
2. VMS software which have ONVIF/RTSP/HTTP/HTTPS protocol? (take Valerus from Vicon for example)
thank and regards
Peter Pham

by Peter Pham





I can not reinstall my Patio HD. I followed the instructions, but no QR code is generated.. I do not have a photo of an old QR code. What to do now, in order to get it back on line again?

by Gaster





=========================
Model: iCamPRO FHD
AMID: iCRa0dn6p
Firmware version: 4.2.1
App version: Amaryllo iOS 1.5.8
iOS version: 10.3.3
iOS device model: iPhone9,4
=========================

The Amaryllo application (APP in iPhone) cannot send the alert notification via smartphone. Could you please help to fix this problem.

I try to remove and new install both application in iPhone and iCamPRO. But, the problem still occurred.

PS: In previously, The Amaryllo application and iCamPRO FHD can normal operating without any problems. It can be sent the activity alert via smartphone very well.

Best Regards,
Theerasak

by Theerasak Patcharoen





I would like to discontinue my silver subscription and just have the basic version.

by Robert Karpel





Dear support,

I have two iBaby cams on firmware 4.2.1 and since a couple of hours/days(?) both fail to send notifications to either my mobile app and my wife's (both are version 1.5.4.r10903 on Android). The notifications do show up in the notifications list, but alerts are not pushed to the app (either on wifi or on 4g). Although as I'm typing this, I'm starting to receive notifications from over 20 minutes ago (not the delay we're used to). Is this a known issue?

Thanks in advance for your response.

Kind regards,

Gert

by Gert van der Lee





Hej I have 4 cameras , usually i receive notifications on my iPhone , but for the last couple off days it stop sending notifications.
In the iPhone app in notifications there are the pictures , but no visual notification on iPhone .
Please can you help me?
I can send the other Amids,
iCRa0ac2v
iCRa0da2j
iCRa0ac2n

regards
Jose

2017-08-15 06:43:57****************************************
Yes thats correct.
I m using the settings you suggest all time haven't change a thing.
Here are the screenshots: http://picpaste.com/IMG_5572-x56yQwV0.jpg and http://picpaste.com/IMG_5573-5SrtElrN.jpg
Regards
Jose

2017-08-16 07:43:17****************************************
Hi , today I have received a notification so far, but there is a delay off 20-30 minutes between the even and the iPhone notification.
Jose


2017-08-16 08:30:40****************************************
2 av four cameras have face recognition on ,Have turn off .
Face detection on in all four cameras.
Jose

2017-08-17 06:30:58****************************************
Yesterday in the end of the day I received same notifications will check closer today and repport back.
Jose

2017-08-17 13:45:21****************************************
Yesterday evening it worked got same notifications, but today is not working. There are pictures in the amarillo app but no text notifications.
Jose

2017-08-18 14:46:12****************************************
Have been monitoring today 29-30 minutes delay, hopefully will get as before.
Jose

2017-08-28 11:20:31****************************************
Hi,
The last days it have work perfect.
Thank you guys.
Just so you know :)
Jose

by Jose

















i have installed the device successfully once in my living room, and when i moved it to my bedroom, it will not work!!
when i plug it on the green and blue light are both on continuously(with no flashes) but the amaryllo app say it is not online. i have tried to restart the device and tried to reconnect to the wifi, but the device did not response to either commands. nothing happened when i pushed the refresh button 5 seconds. same thing happened to the wifi button.



by pei





Dear Sir,
I am writing to request that you cancel my annual auto-subscription effective immediately.
At this time, I am no longer using this product.
Please confirm cancellation via email.

Thanks!

Best,
Jordan C. Seidel


by Jordan C. Seidel





When i want to watch the recording on google drive with the amaryllo app the app gives a message "no uploaded videos". All three camera's produce this message. The video's are available on google drive. Please help.

by Mike de Vos





The cam is either showing error in attempt of slow loading or reconnecting after glimpse of the view in a seconde frequently. The other 3 cam I have are working fine.



by John Yueh





I want to downgrade my plan to Basic plan . Could you downgrade my plan? Thank you.

by Tomoaki Ino





please cancel cloud services my last receipt # was 1487159267

by daniel gonzalez





I would like to cancel my subscription. Who do I contact to cancel my subscription?
Thanks,
Jim

by Jim Irrgang





Team,

This AMARYLLO stopped working. It will not power on. I am from APPLE and won this item. It has not been one year since this has been used. Please assist to send for service repair. Thanks

Regards,
Martin

2017-08-11 05:47:58****************************************
Hi Team ,

I tried this procedure. It stayed on for a while then powered off again. It heats up and refuses to power on again.
Do you have a replacement procedure wherein we send the spoiled item for replacement to new one ?

Thanks and regards,
Martin

by Martin Delgado








I want to stop the amarillo cloud subscription. How do I do this?

by Duebendorfer





on the phone app I have a few users if one is viewing the other get a message it is used by xxxx how can I set it up so both users can view via the app and the same time. I have 7 cameras its fine with all except two
Thanks
And Also Koova


by Shipi





Hi,
I Atom connected to Amazon Alexa?


by Vincent Mah





need help installing. keep getting message "I can't connect to the network"

tried problem solving -- can't even seem to reset to factory settings....

I've already tried to install so would like to speak with someone in person

Thank you. Carolyn Munro

by carolyn munro





I own an icam 360 and the factory reset did not work. I held said button for more than a minute with no beep. Whats my next step?

2017-08-03 21:51:34****************************************
Sorry! This did not work at all. Is there another plan of action?


2017-08-04 09:57:16****************************************
Where do I send it so I can get a replacement. It's brand new and was a gift.

2017-08-04 19:40:54****************************************
S/N : 1150A05144910026 I'm not sure where it was bought. I asked and she said "online" she can't remember who the seller was.

by Brian

















Camera was setup the first time and it worked for a few minutes after that an update came through and after 45 min of waiting for it to finish the camera never came back online. Tried to factory default it and it wont do anything. I get a blue light solid and thats about it.

by Robert Diaz





Some times Amaryllo Cloud Plan on ios app appears inactive when should be always on Silver, recording stops due to no access to Amaryllo Clod
regards

2017-08-02 09:49:21****************************************
All previous conditions are all checked, connection to Amaryllo Cloud is unstable. I don´t find Storage section on IOS, under Recording section there is an option Upload mode, is this what you mean? Should be continuos or by event?
How can I access to recordings in Amaryllo Cloud?
regards

2017-08-02 11:51:48****************************************
Hi, I accessed to Service but all the videos that appear to be are on Google Drive, none on Amaryllo Cloud and they aren't available, I get allways an error (information couldn't be obtained from Google Drive), I have two cameras and I have the same problem with both, I'm changing to event recording to see what happens
regards

by Francisco Lorenzo








Can't add the camera to Amaryllo Live, incorrect ID or Passcode message

2017-08-01 15:53:37****************************************
I used the camera ID and the password you sent me by email
regards
Francisco Lorenzo

by Francisco Lorenzo








Hi, I have iCamPRO FHD suddenly it stop working, I tried to restart it but, when I push the button I did not hear any sound. the blue light is ON but is not blinking or rotation.
Thank You
Gus

2017-08-01 06:15:42****************************************
All steps did not work:
0-1) I face the same issue (there is no beep sound, and the CAM does not
do the motor calibration automatically after 45 seconds) if I reboot the Wifi or do the hard-reset.
2) I can not remove a CAM from the APP because I delete the APP and install it Again because the APP always gave me this error message: The device is offline.
3) re-set and re-installation does not work I used deferent SD cards.
PLEASE HELP......
Thank You

2017-08-01 07:30:44****************************************
Yes I tried the external SD, the front blue light keeps on.

2017-08-01 16:20:36****************************************
Thank you for wonderful services it is my fault to buy this Brand.

by Gus Yacin











please cancel subscription

by jake





Hello
I want to use this Amryllo or the other model I have (Patio) to share image with another device I have (Gogogate gate controller) but I would need a functionality called Snapshot URL..
Is this supported by Amaryllo? How would I obtain the URL, the user and password required to do this?

Thanks in advance

by jorge








My camera lost internet connection and I went to reset my router, when I did that I tried to connect the camera but it didn't do anything. I then tried to reset the camera, but the blue light just stays on and nothing happens. I did like written in the instructions, push the little button where the two arrows are. But nothing happened. Any suggestions?

by Morty





I'm trying to add another phone to look at the ATOM, I downloaded App but it only opens to "Which product are you installed " and not "add..." so I can't add. What can I do?

2017-07-30 17:22:31****************************************
ATOM keeps sounding when there's motion, even on me. If o turn Motion detection off, would camera move/follow without alarming?

How can I add iPhone to administer or watch ATOM as well? When I load Amaryllo App on new phone, it only shows "which cam will be registering"

Can I watch 2 cam in 1 phone as well?

2017-07-30 23:21:16****************************************
I wish someone can just come help me set up. It's not as easy as your VDO. Or a direct help line from App

by Chiranuj





I can't find my recorded video in amaryllo cloud ! I already upgraded to silver plan , but still AMARYLLO CLOUD PLAN is ( inactive ) !
* google account already inserted

online payment response:
order number : 1501354050
transaction no : 1100001358

2017-07-31 11:13:10****************************************
Still amaryllo cloud plan is (inactive)
I can't chose upload storage ( amaryllo could) its not showing,
The showing are:
Google drive, counties or event
Smb/cifs server, counties or event

2017-08-01 06:37:05****************************************
An email has been sent with attachment photo screen shots of setting inserted

2017-08-02 07:22:54****************************************
No , it's always showing ( google drive) , but sometimes it's showing amaryllo cloud and when I refresh the page immediately it's back to (google drive)

Please l need to solving this problem because iam traveling next Sunday and the camera should be working properly.

2017-08-02 09:00:50****************************************
Also when i press on "services" > "amaryllo could" and trying to view a video, an error message giving "field to get video information from google drive "

2017-08-02 09:58:38****************************************
The files which are uploaded to google drive , are not Organized,some of them are in "recently" and some of them are "in shared with me" and some of them are in "my drive"
i can't find my video easily !! Also if I found the file which one am searching for , it's not played and an error giving + video still in process !!
So please it's really urgent request to fix all of that because am leaving my home and needing all options working properly as the camera made for, and I bought it for . Thanks


2017-08-03 05:10:12****************************************
Still can't playing video from amaryllo cloud , and already purchased for silver plan/month since 29-July-17
" failed to get information from google drive "

2017-08-03 06:03:46****************************************
Yes iam using IOS device
Email snapshot sent by email

by fahad




















Hi, I have had lots of connection issues with this device (device not connecting to server, impossibility to use the camera with the app, etc.). I have now tried to reset it, and unfortunately it won't find any wifi network, so I can't install it anymore. Also it won't create its own wifi signal when trying to install it using this method. It looks like the wifi chip is not working anymore.
I purchased this item, along with 3 others, as an early Kickstater backer. Is there any warranty for this product? Is there a solution to this problem? Thank you very much. Best regards, Matt

by Matt Ruelland





Please cancel my cloud membership. Thanks

by Dalen Pluskett





My camera does not record videos to Google Drive. The SD card status is good. The status of Recording is Recoding .
Please advise.

by Catherine





Why "Admin called and Admin left " appeared on Live Viewing?
How to stop that?
How to restore the screen to full screen on Live Viewing?

by Catherine




















Hi I want to discontinue the 7 day Silver Plan trial and be downgrade to the Basic Plan My AMID is iCMa0do3y and my Invoice # 15005125685
Thanks
Gabriel Albrand

by Gabriel





no response and no calibration when powered, only blue light keep solid. tried , rest , tried keep everthing from manual but still no respose of cam

2017-07-25 14:19:49****************************************
I Did try rest button in bottom of cam and would hold for 7sec as instruction says but no bip sound or anything else happening after, even if I disconnect from power and connect again ,blue light is on again but Nothig else happening after ,.
Cam is about a year old .

2017-07-26 06:32:36****************************************
Thanks for response but problem started when I had to hard reset my IHonr and after reinstall app as. App didnt recognize Cam anymore !
And since then Cam doesn't work !


2017-07-26 14:20:40****************************************
If cam is less then year old since I bough it would Amaryllo replace it ?
Thanks

2017-07-26 14:49:33****************************************
If not replace it can I get better price on new one as this one now is just about year old?

2017-07-27 03:42:31****************************************
Thanks a lot , I will look for some new model from some other brand as this one I got this One last year in May so just over an year lasting :(

by Bobo














Please unsubscribe my Amaryllo Cloud subscription, 5.99/month. Receipt 1446284968, Subscription date 10/31/2015.
My Patio device is no longer functioning. Thanks.

by Gerick Bryann Pasana








New, no response and no calibration when powered, only blue light keep solid. Cannot find it in the wifi network 2.4GHz nbg
No response after pressed the reset button.



by Sean Fung





My camera does not send notification alert.

by Catherine Lee














My device does not keep the set home position. I have set it many times and it has never really worked since it was received. The problem is always on the vertical axis, it either changes to full up or full down. The horizontal planes seems to work fine and does not change in that direction when going back to the home position. Please advise how I can fix this as I have the same issue with my Atom AR2 also.

2017-07-27 03:09:43****************************************
1 Home area set
2 Camera returns to home position when tested a few times
3 After a day or so the camera still returns to the horozontal home position set but it does not return to the vertical home position set. The camera returns to a new home position that is sometimes up or down from the set home position. It still returns to the same horizontal position.

When in live view I tap and hold my finger on the screen for 3 seconds as you mention above but the camera does not move or try to calibrate. Please explain in a bit more detail what I can do to provide more trouble shooting information to you.


by David Grant








Hi,
Please assist. We have just installed our new AR3 model, however the camera does not rotate 360* after testing for motion and voice. It's only pointing straight and stays in the position in which it was installed. We we moved 90* from the original line of view but camera does not follow, or turn, even after we increased the level of noise only a few feet away. Unfortunately, your website does not provide detailed installation, mounting and verifying details.
Thank you.
Regards,
Stanley Chrusciel

by Stanley Chrusciel














The AMID is iCMa0ax1p. My cell phone died and I can't figure out how to synch the new phone with the security device.

2017-07-20 13:34:45****************************************
I was able to connect but now the device can't connect to the Wifi network though they are all up and running.

2017-07-22 13:37:47****************************************
The camera connected but now all it says is "I cannot connect to the Wifi network."


by Stephen Sottile














I am not able to synchronize my camera with my android phone it is as if it did not see my router what to do? I have done all the steps and it no longer wants to synchronize!

by philippe jobin





Hello
I made a firmware update remotly when the iphone app suggested it

When incame back from holliday the camera blue light is on bit no way to connect to it
I tried the reset button but the blue light is still burning, nonflashy no beep

I turned power of but no change for the last 12h
I downloaded latedt firmware on a sd card, restarted bit no reaction
What should i do

2017-07-19 14:07:51****************************************
Hello no change

Blue light remains on wuen connecter to power
Changed sd card nothing

I even tried with the charger of snother camera sinve i have 4 any hard reset solution?

by Bruno








I use silver plan of Amaryllo Cloud and want to cancel it.
Because I do not understand a way of the cancellation of a contract, please tell me.

by yukihiro nomura





Live show the camera is connected but there is no picture

by Kevin Kennedy





I have 4 cameras around my home, and I'd like to be able to turn all on / off at once, rather than having to manually turn each on when I leave home and return home.

Will it possible in future to 'group' cameras together and turn on / off by selecting the group?

by Barry








One of my camera's is not working, in the app it gives me a device if off line error. The light is constant blue instead of green and I can't find a way to fix it in the app. Do I need to reinstall it and if so how do I do that?

Gerard Verweij
cell +16174166089

2017-07-31 21:10:37****************************************
This still doesn't work. There is no green light and I don't know how to fix the wifi connection with this particular camera (my other similar camera works) since the app doesn't let me make any edits. Secondy, there is no beep when I reset this camera and thirdly the installation steps are not helpful either because the app does not let me delete or change anything to this camera and it doesn't let me add camera's. How do I fix this?

by Gerard Verweij








Dear Support team,
my isensor HD Patio stopped working approx. 3 weeks ago. Only today i could unmount it from wall. I try to reset it, but did not work. Before i tried to restart and unplug and plug it in again. This also did not work. I made video to state my procedure. I can send it to you. Please help. I have a total of 5 of your cams. Thanks in advance for your kind help. Best regards, Marco

2017-07-17 06:36:44****************************************
I have already done the reset, It does not work, The installation also do not work, because the Cam does not reboot completely. I unplug it and when plug it in again only blue light mode. No turning around of the Cam so I cannot access installation mode. No green light mode. The Cam is since end of 2015 in use. Please new suggestions / help. Regards, Marco

2017-07-17 09:40:04****************************************
Ok, then please let me know which costs you apply and how will be the procedure.

2017-07-17 09:41:41****************************************
According to the AMID i sent you, please check if maybe you can apply part of the warranty. Thank you very much.

by Marco Randazzo











I have previously installed this camera (iSensorHD) at my home. I would now like to relocate it to me vacation home. ( I still have my patio camera at home and it working fine with the ap.) Can I re-install this camera (iSensorHD) at the new location with new wifi address and use the same ap as the patio camera? I have re-set it to factory settings and tried to install it but it doesn't seem to connect to the wifi here. Do I need a separate copy of the ap for this camera? Thank you

by Laurel Speich





I bought a koova install and later My wifi password is changed. I wanna again install. I don't know how to reset my cam. Pls help me

by Tuncer








Device does not seem to detect as much motion as it has in past. Firmware is 4.2.1 also not sure if this matters but amaryllo cloud plan in settings shows inactive but upgrade plan still shows silver. Please advise. Thanks

2017-07-17 10:00:21****************************************
It seens ut is back on silver but device does not seem to detect as much motion
Please advise

2017-07-17 10:52:37****************************************
Hard to fo on phone. Is ther no way to send log file?

2017-07-18 09:04:07****************************************
Should be silver ibelieve. 9.99 a month. ?

by George clements














My business was robbed between 11.20pm and 12.45pm 7/12/17. I cannot access the still shots from my either my computer or my new phone. How do i get those stills/footage? The authorities are requesting those. If you need to contact me you may call 415-579-8664

Thank you.

2017-07-14 16:26:39****************************************
Good Morning!
No, i did not power off the camera since the robbery just in case they came back. I will pull it down and get the Micro SD card out of it right now though.

Thanks a ton!
Josh

by Joshua Goens





How can I send back the faulty product for replacement?
Amaryllo iCam HD 360 Wireless IP camera White
Faulty Description : powers on but can not connect with PC, no view from camera
SN:1150B05150310005
inv15100069

by Andy Li





I would like to add more than one phone or ipad; however, it does not seem like the QR code method is not working for all but, the initial iphone I configured it with. How can I add more than one device to view the output of the camera?

by Ryuichi Kawai








I have tried everything to connect nothing works. I tried live help it said I needed Firefox or Chrome. I downloaded both I still got the same message. Do you have phone support? If not how do I return this? I have an iPad Air and Iphone 6S. There is no router password it is open.



by Charles Morecraft





Sorry, i forget my account and password, but my camera is paired, can you help me?

2017-07-11 01:59:18****************************************
Thank you for your reply.first,I saw this cam light is blue,no blue light blinking, so this camera is paired,right?
I opened the app is the opening is to install the camera, but if my camera is paired, how can i do? Can also help me remove the match let me re-paired?

2017-07-11 03:19:20****************************************
Thank you for your help.
But I still have a problem.Can I use this camera together with other people? (Use other mobile phones)
If I buy the program, the program bound to this camera?

2017-07-11 07:04:11****************************************
Thanks,
I would like to ask, when I purchase the program will send an invoice to my e-mail?
Can you Editorial it?

by Lan














I leave the shop and the camera is working. It is still working and giving alerts when I get home. When I return to store in the morning I open the app and it has returned to installation mode. I then have to get the camera down reset it and reinstall from start. I also installed another camera but only one seems to connect at any one time?This is very frustrating, is there a solution?
Steve

by steve courto





When trying to view a recording on the Amaryllo cloud storageI can see the videos listed but when I click on one to download or view it a message appears that says: ‘Failed to get video information from google drive’. I have it setup to go to your servers not google. Please help.

2017-07-10 22:05:51****************************************
How do we access the stored videos on your server?

by Steven Moser








Where do I find the correct App to download for my IPad?



2017-07-10 00:20:13****************************************
Is there more then one app.

by Charles Morecraft





Hi the patio does not calibrate. I tried resetting to factory but nothing happens.
I only get the solid blue light
Thank you,


by Riadh





Please cancel my gold subscription plan and do not charge any further fees in July 2017 and going forward. Thank you.

by Howard Kwan








My isensor suddenly offline and remain solid blue light since then. I've tried to press the reset button for over 10 seconds several times but the isensor remain no response.

2017-07-06 10:52:22****************************************
Thank you for your reply.
1. iSensor HD Patio used for around 18 months. It was equipped in my kitchen (in-door).
2. Yes no response no matter how you press the reset button, even I plug out the cable to power off and on again.
3. Correct.

2017-07-07 11:09:44****************************************
Please arrange for RMA, thank you.

2017-07-13 13:21:23****************************************
I've receive no reply from your RMA team. Please assist. Thank you.

by Jeremy Chu











Hi - how do i cancel my 7 day cloud recording trial? Only interested in the free 24h storage but can't find how to cancel the free (auto renewing) trial. Thanks!

by Jan Ruys








Hi,
I' m just asking for the wireless option. How can I use the camera without plugging it?
Thank you very much in advanced

2017-07-05 09:24:49****************************************
Hi again,
thank you for the response.
I mean. I have wireless running ok by wifi. But, I mean, do I need to plug the camera into the electricity for recording? If I unplug the power goes off.
Thanks a lot


by Silvia








I'm having trouble accessing my camera through your app on my iPad. It's working fine on my iPhone. The camera is on my home wifi network, but your app on my iPad keeps wanting me to install first. Ones I did iPhone set up, wouldn't that cover it?
Hope you can help.
Thank you,
MJ

by Mark Johnson





Camera does not move when powered on. Flashing blue and green lights.
Tried new SD card with Firmware from your box files, Tried reset buttons no change

2017-07-06 01:28:23****************************************
The camera does not move at all when turning on power, it does not perform the hardware calibration.
Please advise

2017-07-12 00:26:50****************************************
I have followed the instruction 2 times with different SD cards
Reformatted the cards, loaded the software t the root dir
Plugged in power cord.
Solid Blue light come on and stays on
There is no camera movement
After 5 minutes waiting there is not any blue/green blinking lights.
I need to now have a RMA
please advise if this covered under warranty ?
iCamPRO Deluxe
AC1501R2WH
S/N 5152D05161326036
AMID
iCRa0dk4s
Stephen Bedford
6258 Bono Ct
Dublin OH 43016

2017-07-13 12:11:31****************************************
That is pretty sad
You have lost one customer
And I will make sure I leave appropriate reviews about the poor performance and reliability of your device
It is unacceptable to pay the amount you charge for the device for it to only last 15 months
Good luck with your future sales I will do my very best to educate your buyers

by Stephen Bedford











i cannot use the same passcode, how to get new passcode


by Ahmad








Why are all categories empty for the Koova camera?
http://www.amaryllo.eu/n50120support/?prd=Koova&category=Installation/%20Reinstall

by Wong Ling Tseng





I have 4 iCamPro FHP cameras, only 1 have constant WiFi disconnection, but it is the nearest to the WiFi router. I tried everything, factory reset, etc. This camera have with platinum plan too.
When i try to access via Firefox or iPhone, iCRa0br8j is the only camera with this issue. Most part of the day is disconected, sometimes for 3-5 hours.
Help please. Thank you.

2017-07-07 12:25:19****************************************
Still waiting for a solution from your side, I think this unit has hardware issues with wifi, is the nearest to the router, the one with less use and the only one (of four units) with recurrent connection issues.

2017-07-30 21:41:59****************************************
Thank you, I tried exactly what you suggested without any improvement on 8j.
I forget to mention in previous message, that green light is permanently green, but most part of the day I can't access to the camera via Firefox or iPhone, showing only error message and even the video upload to Google Drive via Amaryllo cloud is erratic and sometimes a day later. Waiting for your comments.

2017-07-31 13:21:05****************************************
Thank you,
I did that before (adding a second wifi network from another router) but nothing changed or improved.
For your reference, most of my hardware are connected to cable (rj45), rather than wifi, only hardware that don't have rj45 conection is conected to wifi.

If you still need it, I can move 8j to another environment and another router and wifi network. By the way, is it possible to change the amaryllo cloud platinum plan from 8j to iCRa0da8w? Because after resetting 8j yesterday, it's not connecting to amaryllo's platinum plan, it says error every time I try to connect it. It's very frustating try to use 8j, the other three run perfectly.
8j was the only one from the four cameras that was not installed until this year, end of April, otherwise I would have detected the issue before. Hope you can help me with a solution soon. Thank you.

by Rodolfo Stoltzmann














Good Day,

I got the Ibabi HD as a present and unfortunate its not working. Blue led is solid as well as tried to reset it a couple of times without success and yes I am using the original power charger cord.

MAC: 44334C22BD7A.

I look forward to your reply at your convenience.

Thanks in advance,

Chris

by Christopher Axiaq





I submitted a request yesterday actually, but found the information I was after under Installation/Reinstallation (not in Sharing Control - which was empty).
Anyway, have 2 new questions actually:
a) Concerning the new iCamPro (also referred to as the ATOM). How can I switch off the 6 LED lights that come when it detects motion/sound under dim light conditions (such as in one's lounge in the evening).
b) I moved my other iCamPRO from the lounge to the garage, but now I find it has no IR night vision, was fine before I moved it and night vision is indeed enabled.

2017-06-29 09:30:36****************************************
As stated, night vision is enabled

by Vaughan Bonnell








Hello my dear ,
I have inquiry
in the network of my House (WiFi) I can view the living view through cell phone but if I went outside the scope of (WiFi )working with the camera is not hold live view of the network regular a cellular
It rich to 40% and stopped to that amount

2017-06-29 08:47:01****************************************
Hello dear
My network is Oman mobile
Thank you

2017-06-30 20:04:37****************************************
Hello dear
Oman
Gulf

2017-07-05 05:56:12****************************************
i didn't understand

by Zahir Al Rumidhi














The device was working smoothly. However, I changed my phone then I reset the device and installed it on my new phone but the only problem is that the device shows as offline on the application.

The green and blue lights are working not blinking and the WiFi is lte working just fine and I checked the firewall on the router, everything seems to be fine except Its offline on my phone.

2017-06-30 17:21:28****************************************
I have tried these solutions. Is there a way to factory reset as in restore the original firmware. Or firmware downgrade?
I have tried all the available solutions.

2017-07-03 21:38:31****************************************
I know how to reset and I've done it several times. I can access the camera settings, the problem is with viewing a live feed on my mobile application. It gives me an error message (device is offline)!! I need a solution to the problem please.

by Infinity











Let year I bought an ATOM and all was fine, including sharing access to my wife. Now I just bought another ATOM but have forgetting how to share access, which ironically I can't find anywhere.

Can you please advise.

by Vaughan Bonnell





I have had this camera for a week now with nothing but trouble!! It took 3 days of trying to get it to read barcode. It has worked once, then it went offline, new firmware came and after camera goes online (after 2 days of getting it to connect to Wi-fi, didnt work but finally got it connected via wps but screen is still black. I have tried EVERYTHING = Resetting it, removing and installing apps from 2 diffrent devices, removing and inserting sd card, run with and without admin mode, disabled all sensors, tried taking snapshots (doesnt take snapshots). When trying to stream I get a notification that "Guests limit reached" as soon as I start the stream (screen is black then app freezes). Its 200% unable to read barcodes, wont take snapshot or start livestream/record. If this camera doesnt work in 2days I want my money back + cancel my silver subscribtion please as I feel this is a scam. I will contact credit card company shortly

2017-06-26 13:26:04****************************************
Green light is on, blue light is on (non of them blinking) when streaming blue light blinks. Cant setup up via barcode as it refuses to read it (tried for a week, sensor seems broken)


2017-06-26 19:21:00****************************************
Cant connect to live stream via browser, says wrong pass or id. Live stream from app on phone and tablet still just shows resolution and black screen, freezes up after a while so i have to close app. Phone and tablet got newest firmware and is of newer date. I have tried every possible setting, with and without sd card (which ive formated 5+ times now even though its brand new) no videos/snaps are taken, when trying to take snapshot from Apps first menu it says "saved, check alerts later" but nothing shows up. Snapshot from the black screen live stream results in nothing, it doesnt take a pic and freezes and blue led starts blinking till I close app and leave live stream, then it goes back to solid blue. Green allways on solid except when it restarts. Help would be apreciated fast as ive never been so frustrated with a piece of equipment before. Black screen started after the firmware update a week ago

2017-06-27 19:17:51****************************************
An answer would be lovely but no need now, its gone to camera. It would be nice of you to atleast cancel my (2) subscriptions, as there is no way to do so on the webpage. Was looking forward to using your product but that was the biggest waste of time and money ive had in years. Not gonna make negative reviews as I might have been unlucky, but atleast fix ur webpage or respond to ppl

by Brian





Can we remote over this camera from different IP address, I mean from other location?

2017-06-26 15:42:34****************************************
What does it have to do with add new wifi? . My question is can I remote my camera from other country since I living in USA, like Australia or....

by Ricky








Suddenly, my iSensor HD (Patio) stopped working. It's blue light comes on when the AC-adapter is plugged in to the wall, but other than that it does nothing, so no motor-calibration etc. The camera is also no longer connected to the wifi- network (according to the app). Trying to do a hard reset (pushing the pin under the cap) does nothing. This is quite a disappointment for a device that has been operating just 18 months! It's installed snuggly under our carport, tucked away in the corner on the side of our house, so harsh weather can't be the cause? (also, it's summer...).
Is there a way to get it working again, or can it be replaced under warranty?

Kind regards and really hoping for a fast reply,

Youri

by Youri Derks





Hi. I take out sd card, because it was faulty and format it. After camera can't start, just blue light is on. Try to reset but it's not working. Any idea what I did wrong?

2017-06-26 10:30:50****************************************
Address where I have to send for repair?

by GIEDRIUS








I would like to cancel my current subscription and switch to basic plan

by M. Bayu Indra Putra








您好,我重新安裝多次還是無法連線,請問要如何修?謝謝!

2017-06-23 10:07:59****************************************
是的,都有亮。

by 馮'S








my device is not working. no response from the device. please send my another one. my invoice number INV17010005
and order number is 1483246170

2017-06-23 11:17:05****************************************
How? What the contact person phone number and email address

My product serial number

5151A06165150001
ACR1501R11WH

2017-06-23 11:18:49****************************************
AMID IS
iCRa0av3b
20F41B48A6F3

by mohammad pervez








My camera is in Texas.. I'm in Wyoming. Suddenly I can't see the camera.. It says "access denied" what do xo do when I'm not there?

by Robert Kochman





Do i have to subscribe Amaryllo Cloud plan for using Facial Recognition Function?

2017-06-25 01:56:38****************************************
Can i use facial recognition for free without subscribing Amaryllo cloud plan?

by WhiteFlame








Hello,

My name is Rusty Sweeden. I am willing to make some purchases with your company, before we proceed can you please answer the question below.

1. Do you have POS machine to charge master and visa credit card payment.
2. Do you accept private pick up by our forwarder
3. Can you send me your price sheet.

Kindly email me as this order is going to be shipped to Ecuador by our forwarder.

Thanks
Rusty Sweeden
CEO TRANSOCEANICA CIA LLC.

by Rusty Sweeden





Can the Atom3 be powered by POE instead of the bulky AC/DC adapter? AC Power to the building can fail or be intentionally disconnected by criminals, causing the ATOM to be unusable to record the crime. Our LAN computer system is protected by an uninterruptible power supply, including the POE LAN network. Powering the ATOM with the POE would allow it to remain online and fully functional during power outages and criminal attacks on the premises.

by Derek Larson





My cameras will not install - beeps three times and does not connect. I have reset both cameras, but same result....
I have two other cameras (identical) and both installed without problems.
Please assist!
Thanks!
Wbr Rolf

2017-06-20 08:09:56****************************************
Hi!
How/where do I enter this setting when I can't connect to the camera?
Wbr Rolf

2017-06-20 08:35:13****************************************
Please read/understand my previous message - I'm NOT able to connect to the cameras, even after power cycling. I have already connected two other/identical cameras so I'm familiar with the process.

2017-06-20 15:37:28****************************************
Anyone looking into this issue for me?
Thanks!

by Rolf














您好~我今天監視器突然顯示裝置不在線…接著就無法連結上,按重置鈕也毫無反應請問這情況該如何處理呢?

2017-06-20 11:48:24****************************************
已經試過N次了,
沒有用。

by Chris Wang








Does the light power have to stay on for the camera to work. Every time I cut the light switch off the camera goes off. I have it in my hallway in the recess can and can't keep it on all night

by Eric Woodley





My SD card on the camera is filled and it seems like recordings are being stored on my phone and now my phone is out of storage. I would like to know where, on a Samsung Galaxy S5 the files are so I can delete them. I see where if I go into Amaryllo Storage there is an option to clear data. but is says "all application data will be deleted including file, settign, acconts, databases". Will I still be able to access the camera or will it need to be reinstalled? Thank You.

by Rob





iCam HD weren't anymorein lime, but 3 other were still functionning. At home, the blue light was on (not flashing). It was impossible to restart the cam (message error: not in line) with scan code. I tried to reset, but no sound and no result.
I got my icam through kickstarter. and my five others are workin well.
Thank you for your help
Serge Reingewirtz

by Reingewirtz Ehpad-Ressources





I was able to install the atom, It stated that it is already connected to the internet. But when I want to view the camera, it states that the device is offline. I tried using QR code, quick installation, and via WPS. all of which has the same result. It says it is connected to the internet, but i want to view it stated DEVICE IS OFFLINE.


by Erwin





Will there be a way to turn off the lights on the Atom AR2 or is ther a way to do it presently?

by Mark





How do I set up browser viewing and is it free?

by Mark





got an error code 15 previously, not sure what that is.
Then now when we plug it into a power supply it turns on, but after 2 minutes or so it just turns off.
tried the same power point with our other icampro fhd and it works completely fine.

been at least a month now...

2017-06-19 17:42:50****************************************
im simply trying to open the function to view what the camera sees

by adrian








I can't find the Timeline beside the Patrol option. It was there yesterday but not it is gone. How do I get it back again?

by Michael Frandsen





How do I get image recognition working and how do I access "Services" There is nothing there even if I hit "edit"?.

by John P Delaney








one of my 3 icams destroys sd cards
i have 3 icams that all have the same brand and type of sd card that record
only in one of my cams the sd card gets destroyed and can not longer be formatted or read in a pc or the cam itself
i have already destroyed 2 sd cards this way i use all 3 cams on the same firmware and settings

2017-06-18 10:17:06****************************************
the sd card formatter is no longer available

by kurt








The device show that it has successfully installed . But when press the app icon, it shows an error message 100 no the menu, the server access find an error (100). We have reinstalled many time but not work. Please let us know how to solve the problem and response as soon as possible. Thank you!

by Huey fang





I'm currently away from my house. I watched an amazing live stream of an otter (I have the cam under the house), but it didn't upload it to google drive! It got the 5 minutes before it, but not what we saw! I can go back and watch it in timeline, but I want to save it. Is there anyway to get it to upload a particularly segment? I can look at the SD card when I get back, but by then it probably will he overwritten.

2017-06-14 14:33:19****************************************
The upload is set to events only. And for whatever reason the camera did not recognize that as an event. It's been uploading before and after just fine. I have hundreds of gigabyres of Google drive storage.

2017-06-16 13:57:09****************************************
As I said in my message. I'm away from home. Takong out the SD card isn't an option. And by now of course that sequence is overwritten because it's been several days since I asked my question. This can't be uncommon, it's a remote motion sensor, if I were home and had access to the SD card I wouldn't be using it.

So let me ask a different question.

If.im watching the cam live, does that mean a motion event won't be uploaded? Because that's what happened. We saw the event via the web, but it never uploaded the video. Is that a bug or a feature?

by Kee Hinckley











Hi, I'd like to downgrade my cloud subscription plan from silver to Basic. How can I do that?

by young min





Dear Sir,
I have camera installed and working fine with my iPhone but I tried to install to my android but I'm not able to connect to the camera, I followed instruction but still I can't make it
Please advise

by Islam Sami





My iCare FHD began to drop signal and disconnect. It took longer and longer to re-connect, but worked normally when it did connect. Finally it stopped connecting: Now the blue light does not come on at all unless the WPS button is held down for an unusually long time. It does then light up not flashing. Factory reset makes no difference. As the blue light can be made to light up the power supply must be operating and the blue LED is serviceable. I have never seen a green light on the machine anywhere ever since new and assume that your instructions are out of date. Perhaps there should be a green light and the camera has always been partially faulty?
As a carer this camera provides an essential monitoring service which improves our quality of life. That is your sales pitch and the reason we selected the iCare FHD. However reliability is essential in the care application. I have had to urgently order a replacement, which means waiting for shipping from Tiawan.
I hope this can be quickly rectified because I have made a mistake, but I think it likely that there is a fault. Can I return the product for investigation please ?
B.P.Bird

by Bird





Firstly, it would help is it actually said AMID on the bottom, because there are several numbers.
Second, you say to format the SD card. It would be really helpful if you were specific as to the format parameters. My card won't format using FAT, 512kb settings, so what do I do now? Since you don't specify, I don't know what to do. Is FAT, 512 kb correct? If not, what is? We need specifics when it comes to technical aspects, please.

by Jeff





Why doesn't the camera follow peuple entering the house?

2017-06-18 21:28:47****************************************
Which model do you recommend to do that in replacement of my camera

by Louis Manibal








i dont hve my AMID, becuase than i have too open the sealing and take the whole system down.

the problem is the last abdroid update makes it impossible to look at the live feed. and if you try it gets in a loop logging in and out. and keeps stuck at 60%. it works normal at my Ipad. working on the same wifi and same camera. i did not change my phone, the only thing i did was update the firmware of the camera/app

2017-06-10 01:44:20****************************************
App version , v1.5.4.r.10903
Firmware, V4.2.1
ID iCRa0cq3p

2017-06-14 08:13:57****************************************
It works again. Thanks what was wrong?

by jan willem koedam

















I noticed that when the camera is turned on )nobody is watching the stream) the internet response time increases on the local network. Checking the router it looks like there is a continuous stream of data out. Is the camera streaming somewhere even if there is no motion trigger? Or did somebody get access to the camera? Is there a log to check when there was outside connection to the camera?

by Akos Toth





Hello there...

After a while i have been reinstalled my iSensor from kickstarter capmpaign. Updated firmware etc.
All instalation worked like a charm but now, when Im out of my house it seems i cannot see live view.
Im getting "error 15" message and it seems everything else is working (snapshots, recording etc).

Thx in advance

2017-06-09 07:15:40****************************************
No results...

When i press 'play' button, in order to see live view...it starts to connect in procentage (30..60%) and it freeze on 60%.

by Marko Radosevic








cannot delete photo recordings and getting error 100 and 101 problem accessing server

2017-06-08 11:46:25****************************************
Can not access server to delete recordings. Error message 100 and 101 appear saying can not access server

2017-06-10 01:24:21****************************************
Tried resetting, restarting etc. Doesn't work. Got worse, device is now off-line but has ok indicator on. Network is excellent.

2017-07-11 11:07:01****************************************
My network is great. All devices work except for the camera.

by robert

















These cameras are the biggest pieces of shit! They drop off the network all the time and have to be repaired constantly.
The pairing process is the biggest headache that seems to work about 35% of the time. Just recently saw there was an app update for the camera software, so I updated. What a fucking mistake! Once again, it knocks the camera offline, and I have to go through the pairing process yet again which is NOT working worth a shit! I've wasted an hour and half so far trying to get it back up. I wish I could return it and get my money back! What a fucking hassle and waste of time!

2017-06-09 14:42:31****************************************
In the hour and a half of trying to pair it... you can be rest assured I tried unplugging it a few times!
A few times too many! This thing is NOT worth the hassle! Already bought a new camera from a different vendor that has more features, costs less, and far less hassle setting up. If anyone wants the iSensor that I still have I can mail it to you! I want nothing to do with it

2017-06-14 16:04:31****************************************
Now you want me to pay more money for me to return this crappy camera back to you in Taiwan??
I'm not spending another cent on this thing! It will serve more use as a target at the range!

by Kevin








I lost my phone, and was sent a new one, installed the app again and camera didn't connect the recommended way, had to push the button on my wifi and search for the camera. Now it will not stay connected. Please help.

Thanks

by Dalen Pluskett





After firmware update I het a message that my camera is not online. I ma not at Home and cant poweroff my sensor. Could you send me what to do so I can turn my camera on again?
Thanks Brigit

2017-06-08 07:35:46****************************************
It is stil not online

by Kooijman








Hello,
I have white version and when I plug in into a usb the blue light does not light up! Have no idea why it stopped working, I did check power cord and usb with my second camera and no problem in wiring.
Any idea how to restore the camera?

2017-06-12 16:08:20****************************************
Hello I did that, but it doesn't work. Is there another way to repair it?

2017-06-14 12:18:27****************************************
yes, I'm using original cable and all. Now I have second problem, I pressed the little button where the reset button is and now it is stuck "it doesn't click anymore". Is there a way to unstuck the button?

2017-06-16 15:00:16****************************************
No sound. button just stuck. inside, it does not click. :(

by Miroslav

















Downloaded app and installed camera. Main screen recognizes camera has green dot, can also turn on and off privacy mode and indicator turns red. When I press play it says "please upgrade to latest firmware" - settings screen: loads camera says "MicroSD card error" About menu: shows model #, AMID #, IP & MAC address - when I click on "check upgrade" for firmware it says "No camera detected, please make sure it is plugged in"
Where do I go from here, Thank you.

2017-06-06 16:08:01****************************************
Followed above directions but the light doesn't start blinking

2017-06-07 08:24:46****************************************
That solved the issue, camera is now working. Thank you

by Jason Williams














My camera will not stay online . It goes of and on repeatedly .

2017-06-06 09:41:35****************************************
Alerts say offline and online and I cannot get to view recording

by Scott Bedford





That's not working. When power up its not calibrate the motor. Nothing happens except that the blue led is on steady. I have already tried to reset it with the button whiteout any luck. It seams as it freezed in a lookup state.

2017-06-07 08:31:11****************************************
Working Now! Thanks

by Edwin Lee








I would like to know as below.
1. As I know the google drive basic capacity (15GB) saves per two days as maximum what I use now.
2. Is it possible to save more
unlimitedness if I upgrade to 100GB ?
3. How much does it save the capacity for 100GB per days??

2017-06-07 23:47:47****************************************
Not your services.
Google Drive

by T-jay








I've the iSensorHD. I am thinking of getting the atom. Can you let me know that it works with the same app on the iPhone? Also does the recording also go to my google account?
Thanks.


by David Chua








I have the ICAM ( RED WHITE BLUE version) .
And I cant connect . In the app says ERROR all the time . he connected with wifi.
App also says have to update firmware . But cant because cant connect


by Peter Gieselbach





After initial installation video would upload to google drive. Now the days are intermittent and when clicking on individual files in a day there is no data. I have rebooted the device but does not solve the problem.

by Gregg Davis











Having trouble installing to a Samsung note 4. Finally got to reset, but tried 2 routers with proper passwords and matched to phone wifi. Read QR code, but never connected to wifi. Now after trying many ways, it is now stick with blue light solid, no green and rotates occasional quarter turns. Cannot get to reset now, just stuck in a dumb phase.



by randy katz








I show a charge to my credit card of $3.99. I did not authorize this . I do not see an option to cancel either. Please advise
Thanks

by Emma Mitchell








When power up its not calibrate the motor. Nothing happens except that the blue led is on steady.
I try to reset it by push the Reset button for 5 sec but don't work. It seem it don't calibrate and motor not working.

2017-06-07 08:30:06****************************************
it work.. thanks

by Edwin Lee








I do not have the units and want to cancel accounts

by James York





Can you advise me whether there is a way of altering the duration of the video clips taken when an alert is triggered please? At the moment I get 5 mins of video every time which is a bit too long in my opinion, I'd rather there was a setting whereby users can state how long the video should be say 1,2,3,4,5 mins. Most videos I go through are false alarms and it can be a pain watching for 5 minutes each time.
Regards
Trevor

2017-06-07 08:35:37****************************************
OK thanks but can I ask that you add the facility to change video duration to your product enhancement list for future inclusion please?

by Trevor Pearson











The camera wont do anything upon installation except remain in a blue LED mode. I've tried unplugging and leaving the power off for more than a day. I've also tried holding the reboot button down for more than a minute when its unplugged or plugged; in both cases the camera remains frozen in solid blue LED mode. Please advise ASAP.

2017-06-08 01:20:33****************************************
Ok, I'll do this, but this seems obviously onerous for a brand new camera. Seems to me you should be replacing the SD card with ones that you have formatted. More to come.

by Jade Samulski





I want to stop the cloud abonnement. Invoice No 1495518210 I dont use it anymore.....

by Peer Jønson








I never subscribed to a paid plan. It's forcing the customer. It's sad. You have a nice product with a bad service. My camera with the plan is not connected for months, and you are taking $9.99/month. No video was recorded in that time. Please, reimburse me, and cancel the Gold plan. Thank you! Why we can do it from the app or website?

2017-06-03 04:21:47****************************************
Why we can't downgrade the plan? How about the reimbursement? Do I need to ask my bank to cancel your debit!?

by Haddad








Hi,

I would like to purchase the lightbulb adapter for the iCamProFHD. Saw the link at http://www.amaryllo.eu/n40822store/icam-shopcartusd80.php

BUT I would like to buy another mount for the ICamProFHD.

Thank you.



by Vincent





is amaryllo compatible with IOS APP - IP Cam Viewer Pro - ?
https://itunes.apple.com/lu/app/ip-cam-viewer-pro/id402656416?mt=8
thanks
Dan

2017-05-26 08:35:59****************************************
is there any other non proprietary app compatible ? or can the amaryllo app integrate other cameras ? I explain you why, we gave already some cameras (Dlink) installed and would like to purchase some amaryllo cameras. But of course we would like to monitor them whtin ONE app. Would that be possible ? Thank you Dan

by Dan











Hello, my problem is that the cameras from time to time are disconnected or are left out of line with what I have to plug in the current i re-plug in, but when I am away from home it is not possible with just when But I need the cameras these fail. What can it be? Why do they do that? I beg you to tell me if it is a failure of the cameras to return them to the establishment since they are still in warranty, or in your case if they have a solution, a greeting.

2017-05-25 11:53:08****************************************
Hello I try to format the internal storage and if they disconnect one I look at the leds and it does not matter what is one day is a to i another day is another.

2017-05-25 17:51:12****************************************
Hi, I'm sorry to see you delayed answering, I was waiting if it was to format the internal storage and they did not re-connect and the leds fixed blue and green turned off, this time only one.

2017-05-26 08:52:14****************************************
Hi, that sometimes depends sometimes hours.

2017-05-29 19:00:06****************************************
Hi again, I still have the same problems with the four cameras, a thought that really have a serious problem, so if you do not give me the solution I will have no choice but to request a refund.

2017-06-05 21:22:16****************************************
Indistinctly, one day and another day, and another two hours a week.

2017-06-08 14:01:02****************************************
The cameras are less than two meters from the wifi router, and they remain the same but apart from that the images look bad.

by Manuel Del Angel Soler














I cannot see video only "An error occured while accessing the server (102)" The devise and app are both installed and it has worked. I moved it, now even closer to the router, and then it failed to show video.

2017-05-24 09:39:16****************************************
The camera moved when I turned it on. The top green light is blinking. The bottom blue light is solid.

by peggy manfredi








it goes offline all the time and a take the cabel out abd start all over igain

2017-05-24 07:17:08****************************************
no a cant get in on setting the green lamp solid on for 30 seckond then its dark

2017-05-26 04:44:53****************************************
Hello! I cant reset the camera it is lockt cant here no beep or anyfing a try the wps byt if went offline after 30sec.

by Torbjörn Sivertsen











I don't get anymore acces to my camera, but I also cannot reset it. I pushed a pin in the hole several times for 20-30 sec, but no beep and the light is still continuous. How can I reset?

by Martine





All of the images are upside down. Is there a soulution for this ?

by Bill Fischer





Please unsubscribe the Silver plan on your cloud services referred to invoice 1493712268 (2-MAY-2017) and remove my credit card info.

Thank you
Sarawut Pavasajjanant

by Sarawut Pavasajjanant





My camera is iCRa0ao6t. The app gets to 40% and stops. After quite a while I get the message "Error failed to send the offer"I have deleted the app, restarted the iPhone6s and it still won't work.

2017-05-20 16:07:01****************************************
I also get "An error occurred while accessing the server (105)" and "Received an HTTP status code from the camera (-1001)" errors.

2017-05-22 17:36:39****************************************
Yes, I have power cycled the camera...multiple times...and it doesn't fix the problem. When the camera boots up, both lights are solid initially, then the green like blinks for a short while, then goes solid again. So, after boot up both lights are solid. I did get the app to work briefly this morning but after a few second it said "reconnecting" and then "An error occurred while accessing the server (105)" which is the most frequent error message I get. I also got the "Failed to send the offer" error message twice today. The above experience happened both at home, on the same wifi network as the camera, and at work, on a separate wifi network as the camera.

2017-05-22 17:39:14****************************************
Just tried again and got a message "received an error code from the camera (15)" which I've seen once or twice before.

2017-05-24 14:51:43****************************************
That seems to have fixed it! Thanks!

by John petrey








Hi, I thought I am on free Basic plan after trial (that I was forced into with my credit card). I have only used the google drive and never your storage. I cannot use your web to remove my credit card and you have charged me two months (2 x $3.99 ) now. I will have to report you to my credit card as fraud by virtual of free plan and then bait and switch without allowing me to get my credit card out of your system. Please confirm back that you have fixed and refund my two months. Or else you refusal to refund me will be forward to my credit card dispute.

2017-05-22 14:09:19****************************************
please remove my credit card & refund , free trial should end automatic, not forced because you have my cc,

2017-05-23 03:19:36****************************************
It's a customer rights issue, free trail ends free, especially since you force giving credit card. Gotcha details to default to you taking money are shameful. Gotcha way of earning money is wrong. Give a good service, allow people to choose. Again, refund my fees, I will challenged them with my cc. Just because you have crazy policy to force cc and give free trial that doesn't mean you can automatically charge. Be a human being with decent values. Don't hide behind stupid ways of making money. Who is forcing you to make stupid policies? Greed? Did you get earn an MBA or PhD to be a street hustler! Shame shame shame. We are your neighbors, brothers and sisters, not gotcha victims.

by Bao Doan








How do I use the live option on my computer?
Thank you

by scott bedford





This morning I went to use the app on my Android phone, it opened, I went to play video from my Koova, and my phone restarted. Now when I go into the app it seems to have no cameras registered (I have five - 1 Koova, 1 Atom, 3 iCams). Am I going to need to reimport each of the cameras (several hang from the ceiling and are not easily accessible)?

Susan

by Susan Tipton





After I tried to do the firmware update my iCamPRO FHD will no longer work. The blue power light is the only thing that seems to work. I tried to use the zip file "icampro_362" but the unit did not respond.

by Craig Rampley





Hi together
I have a iBabi HD with a Firmware 1.1.6 and they doesn't work with the actual app. i spend a lot of time to upgrade the firmware with the sd card. First I make a reset and after I have downloadet the rescue353 and uncompresed it to the root directory of the sd card (16gb, fat32 formated). but the camera allways start in the normal mode.
What i make wrong?
Thanks and greetings Flavio

2017-05-17 08:20:48****************************************
1. Yes
2. What you mean? Only one partition? When i have no partion i cannot save the files on it. No mbr

Other ideas?

by Flavio Bossi








Hi, my data-costs on my mobile phone are through the roof from using your app to live-view my baby in the same house. Mobile phone is on wifi....but somehow it is still using the 3G network - or maybe sometimes wifi is less strong and it switches to 3G? i dont know, but how can i make sure this does not happen. can settings be changed to make sure it only works when connected to wifi? Last month was 125EUR in mobile data cost...all from life viewing. Thank you for your help.

2017-05-17 17:59:19****************************************
Thank you very much for you quick reply. That is a very easy solution, great.

by Tessa Nolst Trenite





we would like to cancel the cloud subscription

by susan sea





Hi I am a Kickstarter supporter. When I supported cam pro we were told in writing that kickstarter platinum plan supporters would be able to renew our platinum plan for $9.99 per month. I did not get an e-mail to renew and can not find the kickstarter renewal anywhere on your site. Please tell me where to go to renew my kickstarter platinum plan.

Thanks, Geoffrey Gray




by Geoffrey Gray





How can I turn off the lights that seem to be on all nigh. I have tried all positions in the settings. On - off - auto - events. All settings seem to keep the lights on all night. please let me know. Thanks,
Ross McCoy

by Ross McCoy





I do not use the device for recording so I wish to discontinue my $9.99/Mo subscription.
I wish to go to the basic free plan.

Thanks

Emmett Simpson

by Emmett Simpson





for some reason the camera does not read the barcode even after i unplug or reset
thank you

by Kevin Patrick





My Patio was working great then nothing . The blue light is constant with no other light and i cannot reset it


2017-05-15 11:18:41****************************************
I have been holding the button in and nothing happens if I try to hold the other button down the blue light still stays constant

2017-05-17 23:43:51****************************************
after powering on does not move just solid blue light no green light

by Kevin Patrick











I had to replace my phone and had to delete iSensorHD to reinstall it, but I can't find it in the iTunes App Store. Did the name of the app change?

2017-05-15 09:00:23****************************************
iPhone 6s Plus: software version 10.3.1

by BrenDt M Reese








Hello,
I am Don Shuwarger's widow, Penelope Shuwarger. Sadly Don passed away last July. He told me to do two things a day. I am trying to get my home in order, so I feel safe. I do not know how to run your outdoor devises Don installed. I tried to change the password and to put a current credit card on file. it looked like I got the password changed and then it would not let me log in or add a credit card. I want to be able to turn the motion sensor lights back on for safety at night. I also need to be able to sync both his phone and mine so I can see live when out of town. Please, Please, is there someone who can help? Don's phone, 701-587-0957 is no longer in service but his email accounts are still in use. My cell # is 406-208-1999 and email. is penny@shuwarger.net.
Thank you for your consideration.
Penelope Shuwarger

by Don Shuwarger





I am unable to download and view recordings to my iPhone's default "Photos" app because they are now in the "avi" format! Why did you change the recording's format from "mov" to "avi"? The last recording that I downloaded on my iPhone (7 Plus) was on April 14, 2017 and it was in the "mov" format! It saved directly to the Photos app as usual. Now, that is not possible! However, I am able to view the recording within the Amaryllo app, but the download fails because the iPhone photo/video app ("Photos") does not support the "avi" file format with the resolution and possibly the frame rate that you selected. PLEASE change it back to "mov" or "MP4". Below is the link to Apple's tech specs for the iPhone.

https://www.apple.com/iphone-7/specs/
* Video formats supported: H.264 video up to 4K, 30 frames per second, High Profile level 4.2 with AAC‑LC audio up to 160 Kbps, 48kHz, stereo audio or Dolby Audio up to 1008 Kbps, 48kHz, stereo or multichannel audio, in .m4v, .mp4, and .mov file formats; MPEG‑4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC‑LC audio up to 160 Kbps per channel, 48kHz, stereo audio or Dolby Audio up to 1008 Kbps, 48kHz, stereo or multichannel audio, in .m4v, .mp4, and .mov file formats; Motion JPEG (M‑JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format.

Btw...my Amaryllo app version is 1.5.7.7648 and my camera(s) firmware version is 4.2.1

by Phillip Marshall





Please cancel subscription to Amaryllo Cloud.

by Bob Brand





The unit is locked with an Error Message ... "An error has occurred while accessing the server (102)" I can not obtain any future recovery. I changed WiFi server module ... still no recovery. All LED's functional on the unit.

by Bruce Cook





My unit will not work. It has been off for awhile but now when I go to the app and I try and retrieve access from an installed device. I get a blinking view of my phone camera and no video or action from the camera.

2017-05-27 20:02:45****************************************
Where is it located I cannot find any listing that you give and example of

by Stephen Rouse








Dear Sir,

I want to cancel this service
Receipt: 1456322806 Subscription Date: 02/24/2016
invoice number 14563228062598.
please help me to cancel this service


i don't want to pay it

thinks

tom

2017-05-12 09:51:02****************************************
Thanks

by tom chang





Hello, Now that RTSP is implemented, can you please provide us with instructions on how to use it ? What username.password to use ? What ports ? Any documentation would be welcome.

Thanks !

by Tony Knors





I have installed the AR3S and everything works great during the daytime. However, the night vision is very dark. I can barely see anything while another camera in the same area is able to see clearly at night. I have tried all the settings on the iphone app. Is this a common issue or isolated to my unit?

by Jun Huang





When will you have option to integrate with NEST? I want to be able to turn on the private mode on when I am at home and when NEST is set away, turn off the private mode. I know you have a scheduled private setting in the App but it is not practical.

by TJ Shin





Hi
I have rcd AR3 yesterday in that I find there is no installation manual. Also they have provided stainless cables(fasten the device ) 2 screws and anchorsx2, can you pls tell me where to use cables or do u have drawing or sketch to use the cables .

Regards

Ramesh

by Ramesh





I just saw that RTSP support was added in the latest firmware update. Awesome! I am unable to find any documentation however. I am trying to implement this into my home automation setup. What's the correct way to include the new RTSP user name and password in one string? For example: rtsp://10.0.2.73:2554/05a2186asdhj68e3901cb860eae1d/user=XXXX_password=XXXXX

Thanks!

by Josh





how do you change from one cameras to the other

2017-05-09 13:38:24****************************************
when i swipe the screen i rotate the camera.

2017-05-09 13:41:38****************************************
i have two cameras, but can only find one on my I-Phone. How do i find the other camera

by frank desalvo











Hi, I just bought the camera but once installed with the application it does not allow me to resume Live View since I need a firmware upgrade. I tried updating through the app but writes that she can not find the camera that is instead properly installed. I have read about the reviews that initially is a very common problem and that I need to contact your support for the resolution of the problem.

Package: eu.amaryllo.cerebro
App Version: v1.5.2.r10602
Android version: 6.0.1
Phone brand: samsung
Phone model: SM-G900F
Fw version: v1.1.5
Model: iBabiHD
AMID: iCMa0fb3y
Thank you

Greetings

Piero

2017-05-08 12:34:03****************************************
I contacted ( in Italian) your support twice by mail but il did not answer yet.

2017-05-09 09:29:36****************************************
I've already tried this solution, but on my camera the blue LED does not blink when get power, it remain blue without blinking. To let it blink, I have to reset it from the back. Anyway, I'll try once again and let you know. Thank you

2017-05-09 11:31:12****************************************
Thank you, I'll check

2017-05-09 11:49:01****************************************
Could you please tell me if the uncompressed files to insert into the sd card root are the following two?Icampro-v3.6.2.r7960.bin
checksum

2017-05-10 04:57:31****************************************
Probably I downloaded the wrong file, I'll check. Thanks

2017-05-12 12:18:59****************************************
So I followed the instruction:
I downloaded file https://www.dropbox.com/s/5a1lk086qxb7lc5/icamhd3716.zip?dl=0,
- I uncompressed the right files to root directory of a MicroSD card. (corrected formatted)
- I inserted the card to iCam HD (mine is the "baby" one).
- I plugged power cord of it.
- I waited till front blue led is blinking and it blinked
- I unplugged power cord.
- I took card out.
- I plugged power cord again but.....THE BLUE LED WILL NOT BLINK AFTER REBOOT.... Whats wrong?
I had to insert the card again? (doesn't change anyway)
The app still says that the firmware is to upgrade and that it can'find the camera..
Please help me




2017-05-20 19:33:19****************************************
Yes, the camera turns right/left after I plugged the power cord, as you say that means the firmware should be upgraded. But, as I said, the blue led doesn't blink. So, following your instruction, I reverted the device to factory default settings. Now the blue led blinked I could re-installed the camera. But after nothing changed.
Still the firmware seems to be not corrected. Looking for it on the App, it is actually this one: v1.1.5.
Still the camera can't be found by the App but the App recocnizes the card if it is inserted or not....

2017-05-27 10:22:48****************************************
I re-formatted the sd card (less than 32G) tryng VFAT format, before was FAT32 but nothing changed.
I also tryed with another card but was the same.
Can yuo tell me please if my actual camera firmware: v1.1.5. is the correct one? Otherwise which one should it be?

2017-06-02 08:36:36****************************************
I re-formatted the sd card (less than 32G) tryng VFAT format, before was FAT32 but nothing changed.
I also tryed with another card but was the same. 
Can you tell me please if my actual camera firmware: v1.1.5. is the correct one? Otherwise which one should it be?

by Piero























Help! An error occurred while accessing the server (100). I get that error when I try to use the app when I'm not on the same network as the camera. What is wrong?

2017-05-10 18:55:10****************************************
Yes, I am using an iPhone and yes, the settings are turned on to allow cellular data for the Amaryllo app. What do I do now? The app works on wifi only.

2017-05-11 20:08:24****************************************
1. Yes, I can access it via Safari, no problem
2. No, that does not work - I get same error
3. I installed the app on another iPhone and it only works when on wifi. It doesn't work on cellular 4G - I get the same error

2017-05-12 11:39:13****************************************
Yes, services and help works. I have emailed you the info you requested.

2017-05-16 17:21:57****************************************
General-Settings-About-Carrier says T-Mobile 28.3

2017-05-18 13:32:19****************************************
I contacted T-Mobile tech support and they told me that iOS10 doesn't support dual stack. They have no recommendation on how to make it work.

by John petrey




















This won't reset. It stays blue. I have tried to reset with the hole on the bottom and nothing.

2017-05-08 15:48:01****************************************
Like I said I power it up the blue light goes on. Then I insert a paper clip into the small hole and there is nothing. No beep nothing it does not restart. The blue light remains solid.

by Tom Rukavina








I am trying to use my iCam Pro FHD as a mp3 player. I have created the music folder and I have placed my mp3 files inside of this microSD folder. I select the audio file in my app but it doesn't sound...
I am trying to listen to music while Private mode is connected but it also impossible... Is this going to change?

Thank you in advance

2017-05-08 20:04:18****************************************
It sounds properly, I checked.

2017-05-09 09:22:00****************************************
It isnt muted. I only can Play while Prívate Mode is set but even doing this It doesnt sound

by Carmen











all of my devices... I have 7 or 8.. iSensors .. through iCamPro... they no longer can record on Google Drive. Please help. I am getting Error: disallowed_useragent ... The user-agent is not permitted to make an 0Auth authorization request to Google as it is classified as an embedded user-agent.... etc. It is really important that I get these cameras operational asap. I appreciate your attention to this. Thank-you

2017-05-09 05:44:28****************************************
Thank-you. I appreciate how quickly you were able to respond. It was essential that I got the cameras working. I only needed to do step 1). and haven't done 2). What happened? Was this related to the Google Docs issue that was in the news? Best wishes

by vicki woolf








How do i install on new phone. My old phone broke so i can not do the transfer method. I tried doing as fresh install, but camera will not stay still to scan QR code, and i can not get it to auto detect.

by Christopher Gomez





How many Atom AR2 can be installed in 1 home? Is there a maximum number you can install for it to work with the software?

Also, what is the max number of Atom AR2 that can be viewed at one time on the software? For ex, if I have 6 Atom AR2 cameras, can I create one Login and be able to access video/photos from all 6 cameras? Or do I have to create a separate account for each camera? In other words, if I purchase your cloud storage, can all 6 cameras feed into 1 cloud storage account?

by JOANNE LEE





No matter how I set the sensitivity on the camera, I still get alerts from my dogs (Dachshund and Chihuahua) moving around and the wind blowing the bush near the pool. Also, road noise from the street behind the house seems to be setting off the audio sensor. It wouldn't be so bad except that it happens, on the average, about once every minute or so (ex: 09:20:45, 09:20:47, 09:23:14, 09:24:22, 09:24:37, 09:25:30, 09:25:59, etc). I thought the sensor was not supposed to pick up something as small as a dog (and therefore the bushes moving in the wind). Is there anything I can do about this issue? The real problem is that with all the alerts, I'm pretty much ignoring them so I wouldn't know what an ACTUAL alert is!

2017-05-09 00:52:51****************************************
That might work for the audio alerts but what about the wind-blown bush and the dogs for the movement alerts? Any way to adjust the threshold?

by Troy Havard








Hola ¿ se puede cambiar la contraseña? y ¿ como?.

by Manuel





Hi
I have recently updated the amaryllo app to version 1.5.6 on my mobile phone. Before the update, i was able to keep the live viewing camera running in the background whilst using other apps on my phone or simply just switching the phone to standby mode. But now, the live viewing camera turns off unless i keep the app open the whole time. I bought the camera to be used as a baby monitor hence its very important that the live viewing camera is working whilst the phone is on standby mode during night hrs. I hope this makes sense.

by Jessica





I have 2 ATOM ARS and 4 ATOM AR3S, so I have some questions:
How do you mount the AR3S? The arm on the mounting plate doesn't line up with anything. Am I missing something?

by Eric Cancemi





camera footage leaves no memory?

by sergej tkacenko





Suddenly, It is having a hard time getting through on the wifi.
and so I push the reset button, and try install again.
but. I can not instal.
at that time push the instal button, heard anounce"starting wait protacting set up''
what do it mean?

by nobuko yamaguchi





Why he is not responsible for me?

2017-05-01 21:39:28****************************************
Your video, I watched and cannot find such a program as navas hot video, on android ?

2017-05-01 21:39:52****************************************
I am very disappointed in your cameras, it does not work via the Internet, it does not write on micro SD, skype not work. I want you to abstain from me ?

2017-05-02 18:05:23****************************************
camera footage leaves no memory ?

2017-05-03 09:41:34****************************************
I put the SD card into an empty all the time.

by sergej tkacenko











Dear Ladies and Gents,

is it possible to change the greetings by uploading some other mp3s? Or, when will you support German?

Best regards
Sven Hansen

by Sven Hansen





I am having issues where the camera is not moving fast enough to detect motion or is not quick enough to capture a picture? I have had multiple instances where the unit is on and have had people walk by it, but does not capture the person. It detects the noise and movement but takes a picture of empty space?

2017-05-05 15:01:05****************************************
No improvement. Please inform on next steps.

2017-05-08 13:48:45****************************************
Set up activity zone. Will report back. However, why does the app set the new activity zone as the home position? No option to remove that feature.

2017-05-17 10:20:21****************************************
Some improvement. However, when it does actually capture a face it is still blurry. No stabilization and clear capture?

by John

















Hi,
The camera was working fine last April 16 and now I can not view the camera from Amaryllo App anymore. The blue light in the camera is just blinking. I have tried re-inputting the wifi but it doesn't work. I tried resetting by pushing the button on the camera but it doesn't work either.
Thank you,
Michelle

by Michelle





Hi

I have two Amaryllo products icRa0bp0k ICAMPro FHD and icRa0co6p atom
Both the camera I kept in same room near the router, The atom is working fine while ICAMPro fhd is giving problem
When the ICAMPRO fhd camera is connected I try to see live I got message that Error " an error occurred while accessing the server (105)" some time I get the error that the device is offline. When I checked green lED is blinking but the camera is rotating , I dont understand one is working fine and other is giving the problem, can you please advice

Ramesh

2017-05-01 13:40:11****************************************
My complaint reference is 1826
Blue LED solid
Green LED solid but when I go for live view it shows Device is offline

by Ramesh





The app has been downloaded, the power is on. But the icam hd didn't rotate and the blue light didn't flashed. How should I do for that?

by Jay





The sound sensor is still very sensitive in low configuration. I would like to have the sound sensor activated to only detect alarm sound from a smoke sensor. Could that be possible?
What is the purpose of face detection?
Do not jump the alarm when you recognize the face?
Thank you.

by Javier Parra





I get an ERROR msg when attempting to add a browser for viewing from the app on my phone. I also tried to add a camera to live viewer per this web site and it states my Id or password are not correct

by emma





I am considering to purchase this product if it will support ONVIF. Is there any such plan?

2017-04-26 11:43:28****************************************
Thank you. Once available, do you plan to let ONVIF be an upgrade to current products?

by Søren Voigt








Hi
I bought several of your cams - 8 actually - some as gifts (I have pasted in the kickstarter details below). I have kept on outdoor camera - an isensor patio. It went off line a while and I cannot reset it by powering up or pressing the reset button. The blue power light comes on but no green light. When I turn it on the blue light comes on but it does not calibrate... Any ideas on what to do?
Thanks
Chris
Dear Sir,

Followings are the Campaign Information Summary of Shipping Number 8238 for your reference,

Shipping Address: 33 George Hibbert Rd
Shipping City: Madora Bay
Shipping State/Province: WA
Shipping Zip/Postal Code:: 6210
Shipping Country: Australia
Shipping Name: CHRISTOPHER WHITE
Telephone Country Code: +61
Telephone: 417956999
This is a sample with $10 value.
Remarks:



If you have any questions about this order, please email to shop.ai@amaryllo.eu.

Online store team
Amaryllo International B.V.


2017-04-25 11:41:55****************************************
Thanks for the reply,
I have left it on overnight and also since writing to you earlier today.... I'm afraid its just not resetting and not coming online...
Thanks again,
Chris

by Chris White








I would like to speak with the president or owner to learn more about the product line and possibly purchase quantities of product to sell to consumers thru our direct response television commercials. Thanks in advance

by ROBERT MILLER





App can connect to Google Drive account, because I can see and make folder changes, but new videos are not uploading. I have formatted the SD card, restarted the camera, upgraded to latest firmware. What other troubleshooting can I do to get new videos to upload? Recording is set to "Yes" and I get Snapshot alerts on my phone, but after an hour, video tests have not uploaded to Google Drive.

by Quinn





Dear Support team, i have a couple of problems.
1 my recordings have stopped uploading, it says my subscribtion is inactive. how can i fix that.
2 i now have a silver plan, can you chanche this in a free basic plan?
3 after upgrading the firmware the camera gave a false movement or sound almost every 5 minutes. because of this i reinstalled version 3.6.2 and it works fine now. is it possible that these problems are connected with each other?

by Roland








Hi,
Recently when I was away from my residence I kept above camera on and was working properly. After few day when I went to app I saw that the camera went offline, after returning from trip the camera was dead, so I change the place of camera it was working but couldn't see live view (error 105) so I reset the camerato factory default t, there was beep, first blue light was blinking then solid blue light, green light is blinking.
I tried to install it through first by QR code, I was showing the QR code for long time but no response
Then I tried direct wifi installation , that also not working
In my router WPS button so I am unable to that method

Now can you please advise me how to reinstall it or there is something wrong with unit.though the camera is moving
Please help.

Regards

ramesh

2017-04-24 18:18:57****************************************
Hi my complaint reference no is 1817

I did the same thing as said in email, but I am getting the voice message that unable to connect to the network. Though the camera unit was kept next to router itself and password was entered correctly even QR method it beeped but no connection. Please advice

2017-04-25 11:43:07****************************************
Hi, my complaint reference is 1817

No I have got 2.4 ghz router

2017-04-28 12:49:12****************************************
Hi, my complaint reference is 1817

I try to install once again and it went through but I a m getting the error while having live view
"An error occurred while accessing the server (105)" and I was near the router . Pls advice

Regards

ramesh

2017-04-28 14:24:24****************************************
Hi my complaint reference no is 1817

Yellow led is blinking, while in the same room other amaryllo atom is also workin perfect

2017-05-02 11:56:48****************************************
My previous complain reference is 1817
Yes, the YELLOW LED IS SOLID , CAMERA IS GIVING MOTION (ROTATION) SOME TIME I AM GETTING ALERTS THAT AUDIO IS DETECTED BUT WHEN I GO TO APP TO SEE LIVE VIEW, IT GIVE THE MESSAGE THAT THE DEVICE IS OFFLINE, IN THE SAME ROOM I HAVE GOT ATOM THAT IS WORKING FINE. RAMESH

2017-05-03 17:53:29****************************************
Hi removed the SD card also, some time it works , some time it give the message that the server is not reachable(105)
While the camera is rotating,i dont know what is the problem

2017-05-03 18:40:38****************************************
HI previous complain is 1817

Without doing anything to unit it has reset on its own the welcome message appeared, this is wiered

by Ramesh




















I would like to discontinue my silver subscription and just have the basic version.

by donnie mcmickle





Hi, I am unable to connect or reset my new atom ar3. Please assist

2017-04-24 04:19:15****************************************
I have completed the above but the unit does not beep or reset ay step 3&4. Please advice of further steps

2017-04-24 06:37:47****************************************
The unit does turn left and right on power up. I have pressed the reset button for 20 seconds as hard as I could, without breaking it or my finger, still no luck...
AMID
iCRb0bm9a
08EA40208E72

2017-04-24 07:17:53****************************************
No power supply was provided as it screws into a light bulb...

by Scott














Can I only buy a E27 socket (with LED light) to replace the old one?

2017-04-27 09:32:39****************************************
No response?


by Ho





How can I reduce the frequency of false motion alerts due to wind/noise?

2017-04-24 15:24:01****************************************
Enhanced mode was disabled and the firmware is the latest

by Anthony Federico








1. Why do you NOT have a phone number or email for your customers to reach you directly? Why do you have the worst customer service of any company I've every worked with in high tech? You are exasperating!
2 I've spent over $1200 with your company buying products which I registered on your site. Now I try to log in and can't. then I get the message that you do NOT have me in your system. SO YOU'VE BLOWN ME OUT OF YOUR SYSTEM WHERE I HAD MY AMID NUMBERS OF EVERY UNIT REGISTERED! does it not occur to you that when we need help, we may NOT be at home where our cameras are??? Is that too logical for you?
3. I'm in Mexico so the AMID number I just gave you is NOT THE PROBLEM! The problem IS AT HOME IN SEATTLE! but since you've blown me out of your system, I don't have those numbers available.
4. FINALLY, THE PROBLEM IS THAT I'M TRYING TO ACCESS MY HOME CAMERAS: i'm getting the message that the device has been reset or reinstalled. SO WHAT!! Why won't it show on my iPhone? It showed at home when I had to reinstall the units. It does show on my iPad, but not my iPhone. WHEN YOU GIVE US AN ERROR MESSAGE, IT MIGHT HELP TO TELL US WHAT TO DO ABOUT THAT! But of course you have nothing in your help system to tell me what to do. SORRY! CAN'T GIVE YOU THE AMID OF THOSE UNITS SINCE YOU'VE BLOWN ME OUT OF YOUR SYSTEM!

WHAT DO YOU SUGGEST I DO TO ACCESS MY UNITS ON MY IPHONE SOFTWARE GIVEN THAT COMPLETELY INANE, UNHELPFUL ERROR MESSAGE?

2017-04-24 22:43:17****************************************
I'm going to suggest this to you this again. Your products are fabulous, innovative and perfectly designed. Your help system and support is exasperating and difficult.

In fact what I finally discovered after spending a long and difficult time dealing with it is that the control of the cameras that had been reinstalled needed to be shared with my iPhone. By going to the QR code for that camera, then adding a previously installed camera and scanning the QR code, I then also have control of it with my iPhone.

by Mardig Sheridan





Nothing happen ,the blue light remain on , not rotation , no blinking light?

2017-04-21 03:55:14****************************************
Thanks for you response, I do ,but nothing change.
The blue light remain .not rotation ,any suggestions?


2017-04-21 12:50:37****************************************
Yes I do, I hear a beep and unplug the unit ,take out SIM card ,
Power up ,the blue light are on ,and nothing more.same same..
Thanks

2017-04-21 22:28:54****************************************
Yes I do, I hear a beep and unplug the unit ,take out SIM card ,
Power up ,the blue light are on ,and nothing more.same same..
Thanks

2017-04-22 20:59:09****************************************
yes I hear the beep and a minute later the green and blue light are flashing ,
Im disconnect the power, take out the sim card , reconnected power and blue are on and remain on , no rotation , not sound ,

by Enrique











My camera is overly sensitive. Motion sensing follows every bug (Reg size flying insects) and Sound sensor picks up every car that drives by (60 feet or more from camera to street). Both settings are turned to lowest. What can be done about this?

2017-04-22 00:39:39****************************************
I have v 4.1.6 and it says im on the latest version for model AR3
Also as i stated my settings are already on the lowest. Enhance distance is off....Audio detection is on low.

Please advise. This has to be affecting several customers. Atleast one other post ive seen has stated they have same problem. If a Gnat flys past the camera it follows it. If the Gnat lands it sits and watches it and ignores the front gate.
There has to be a way to either determine size, or heat signature.

by Christopher Gomez








i installed the application on my i phone it was working good but since 1 month it give me camera offline from my i phone and if i tested in android it's working fine
please advise ASAP

by MOHAMED





I want to use the Amaryllo Live function(Browser Viewing), but I can find my passcode. kindly help ,where I can find the passcod...?

by Jessy Chu





There Gentleman's , I brought this unit last year , , recently the unit stop working , the blue light remain all the time (there is not flashing ,not reboot ,I resset the unit different times and not look,
What can I do ?
Thanks


by Enrique Prochnicki





I am monitoring my camera through firefox and on the bottom right portion of the screen there is a TV. When I hover over it it says public and private is grayed out. Does that mean my camera can be seen by the general public?

by Rick





I bought 4 atoms vote a your kickstarter campaign and I've been using Amaryllo since the very first kickstarter for isensor and icam. One on the four atoms I have been havig issues with and now it's evident that something is wrong. Initially it would constantly drop our of WiFi. It didnt matter where I placed in in my house (even though the others were fine). A few weeks ago it stopped connecting. I've deleted the old connection on the app, followed the instructions for resetting and the atom doesn't beep. The solid blue light goes from being solid to turning off. Help please.

2017-04-19 11:03:20****************************************
No it doesn't turn left and right. I have already tried to follow these instructions. I have successfully reset the cameras in the past.

2017-04-19 11:11:20****************************************
When I power it up the camera doesnt calibrate. The camera stays in the same position and then the blue light stays solid. I flashes off and back on again every 17 or so seconds. When I try to press the reset button for 5 seconds or hear the beep... there is no beep and the blue light turns off. Nothing else happens.

2017-04-19 11:35:28****************************************
No problem. Where do I send it to? Can you supply a email address and I'll upload it via my wetranfer account

2017-04-19 13:14:56****************************************
I'm currently uploading you the video.
I was able to get the camera to calibrate after this video. I was also able to get it to connect to the wifi after about 10 attempts and each time was exactly the same (connecting to the same wifi as my other cameras). No that the camera is connected I constantly get a 105 error. I had to restart the camera and the iPhone. After the reset I was able to update the firmware and software. Now that is updated it the atom stays offline. This camera is being a totall nightmare and is so buggy.

2017-05-02 10:30:08****************************************
The camera is still not working since my last correspondence. I think there is something truly wrong. Im going to upload you some videos that I did last week. Ill send it to your support.ai email address.

2017-05-03 02:59:50****************************************
I tried it without a SD card. I tried it with a sd card from another atom camera and still I have the same issues. I have followed all the instructions and nothing has worked with this camera. I own 8 Amaryllo cameras and this is the only one I have issues with. It was always a problem since I bought it. It would always drop off the wifi and now it has progressively become worse with different issues. Here is the link to the video files I recorded.

https://we.tl/ntf2aY2QxW


2017-05-03 03:21:27****************************************
Thank you so much!


by Steven

















I would like to cancel my cloud subscription please.

by Aaron





Do you have a windows store app developed yet? Otherwise, how do I view/control my new AR3 via web browser?

by Troy Havard





I had bought the ICAM PRO FHD, I would like to connect the camera with3 to 4 smartphone by app.

What is the procedure I should do

by Ng





How do I cancel my account?

by Gregory Panos





How to access Amaryllo cloud to see the record during the camera offline?
If cannot access, please cancel my subscription.
If can access, please advise and downgrade my subscription to silver.

by Pornthep Kittisarnwuthivet











Hi!

I'd like access to the API to be able to toggle the private mode.
Regards,
Martin

2017-05-15 06:31:55****************************************
Ping!

2017-05-15 08:18:28****************************************
That's very dissatisfying, from what I've read the API should be available by now.

Martin

by Martin





I need to cancel my monthly subscription of $9.99 as of this date. just go back to the basic plan.

by Ted Petersen





Dear gentleman's , for not reason the unit stop working , the blue light remain on all the times, don't turn went power up/down . I will tried to reset the unit and nothing happens , What can I do ?
Thanks

by Enrique Prochnicki





I connected and upgraded the firmware - only to get a bunch of issues. The issues are, "Failed to Connect to Device".

I've uninstalled, reinstalled the app. The iPhone app isn't great. So I'm using the Android app - seems a bit better. I've reset the unit repeatedly. Tried connecting to my wifi using the QR Code, WPS button, etc. Can't seem to get it to work.

Any ideas appreciated.

2017-04-13 15:49:29****************************************
With the card in or out - Same issue.

Right now - the blue light is blinking (no green at the moment). Oh, there's no card installed at the moment.

by Jeff Flowers











I failed to install the app. There is any other way

2017-04-15 08:08:52****************************************
Yes, I install it on my friend device, now I can not uninstall it from his device I install again in my device.
I think there was problem with the version of my system

2017-04-17 09:08:11****************************************
Yes, everything is ok know, thank you!

by Yousuf








I have numerous Amaryllo Cameras, how do I cancel my subscription???

As you have no way on your site or app to do so, which I feel is very tactical.

by Graham Russell





I can not connect to the camera. Help?

2017-04-11 18:24:52****************************************
ACC1308A1GR How to make upgrade to the latest firmware ?


2017-04-23 12:07:15****************************************
I am very disappointed in your cameras, it does not work via the Internet, it does not write on micro SD, skype not work. I want you to abstain from me ?

2017-04-23 12:32:35****************************************
Your video, I watched and cannot find such a program as navas hot video, on android ?

2017-05-01 21:32:50****************************************
Why he is not responsible for me ?

by sergej tkacenko








Can you change my subscription to silver and refund me the difference please. I forgot it was renewal time. Don Scott

by Don Scott





Hi !
My back sensores, apparently don't work, since last firmware actualization . just the front sensor !
My camera don't rotate if i move from back !
How can i fix this ?
PS: sorry my english



by Paulo Soares





Hello, I tried to setup my SMB/CIFS server but i can't see where i can set the adress in the app (firmware 4.16 app version: 1.5.6.7638)
Can you help me with this?
With kind regards,
Hans

2017-04-10 16:13:01****************************************
Sorry, but in my app i can't put any adress to it. I think the video use another app.
There is no line for adress input in my app.

by Hans








Can the storage within the unit be upgraded by inserting a microSD card with more memory? Also, how does one secure the camera to prevent it from being stolen? My outdoor lights can be easily accessed.

by Eric Cancemi





After upgrading to firmware 4.1.6, I'm getting lots of false alarms - when I view the video feed, it shows random full-screen artefacts where whole blocks of the screen turn a blue or greenish hue and the camera then detects that as motion. How do I roll back to the previous firmware?

2017-04-19 11:39:04****************************************
I've just tried the 4.2.1 firmware and when looking at the live view, the whole image still randomly flashes blue/green, which the camera detects as motion and then moves to try to follow. Perhaps you can check what changed between 4.1.6 and the previous firmware (4.1.5?) in terms of image capture?

2017-04-24 11:58:16****************************************
Seems to have stabilised over the last few days. Will update again about the flashing colours on the image but it doesn't seem to trigger the motion detection now. Thanks.

by Wei San








I want to have a meeting with my laptop and iCamHD.
But I don't know how to work with laptops.


by ChangHee





I bought this camera #ACC1308A1WHUSR, but after I install it to my father's cell phone, I can't install it to my brother's cell phone.
Can You tell me what should I do?


by Liang Chin





impossible to connect with your live
where is the passport what is the loggin ?
i can use by my phone but i want use only with windows 10
how to do ,do you hzve some manuelle clear please ?
3 hour i try impossible
very not easy
and no sofware for watch video ? only your website ?
thank you if you can help me coz i dont know what this to do this it now


by searhill





Can I connect the camera to more than 1 device? My phone connected I phone) but two other phones are failing. Trying to connect with q codes.

by David





Dear Support Team, i cannot access anymore the live streaming of the device. I get error message when press play. I could access the settings but no live video. First I unplugged the device then iI plugged in again. The device had no machine rotating, only blu light went on. Still no live video. Then i followed your video to reset the device. No success, no beep and no reset. Still only blue light and no rotating, no live video. Please help, I have 3 other devices like this ine.
Thanks in advance for your help.
Best regards,
Marco

2017-04-07 11:28:59****************************************
Ok, I will do as described. Let you know. But still have one question. The iCamPro Deluxe have already a microSD in. Can I use that MicroSD for that procedure? If yes, after I have done as you told me, shall I leave the iCamPro without MicroSD card? Thanks in advance, regards Marco

2017-04-12 19:31:26****************************************
Hi, just did as you described. The iCam works again. I could also add a new WiFi in order to test it inside another Network. It works. Thanks

by Marco








Hello

I have seen a debit of 97.77€ on my bank account with Amaryllo Hsin Chu as the beneficiary. What is this ?
I'm working for Somfy in France, we bought this product for evaluation as we thought we could be a reseller within our channels, but I'm not using it. Please stop any subscription and refund the 97.77€. I never agreed to an on-going payment for this camera.

Thanks in advance,

S.PERRIN

by PERRIN





icam 360 blue led is on at startup and stays on no calibration movement blueled does not blink tried reset button 5 seconds no bleep this is a new out of the box camera

by kurt





Please cancel my Gold subscription. I don't use the product anymore.

Thanks in advance,

Jurgen Leckie

by Jurgen Leckie





I am trying to connect my ATOM to an application on my Macbook Pro. The program is asking for the source address for the camera. I can find it's IP address but it will not connect and I can't find any reference to the ATOM connecting to anything but a mobile device via the Amaryllo app. Can I connect the ATOM to my Macbook and if so what is the source address I need to use to find it?

2017-04-06 13:02:48****************************************
Thanks!

I would like to use the camera with a completely different application unrelated to Amaryllo. I would like to find the source URL for my camera. Is this something that I can do with the Atom? Again, I want to use it with an entirely separate application on my MacBook Pro. It is calling for the source of my IP camera.

by Chad Beauchamp








How to re-format patio internal memory?
I can't find the button in the recording section of app,and patio also can't update the firmware.

by Chao





According to Product description on Amazon.co.jp, it is possible to set Intruder LED Light Alerts on. But I could not find how to set it at iOS Menu. Could you explain how to set?

Please find below its description (Sorry. It is written in Japanese)

https://www.amazon.co.jp/%E3%81%8B%E3%82%93%E3%81%9F%E3%82%93%E3%82%A4%E3%83%B3%E3%82%BF%E3%83%BC%E3%83%8D%E3%83%83%E3%83%88%E6%8E%A5%E7%B6%9A-iSensor-HD-Patio-%E3%80%90%E5%B1%8B%E5%A4%96%E3%80%81iPhone%E3%83%BBiPad%E3%83%BBAndroid%E3%80%81%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E5%AF%BE%E5%BF%9C%E3%80%91/dp/B01CZSJEX8/ref=aag_m_pw_dp?_encoding=UTF8&m=A21XI6LMMU849H

動き検知でアプリで通知、威嚇用LEDライト点灯も可能
 検知時はスマホロック画面などに通知可能。アプリを起動し検知時の写真を確認できます。
 ※専用アプリをインストールしたスマホまたはタブレットのみ通知できます。複数台のスマホやタブレットでもご利用になれますが、複数端末で同時にリアルタイム映像を見ることはできません。メールでの通知機能はありません。


by Kiyoshi Sugaya





I have been using the camera frequently and suddenly one day I can't view it on my iPhone app, I have tried with resetting the camera, QR, WPS, Deleting the app and installing it again, nothing works.

2017-04-06 12:10:58****************************************
The blue led flashed and the camera rotate back and forth and the camera starts talking. I have tried to connect both with regular wifi and wps, when doing WPS the camera says it is connected but when logging of my own wifi and using cellular there is an error 100

2017-04-07 02:44:10****************************************
My router doesn't have a firewall, it is Apple.
But yes, the live view isn't working. It works when I'm connected to my router but not when using cellular data

2017-04-07 12:30:40****************************************
What and how do I check that?
IT was working fine two weeks ago and suddenly out of the blue it stopped working, no changes, no updates, simply just doesn't work.

2017-04-07 12:44:16****************************************
Yes, I just did that now
it says connected to the internet, but the little green dot net to the ID doesn't come on and it gives me error 100

2017-04-07 12:52:18****************************************
I get the notifications on the app, but it doesn't go live.

2017-04-07 12:54:53****************************************
Apple Airport Extreme does not have a firewall

2017-04-07 13:00:59****************************************
I don't have another router.
I can connect to the wifi no problem when I'm connected with my phone to the same network it comes up on the phone but when going to cellular data there is no connection and I get error 100

2017-04-19 11:49:30****************************************
Hi, the cellular data is on, I get notifications on the app but when I click to watch the camera it says error 100

2017-04-20 11:16:48****************************************
I can't access anything on the app, but I can see the notifications getting to usher through as it says 99 on the button.
No android Phone tried as I don't own one.
When I'm connected to the same wifi as the camera I can access it.


2017-04-21 12:35:47****************************************
Got is ON under cellular data

2017-04-25 11:35:38****************************************
I have tried with both t mobile and also att it is the same thing. Both phones are up to date

2017-05-27 16:13:47****************************************
Now I tried buying a new router, one from Netgear and also a new from Apple, both comes up with the same Error 100, I think your camera is defect. it only connects when my phone is connected to the same wifi

2017-05-31 14:55:03****************************************
I have done everything you asked me to do but the camera is still not owrking, we have tried on ATT, T-Monile, Verizon and it is all the same.
There is clearly a flaw on the product since my friend that bought the same camera is facing the same issues.
I requested to return the merchandise to the seller and copied this whole correspondance to the email.



by Morten Larsen









































Functions shown in the video http://www.amaryllo.eu/n40822a1videos/?v=ylpBpTB1PyA are not available in my Firefox Live View.

by Wong Ling Tseng





Hello,
I got 2 questions.

1. Can't use skype to view/talk via iCAM HD.
2. Is there any website I need to enter AMID to ensure the product warranty?
Thank you!

2017-04-08 13:43:17****************************************
i bought the device via internet. Does the warranty only come with direct purchase from the company? Kindly confirm tks.

by Karen





Hi ,
I am initial backer of ATOM AR3, at end of Feb . Kickstater had sent update that shipping will start within one week. Can you please tell me when I will be getting my camera. Thanks.Regards Ramesh

by Ramesh





When will my order ship please?


by Linda Nys





I have two icampro hds. I recently tried to use them, but the green light keeps flashing upon installation. So I reset the app and cameras, disabled 5GHz on wifi router, and went through setup again using auto detection. I get the beep sound and successful music, but the green light is still always flashing and never goes solid. When I try to access the camera's or settings through the app, I always get a message saying 'Device is offline'. How do I fix this?

2017-03-30 10:25:37****************************************
Hi.
I have already done all that, including disabling firewall. If the green light is flashing, does that mean my phone can't connect with the camera or the camera can't connect with your servers? It still doesn't make sense, because I get a successful registration of the cameras including the chime music and app telling me it was successful, but then I can't access the camera's from the app.
Do you have any other advice? Cause at the moment I have two useless camera.
Thanks, John.

by John Rohozynsky





Dear friends, the Cam doesn't work anymore. :((
What can I do? Is the cam covered by warranty?
Thank you!
Claudio

2017-03-30 17:48:28****************************************
No blue led, no green led, no rotation of the device when I plug power adapter :(

2017-04-18 13:45:30****************************************
I tried with another one similar power adapter I bought from you (I've two Cams...).
Nothing to do... It doesn't work anymore...


by Claudio Premarini














I had my camera working in the past, but for some reason I cannot get it to work now. I have both the blue power light and the blinking WIFI lights working. I have gone through the setup between my IOS device using the QR code several times and all I get is the message "Error - Device Is Offline". What is the problem?


by Phillip Petit





Hello!
please help me to install camera. The blue light is solid and I can't reload it with the button below.
How can I turn it to set up mode?
Thank you
Anton


2017-04-08 08:32:46****************************************
It works! Thank you

by Anton





Hi, my camera didn't apply the time change this week-end. How can I configure the time manually ?

by Nicolas VERLYCK





Why can't my Iphone download Amaryllo iCam HD app from Taiwan?

by Nick





I never can see the camera. It always tells me "The camera not rilevato" (not found, please check).
I followed firmware upgrade instructions.
It recognizes android QR Codes and looks like autocalibrating (when needed). I can dee used/free SD memory space on the app.

2017-03-28 23:26:58****************************************
I did it already.
I'll try again, maybe I got something wrong.
Thank your for the answer: I'll let you know.

2017-03-31 17:20:40****************************************
I followed all the procedure once more.
The blue led never blinks.
And the app still asks me to update the firmware.
Please help

2017-04-02 12:36:47****************************************
It now works, thanks!
It always gives me an error message stating that android.googlequickseachbox:interactor does not work. I qould like to have recordings
I also have set up a PC connection, but it never loads images (it buffers until 40%)
Where can I buy a new AC adapter?

by SORGE








i just have question i just both this camera and. i have same camera how can installl the 2 camera but i am been try to put the app it will register the one but the other is not there got deleted

by corwin dela cruz





Hi.
Is there a way to alter when the camera takes a photo, earlier or later. Regards

by Andrew Mackay





Is it possible to mount the Atom AR3s on a vertical surface (i.e. a wall)? Al images show it hanging from a horizontal surface.

by Mike Wort





Iphone app no longer shows as installed and I can't administer. I know the camera is ok, as I can view it on ipad, but I can't administer any longer please advise.

by George





Hello,

Upload to my Google drive does not work anymore from my iSensor HD Patio (iSSa0as4z).
Can you take a look at my settings if something's wrong? Or what I have to do to make this work again?

Best Regards,


2017-03-22 17:31:29****************************************
I've done that today. But still no new folder is made on my google drive.. Latest file is from Januari 18th 2017..
What to do now?

2017-03-22 18:56:35****************************************
A new folder has been made (March 23th). Solved!

by Gaster





I chose to upgrade my device today when prompted onscreen.
My iCamPRO FHD is now "Offline" with a solid Blue light.
I tried to revert it back to Factory settings by pressing the Reset button, but nothing happens.
When I power on my iCamPRO FHD it does not rotate or calibrate.

What do I do now?

2017-03-25 05:24:07****************************************
I downloaded the file, uncompressed it to the root directory of my MicroSD card and plugged the power cord in and only the Blue light appeared.
Left the iCamPRO FHD powered on for more than 2 minutes, but the front blue led and green led did not blink.
I unplugged the power cord, took the card out and plugged the power cord in again.
Nothing changed. No sound. No rotation. No calibration. Just solid Blue light.

2017-03-28 13:22:46****************************************
What can I do now?

by Curley








After the last software update cameras recorded false alarms constantly every 5 to 10 minutes (Falses Audio and Movement Alarms ) I have two cameras and booth working bad after the update software

2017-03-22 15:20:07****************************************
Yes. 4.1.6 never before I has any false alarm..... tonight I has 56 falses alarm ....


2017-03-25 15:20:16****************************************
I have firmware version 4.1.6 in bout cameras.
My cameras still give false alarms throughout the day, more than 40 false alarms each day and each Camera
I've updated the Amaryllo App to version 1.5.6
You remember before last firmware version all working perfect.
I don't know what I need to do. But I'm think to switch off bough of cameras

2017-03-25 15:28:49****************************************
I mean Both of cameras.... sorry

by Manuel Vicente





Question category not covered by your drop down list!
1. I wish to purchase 2 more units to add to 2 I already own. If I subscribe to one of the Amaryllo service plans will it cover all 4 devices or does each need its own plan?
2. The Koova spec quotes 8GB of built in memory. The order page only states Free 4GB memory. Which is correct?
Thank you
Mike Wort

by Mike Wort





We have multiple cameras from Amaryllo. iCamPRO, Koova, Atom. This latest firmware update has caused all of them to generate tons of false alerts. Please fix it. None of them have "enhance distance" enabled. The number and frequency of false alerts is such that my husband is either going to turn off the alert feature or uninstall the app from his phone. I understand his feelings but turning them off makes them useless.

by Susan Tipton





My Amaryllo account says it is inactive in the camera configuration but my account payment is up to date...

2017-03-23 10:25:00****************************************
It is okay now. I'm not sure what was done to fix it.

by Charles Wallace





Video will not record to either Amaryllo Cloud (which I just signed up for) or Google Drive and all setting s are correct. I tried both continuous and event mode for both??? Status remains at Stopped regardless of option I choose???

2017-03-22 18:57:57****************************************
Thanks for not responding I appreciate it. Great Support!

2017-03-23 13:22:37****************************************
Did that already and didn't change anything

2017-03-28 17:55:01****************************************
I sent QR code for iSSa0bu6W tp support.ai@amaryllo.eu. Please check to see why recording still wont function???

by Chad Goetz








And i Sensor has no nightview, right?

2017-03-30 10:53:04****************************************
Sorry, my technical know-how is not very good. My question was for your camera patio. It should be with night view.
But my question is because the motion sense! How near or far must a person be to make the camera feel that move?
It is really the last question about it!
Sorry for so much asking and thank you for helping!

Kindly regards

N. Bentenrieder

by Bentenrieder








Solid blue light. Will not flash

2017-03-27 01:16:18****************************************
What information are you looking for? The unit powers up and the blue light never flashes. Therefore, I cannot get further in the process.

It would help to talk to a technician.

Thank you

2017-03-27 18:44:28****************************************
The device does not beep while depressing reset button according the reset instructions. Now what do we do? Please respond.

2017-04-02 15:04:08****************************************
I followed the steps below and the blue LED nor the green LED never started blinking.

Please follow below steps to upgrade firmware from MicroSD card.
- Download file https://www.dropbox.com/s/m777ueyy3r65sbx/icampro_416.zip?dl=0
- Uncompress it to root directory of a MicroSD card.
- Insert the card to iCamPro FHD.
- Plug power cord of it.
- Wait till front blue led and green led are blinking. (About 2 minutes) **************
- Unplug power cord.
- Take card out.
- Plug power cord again.

What is the next step? The iCamPro FHD is still NOT working.
Please advise.


2017-04-02 15:47:31****************************************
I retried the download and the camera is now working. Thank you for your patience. I appreciate your help.

by David shellenberger








Greetings, is this a camera I can mount outdoors? Thank you, Niels

by Niels Mueller





Hi, I've asked here a question about API access more than a year ago. You said you would work on it but so far no news. I'd lile to have the camera accessed and controled by a home automation system. I would also like to be able to get a live mpeg stream sent to the automation system like most of the cameras allow.

thank you for your feedback.

Jo

2017-05-31 13:39:34****************************************
Hello, still no answer to my question/request for info that I submitted a couple of months ago ... This is a shame.

2017-06-07 08:22:10****************************************
Thank you for your answer.

I'll be then looking for another product that has real integration capabilities... That's a shame in the IoT era that you so not provide this... Anyway...

by Jo








When i try to scanner the code it say: wrong code

by Helena





Hi, my Patio camera stopped working with solid blue light. Have tried resetting and nothing works.

Opened up the camera and tested 32GB card which seems to have failed. Please provide link for Patio firmware so I can solve this. Also, which format is the card supposed to be formatted with?

Thank-you.

2017-03-27 21:34:11****************************************
Supplied MicroSD card died, cannot be re-formatted. Camera is in perfect working order. Please provide Patio 32GB filesystem and instructions and I will replace SDcard. Thank-you.

by Sean





when I set it to record, it says no Micro SD card in my settings, did it come with the camera or is that something I need to purchase separately?

2017-03-15 20:06:32****************************************
Where do I get the Micro sd card for my icam hd 360 camera?

2017-03-16 14:56:47****************************************
Where can I buy this card:
Support microSD (for Class 6 or above) up to 32GB

by Michele





Please cancel immediately my subscription. I never asked for it.

by Francois pilloud





Dear Amaryllo,
We bought this iCamera to keep a eye on our puppy when we are not home.
How can we share this camera my husband and I?
We would like to setup this camero on 2 différents IPhone but we don't know who to do it.
Thanks in advance for your guidance.
Best regards,
Vanessa

by Camos





Where do I find my passcode? or how do I create it, as I would like to add my camera on Firefox, in order to view my flat from a PC

by ATGER





I have issue on connecting to my CAM, With the following error code "An Error occurred while accessing the server (107) "

Would you please check it for me

thanks
steven

2017-03-14 07:58:01****************************************
I try the suggestion but it does not work, it is related to my subscription plan changed on today

2017-03-15 07:48:47****************************************
Any idea about my issue ?


2017-03-15 10:51:26****************************************
Hi Support,

It is not working still showing error (107)

Thanks

Steven

2017-03-16 04:10:23****************************************
Hello team,

Any updates, it has been 3 days ! But still not able to fix it

Thanks
Steven

2017-03-16 14:32:19****************************************
Hi support,

This is my second time I met that issue. On last year your team said that this cam is from kickstarter. I have to subscribe a full year gold subscription. Once I subscribed the golden plan the cam back to normal.

On last week I have request your team to change my subscription to silver plan. Then the live view stop working .

Would you pls check with the team before I share the admins right to u guy.

Thanks
Steven


2017-03-18 23:39:49****************************************
Hello , any updates from your team ?


2017-03-20 09:27:22****************************************
Pls refer my previous ticket logged on last year

http://www.amaryllo.eu/n50120support/?id=993&from=communities

2017-03-21 13:32:39****************************************
Any updates ?

by steven














I just updated the firmware and now I cannot get the notification neither instants... Please help!

2017-03-16 19:14:11****************************************
This was fixed but new problems came out.: no sound for notifications and the instants alert configuration time
Can I get back to the firmware that worked?
Thanks

by Ivonne





最近更新Firmware 後
如果一直有人在鏡頭前觸發移動偵測啟動的同時會無法開啟即時觀看 會停在載入中 ...60%
重覆退出即時觀看再啟動即時觀看此狀態 則移動測的功能就失效了,一定要關電源重啟才會恢復




by Sam





Hello, have been using this camera for quite a while jow, was an initial backer of the project. I was wondering if there's an option to include this camera in my video surveillance system with other cameras. Therefor I would need HTTP/HTTPS access and thus require user id and password of the camera. Also I was wondering if you have plans to expose this camera so it can be integrated with home automation protocols. For example, it would be very interesting to have motion detection trigger the IFTTT App .... Thanks for your feedback. Tony

by Tony Knors





I am trying to integrate this camera into my Insteon network. I need the camera username, password and the port number. Thank you

by Shawn Campbell





After the update tot firmware 4.1.3 all of mine Camaras doesn't register any notifications. Please help!

Greetings,

Mike


by Mike





The unit went off-line- probablly under a firmware upgrade.
The unit simply seemed unresponding - and I pressed the reset button to get back on-line.
I got the Wifi up and running - and could connect via the Android device.
BUT it does still not get on-line - maybe due to it is still firmware 3.1.1 and "believes" that it is the recent firmware :-/
Well, anyhow, the problem is that it will not go on-line - besides the configuration that (most of the time) still can connect...
Please advice on how to proceed?

TIA,
..Anders

2017-03-12 17:47:06****************************************
Maybe you did it , I'm that car I appreciate it.
Otherwise it got out of the misinterpretation of being up-to-date and requested an update.
So it is back in order.
..Anders

by Anders Kjærsgaard





What happens when the google drive storage limit is reached? Does the software begin to overwrite the oldest recordings?

Thank you for answering this

Regards
Robert

by Robert Coelen





Hi there,
I have a problem with both the motion sensor and audio sensor on my iSensor HD camera. It does not pick up anything after I return from Live View, so neither sound nor motion. Everything seems to be working fine after I start / reboot the camera, but this of course should not be. This also beats the purpose of me having my camera, the most important feature is motion and audio detection. I can now simply dance in front of the camera, flip the bird, shout and scream but nothing will happen. There are no alerts and/or recorded videos either. Can you support me into fixing this.

Looking forward to a swift response.

Kind regards,
Tammo van Eijden

2017-03-11 09:38:25****************************************
I also did a hard reset now. After I watch the live stream, every detection (motion and sound) stops working.

2017-03-11 10:48:33****************************************
I now have a similar problem with my icamPRO FHD (ever since I installed the new iSense HD). I can see the camera is following my movement, but no notifications when there is movement or sound.
Therefore it looks more like a software / app problem than a hardware problem.

2017-03-11 18:17:39****************************************
Now it seems that the alerts are working for the icamPRO FHD again, but not for the iSense HD :-(

2017-03-11 18:22:42****************************************
And in addition to what I already mentioned in my initial post, after I have watched the camera everything stops working meaning no response from the camera on detection of sound and movement. Also the light will not come on when it is dark while it did before. So everything seems extremely arbitrary...

2017-03-13 14:29:58****************************************
I understand that the alerts are not triggered in live view. The problem is that I receive alerts ( when not in live view) when I do a cold reboot of the camera (plug out and then in). So I receive alerts on my phone and iPad when a noise or movement is detected. What I do then, is I go into Live view and watch the cam for a few seconds. Then I leave Live view. From that point on, the alerts are broken and not working anymore. The only way that I get it to work again is by rebooting the camera.

by Tammo van Eijden





please cancell
Free 30-day unlimited FHD cloud storage trial upgrade

by CARMEN WONG








Hello, I realise my camera colour runs recently, all the recordings turn very reddish. Is there a way to get the colour issue fixed? Thanks.

2017-03-08 02:08:21****************************************
Thanks I dropped an email to you guys!

by Marc





Unit will not work-no video

by david shellenberger





My ISensor HD continually drops wifi connection. Daily basically. Fix is to unplug and then it connects on restart. I have an ICamPro HD that has no issues. What could be the issue. Wifi is great for about 30 devices.

2017-03-07 21:13:11****************************************
I tried this yesterday. Today offline again.

2017-03-14 00:09:28****************************************
Anymore suggestions?

by Michael Ryan








Camera not responding stuck in blue light, I did reset 4 times and not even flashes I did disconnect and repeat the same and still not working , need help please.


2017-03-03 22:27:49****************************************
Hi thanks for quick answer, After plug the camera the Blue led light appears and
Stays the same, camera is frozen not moving or flashes the led stays blue all the time don't change color .




2017-04-16 20:31:47****************************************
Hi Guys just want help for my Patio Camera , still not working, stays whit the blue light ON and doesn't do anything else
can you repair it or replace it ?

by Victor V





Hey there,

I'm trying to update my camera plans to both be on the monthly silver plan. Can you tell me how I do that. I can upgrade from the app on my phone but cant figure out how to go from gold to silver.

thanks,
-ryan

2017-03-03 14:13:02****************************************
Hello there,

Do you have any more information on what card and bank declined this order? I am happy to call them if you can give me the transaction date, amount that you tried to charge and the name of your company as it would appear to the bank. Also I just recently updated my credit card information a few days ago. Has the latest information been tried?

Thanks,
Ryan

2017-03-07 03:12:26****************************************
Thank you for the information. I will contact the bank and ask them to allow payment.
Have a great day
Ryan

by ryan harrison








I'm attempting to reset device. Holding reset button does nothing. Blue light is solid. Camera does not spin upon connecting to power.



by Chris





The blue light does not blink after powering on the camera. What may be the issue? The blue led doors light steadily - doesn't blink.

2017-04-28 11:03:08****************************************
Now the blue light flashes, but the qr code could not be read by the camera. The phone (tried on iPhone and android) was 10-30 cm away from the lens and parallel. Still no result.

by Ranjit Prakash Kamat








Hello,
I lost my password, could you send to me a solution.
thanks

2017-03-02 02:37:54****************************************
Sorry, I not explante verry gut. The problem with passcode is in you sire amaryllo live, my iCam are before but i have problem computer et acces

2017-03-02 15:14:58****************************************
Hall is OK, Thanks

by KLOSE





I want to cancel my cloud plan ASAP

by Matias Macera





Hello,
I'm waiting always on you API for an integration with my home automation.
When do you plan this important fonctionnality ?
Regards


by Eric





Hi - Two questions about my Patio;

1. How do I enable activity zones on Patio - the motion sensor detects the smallest movement of a branch and is way to sensitive to be used without some kind zone function.

2. Is there a way to set motion alert sensitivity as you can with audio?

Thanks
Garth

by Garth Johnson





Please change my services plan to Silver Monthly plan

by Steven Kan





Hi Support,

Would you please change my Services plan to Basic.

Thanks
steven

2017-02-25 10:39:52****************************************
Please ignore this request first

by Steven Kan





Hello, this camera is a great product. Bought a year ago with the intention to integrate it into my home-system and maybe buy 2 more. I thought every self-respecting product these days had some sort of API. Big disappointment. 1 year later after seeing a lot of people ask the same, still no way to integrate. So sad for such a great product.

by David





I have 4 of these devices back from the Kickstarter campaign, and since I have them i'm desperately waiting for the API to be released so I can link these cameras with my security system and turn privacy on/off then security system is disarmed/armed. There have been many questions about this already in the support group with plenty of responses from your side ("is planned for August", "will be available with 4.0", "will be available next week" and so on), but although you have stated more than once that API is available noone so far has received any information from you yet. Is the plan to drive your customers mad and make them replace this good product with something else that is more open in regards to integration with other systems ? I'm tired my mails and requests here are continuously ignored, in case there is no plan to open the API for your customers just let me know and i put them on ebay and replace them with other stuff.

by Max Stephan





I'd like to know if the Atom AR2 can be synced and controlled using the Wink Hub2. Thanks! Your products look amazing and I really want to buy some, but I'd like all my devices to work through my Wink Hub2.
Thanks,
Mike

2017-02-22 22:43:32****************************************
Ok, thanks. You should check it out.

https://www.wink.com/products/wink-hub-2/

Thanks, hopefully you will add this so I can buy your product and use the hub to control the cam.

M.

by Mike Marty








PLEASE CANCEL MY SUBCRIPCION

by talia





The live view on the camera suddenly became grainy through the day with horizontal streaks across. I have reset and rebooted the camera but it is still the same

2017-02-21 18:21:25****************************************
How do I attach picture here?

by Soo Yar Ping





Camera is working . The problem I'm having is that with QR code is not reading on another phone. Is there another way for her to be able to view the camera?

by David Ellenwood





Please help. For some reasson I am not able anymore to live view from my PC in FireFox. It tells me that I hace to change to Chrom. But in Chroms tells me to use FireFox....Please help. I have been using it with no problem, but today I encountered the problem. I dont have problem using the Android in my phone!!

2017-02-21 13:17:02****************************************
Thanks, in chrome works fine

by Ivonne Bertrab





When live viewing in a browser is it possible to mute the mic/audio? I want to keep notice of who is entering while at my desk but I do not need to hear every conversation or noise. Currently I'm muting a tab in Chrome (right click on tab) but I feel there must be a way to do this from within the Icam?

by TJ





I have an iCare HD (my 2nd one). This is newly installed to the network, and has either 'device offline' error or unable to connect (105) error. I have rebooted wifi which resulted in device being online, but after some time it goes back to 'device offline'. I have reset the iCAM using a pin to reset, and this also resulted in device working, but next day, it was not possible to turn privacy off ('device offline' error again).

Firmware was updated when I first connected it - it is now at 4.1.1. There is no microSD card installed (is that the issue?).

Can you advise on fix, or might this be a faulty device?

****************************************
The blue light is flashing at the front. There is no light on at the back.

****************************************
FYI - the iCARE FHD was moved to 'privacy mode' when it was last in a working state.

****************************************
The device keeps resetting.

2017-03-20 17:45:13****************************************
Hi can you confirm status of RMA, I sent device per email.

by Barry H











Please cancel monthly subscription. I don't want to pay $9.99 monthly charge anymore.

by Isaac Goldbrenner





My cam is continuously rebooting. It power on, it connect to wifi and after a few second rebooting and so on. I checked the power supply and the usb cable and they are ok. What's happening?

2017-02-26 19:01:30****************************************
Hi.
I removed the sd card, fomatted it and now all seems ok.
Thanks.


by Alessandro Stuper








My iCam goes constantly offline and online, often every cuple of minutes, sometimes like now, for couple of hours. I did reset it, upgraded firmware, nothing worked. Wi-fi is fime as I have other camera thar works well at the same time. Now I'm out i need it and it went out again couple of hours ago. Can you please check it on your server.
Przemek Gostkiewicz

2017-02-20 20:36:46****************************************
Hello, the USB connection is fine as camera is moving and tracking objects while offline. Both online and offline the status LEDs are off.

2017-04-13 11:38:08****************************************
Hello, I did upgraded the cam, Still it's going offline. I did switch on LEDs. blue one is on all the time. The green LED is blinking while it goes offline for a moment, then it goes online for a moment with stable green light, than offline again and over and over.... Last weekend we went out and it went offline for 3 days, few minutes after we swithed on the camera, when we came back green LED was off, while blue was on.

2017-04-13 11:42:09****************************************
One more remark, I have another cameras as well, and they are online while iCamPro goes offline, so internet connection is OK, I have Apple Airport Express router.

by Gostkiewicz








Hi there .... I am getting "Invalid authorization for Google Drive" notifications on a regular basis from my camera despite it being in privacy mode at the times of notification and settings set to NOT send video to Google Drive. I've tested that Google Drive video archiving was working before without any issues. Can you help explain what you think might be happening and how I can fix it please?
Regards Trevor

by Trevor Pearson





Hi Amaryllo,

My iCam HD (Vierkant model), is not connecting anymore since the 27th of January (last recording date).
Reset button is not working, when I press it.
And reinstalling is also not working.
I removed the ap and re-installed it, but that's also not working. Your office is near my home, so I can drop the cam to have a look at.



by Robert van den Broek





when will chrome browser be supported?

by Anders Bossen





I need installation and setup help

by Joe Ferraro





I have noticed that the camera is not being able to enter night infrared mode. The infrared LEDs do light up but seems like the lens adjustment doesn't occur. Ido not hear the usual click that the other cameras do (I have a total of 6 Amaryllo cams, 5 Atom (1 iCam FHD, 2 iCam Pro and 2 Atom and one Koova 2). The one with the issue is one of the Atom branded ones). I even tried with an external infrared source (to verify if the problem was with the infrared LEDs) but the Atom did not improve its night vision. as of now when the lights are off its video is all black. BTW, the night vision settings are correct, just like all the others (Night Vison is ON, and Night Vision sensitivity is "Normal".

Is there any sort of reset I can try to see if it gets back to normal? I remember this Atom showing nigt vision properly at some point. Later on it would take longer to start it up and now it seems that it won't start it up properly at all.

I'll be looking forward for your support on this matter.

With Best Regards,

Jauvane C. de Oliveira
jauvane@acm.org

Let me know if you need me to run any test on it. I can use it side by side with any

2017-02-19 18:04:58****************************************
Three pictures have been sent. One in daylight, one at dusk and a third in the middle of the night. The red infrared LEDs do light up but the click the camera makes when enters night vision is much lighter than the usual (from the other cameras of the same type I own). Let me know if you need any additional information.

With Best Regards,

Jauvane C. de Oliveira

by Jauvane Oliveira








I can not add PC to view, it shows" Device can not create SDP"??

2017-02-15 00:29:20****************************************
What is firmware? Do you mean Chrome?

2017-02-15 04:40:11****************************************
What firmware?
The App?

by Chen








After a year of no issues, our Koova has stopped working. While we have a solid blue light, the app states the device is off-line. We powered the device off and noticed it no longer goes through its boot up cycle. We attempted a hard reset to the device and that also did not work. Please advise on how to remedy our situation

Kind regards,

Richard

2017-02-14 10:40:17****************************************
The Blue light os solid and the Green light is not lit

by Richard Gaglio








Why is my camera moving on its own every 2 to 5 sec to random spots or restarting it self over and over. It restart 15s a day?
Also loses connection to cam after getting on the viewer after 3 sec or less?

2017-02-13 13:19:41****************************************
No it is not loose.

by Jack





What is the phone book feature used for?

2017-02-13 12:56:12****************************************
Thanks

by Arnold Tjew





Trying to give my Samsung S7 viewing rights from my installed camera on iPad, and the mobile just does not want to read the QR Scan. Have tried every way to get Amaryllo and the iCamProFHD installed on my Samsung S7 mobile and cannot . Very frustrating. Please help.

by Monica Marshall





Bonjour
Il a fallu que je réinstalle ma caméra après un changement de modem
J'ai aussi réinstaller l'application Amaryllo sur mon Smartphone
Lorsque je lance l'installation depuis mon Smartphone selon la méthode WPS la caméra établit bien une connexion avec mon routeur (diode verte allumée) mais le setup sur le Smartphone est en échec : durant plusieurs secondes apparaît une fenêtre Paramètres, puis la fenêtre WPS setup failed.
J'ai aussi tenter l'installation à partir du scan de l'écran de mon Smartphone sans succès
Merci pour votre aide

2017-02-08 17:31:03****************************************
Complément
Lorsque je débranche électriquement la caméra et que je la branche à nouveau, la connexion Internet installée précédemment n'est pas conservée et je dois à nouveau reconnecter la caméra à mon modem !

2017-02-10 11:37:42****************************************
Thank you for your reply
My camera is well connected to wifi , the blue and green lights stay solid
When I launch the Amaryllo application it is impossible to reach the camera: the message "The device is not online yet" appears.
Below you will find links allowing you to check the screenshots that I observe:
Https://drive.google.com/drive/folders/0Bxj29uufuFnHM3dQS01UZjlvV0U?usp=sharing
Thank you for your help.

2017-02-11 15:56:58****************************************
Your last explanations are unfortunately insufficient and I wish I had more information on this manipulation:
1) I disconnect the wifi from the modem to which the camera was connected: the green light is blinking
2) I want my phone to be a hotspot
After you specify: set the SSID and password to phone the same. I do not understand how this last manipulation is possible from my smartphone. If it is to connect the camera directly from my Smartphone, I have to start the procedure as if I added a new Wifi?
I do not understand !
Is there not another way to update the firmware of the camera by connecting the camera directly to my computer via USB?
Thank you for your help

2017-02-14 23:18:25****************************************
I am sorry but I do not know how to carry out the manipulations that you ask. I made the following manipulations:
1 - I stopped the wifi of my modem
2 - I activated the mobile access point on my smartphone: the green light is blinking
3 - from the Amaryllo application installed on my Smartphone, I run the command WiFi +
4 - I enter the SSID and the password used by my modem

The camera should connect to the Internet from my Smartphone but nothing happens and the green light is always blinking

Thank you for telling me if the manipulations carried out are in accordance with your recommendations. If not, thank you for telling me what's wrong

If it is impossible for me to perform these manipulations, I will send you back the camera so that you realize it yourself

2017-02-15 13:43:22****************************************
I guess we will have to speak in English and my English is not good
Before you start skype can you tell me if the order of the manipulations I recalled in my last post matches what you want me to do!
thank you
See you soon

2017-02-17 13:17:00****************************************
Hello
First of all thank you for your last recommendations and your patience, but I'm sorry it is not possible to connect my camera sensor HD from my Smartphone. I made the following manipulations in order:
1 - I stopped the wifi of my modem: the green light is blinking
2 - I activated the mobile access point on my smartphone
3 - I configure the mobile access with the same SSID and password as my router
4 - The camera does not connect to the Smartphone and the green light always stay blinking: the connection is not established

I made the same manipulations with a second Smartphone without obtaining a result.

I also checked that the WiFi connection from Smartphones was active by connecting another device to the Smartphone.

I always observe the same result since I perform these manipulations with always the same screen (image attached to this note) when I try to launch the Amaryllo application. In this regard I do not understand why the update of the camera would be possible by connecting by WiFi from my Smarthone and impossible when it is connected to my modem?

Unfortunately, I believe that there is only the solution to send you the camera so that you make this update in the factory. Thank you for telling me the procedure.

Cordially

2017-02-21 23:35:43****************************************
Hello
I have not received reply following my last post
Please tell me how to send you my camera so that you reconfigure it: today as I explained I can not use it
thank you for your reply
Cordially

2017-02-23 08:58:09****************************************
Hello
I still do not have an answer to send you my camera in order to make it operational.
You would be nice to answer me quickly.
Thank you
cordially

by DUFRESNE




















I seemed to have misplaced my wall mount accessory. How would I go about buying another?

2017-02-08 23:17:10****************************************
529 Reddingwood Ln
La Marque TX, 77568

jeffery.fetters@gmail.com

by Jeffery Fetters





Good morning, my reason for this contact is not of an installation / reinstall issue, I purchased your camera thru crowdfunding site, and it has been working fine until yesterday. It kept going off line and back for a short while then I could not access it while away from home telling me no access, as soon as I got home I noticed it was facing the wrong way and tried to place it in home mode but nothing happened, then I attempted to reset my wifi and it would not locate it I attempted a factory reset and it did not work I have the blue light for only a moment then it goes away also it will does not appear to have power since the motor does not work, I plugged something else to your power unit and that worked so its not the wire or usb power unit. Any assistance would be greatly appreciated or replacement. Thank You.
s/n 5171A05154816023


2017-02-07 14:31:09****************************************
It is NOT the power adapter, I plugged in two (2) other devices to your power adapter and it word, as I said previously .

2017-02-07 22:18:24****************************************
No it's not the power adapter it appears the CAMARA is the problem, as I've stated twice I tested you power adapter to another device and it worked fine, when I plug your camera the blue light comes on for a second then nothing else happened, it kept going offline then back online consistently when this happened, when I got home I could not reset it either.

by Pete Medina





Hi
I just got my second iCamPRO and try to configure it identically with my first one. One idea about that is, that it would be very helpful to backup/restore the configuration settings.
In one point, I can not get the configuration to match.

On my old camera, there is the setting "Alert/Mode" set to "Video".
On my new one, I only have the options "Text" and "Snapshot". "Video" is not possible to choose - it's not displayed at all.
How can I activate "Video" there?

Cheers, Harry.


by Harry Brückner





Bonjour
I have proceeded sucessfully with set up and camera said "yes, we did it" but then I did not receive any congratulation message on my iPhone and the App is stuck at the install stage. No way to access to menu bar of the app, settings or whatsoever.
Please help.
Thanks
Gerard

2017-02-06 18:20:28****************************************
Hello
Back home I tried but no success.
Any other suggestion ?
Thanks
Gerard

2017-02-07 18:15:01****************************************
iCRa0av6k

2017-02-08 09:44:55****************************************
Hi,
The 2 LED are on and solid (not blinking). When I restart the APP I get the initial "Installation screen" (after the orange Amaryllo start screen). Screenshot sent to support.ai@amaryllo.eu.
Thanks

2017-02-15 13:14:09****************************************
Bonjour,
You have not replied to my last message. May be the problem was to complicated for you. You will be pleased to read that I have managed to re-install and have the App work. Unfortunately the picture is poor quality in black and white, the motion detection does not work and, in view mode, it eats my I-phone battery in less than one hour. I guess you know the only decision I had to take : poor product, poor support = send it back. I wish you a lot of success but don't think you will be around much longer.
Bye-Bye.

by gerard cauderay














Good morning, I have bought this product but the blue LED will not flash, is on but no signs of life, I have tried many methods but I can not get results, you can help me? thank you

by Zampirollo luca





as I'm not at home at the moment, can i provide the Product's AMID later please ?

2017-02-06 13:32:57****************************************
FCC ID: 2ABEAACC1308

2017-02-06 14:10:52****************************************
iCMa0eI3p

2017-02-06 15:50:03****************************************
thanks. i have followed the video to reset the device again and again. although the power is connected, and the blue light is on without blinking. after i have pressed the reset button for several seconds, there is still no any response from the device. Please advice.

2017-02-20 18:46:25****************************************
yes i did it. but i don't know how to make it like what you have shown as above.
in my case, there is a file icon and then "rescue00.img"
also, there is a folder named "codeimg" and then a file "acc1308.bin" is inside the folder.
when i try to change them into:
__rescue00.img
\codeimg\acc1308.bin

it is not allowed.

2017-02-22 08:18:53****************************************
i bout it at Baby R Us in hong kong in last year. It's under the Toys R Us group. but i have disposed the box avc receipt since long time ago.

2017-02-24 05:57:32****************************************
i bought it less than one year ago. do you have warranty to repair. i don't want message here back and forth here. we talked 3 weeks already .

2017-02-24 06:01:09****************************************
i just wanna make the device work normally. is this my fault? your device stopped to wifi suddenly but i have to ask ask ask and wait fir 3 weeks but still have no solution?

2017-02-24 06:02:22****************************************
stopped to work suddenly

2017-02-24 12:28:28****************************************
thanks

2017-02-27 18:12:34****************************************
hi, is there no any update regarding how to fix the problem of my device please?
as your device is currently a "stone" on my table, and that specific area in my home is under risk that i cannot see my kids at home and i cannot monitor my domestic helper at home too.
Shall i need to buy a new one?

2017-03-06 04:12:07****************************************
thanks i will contact Alex soon.

by Frank Lee























For the last week notifications are coming 30 minutes or more late and not in order.

by Victor Velasco





ever since my last firmware update the camera no longer uploads videos to google drive. The camera shows that it has data on it and it creates folders on google drive, but video never uploads. I have recording turned on (event based) and the audio and motion detectors turned on, I also get the alerts, but no video to google drive... Is there any way to directly download video from device.

2017-02-06 04:27:25****************************************
No luck, flashed memory. The camera shows data stored on it.

2017-02-06 05:15:55****************************************
Disregard it just started working, thank you

by Charles Baxter





Hello,
i have a iCamPRO FHD but i can not activate face recognition.
Can you help me ?

by christophe Lyner





Hi,
I just bought two Atoms, trying to understand the detailed features. Could not find anywhere the description of how to draw blocked zones.
- Do you plan to release detailed user manual for Phantom ?
- The Help seciton of your web site is empty, is it also something you plan to fix ?
Thank you in advance for your feed-back.
Best regards,
Martial


2017-02-06 09:01:50****************************************
Hello again,
Thank you very much for your quick answer. I was aware of those menu / settings, but where/how can I actually draw the zones ?
Typically I would like to block-out the ceiling and some adjacent wall. Where should I draw this ?
I'm using an iPhone 6S.


by Martial








My notification alerts are being delayed by 15-20minutes or more. I've rebooted the camera and my network (modem/router) still not working correctly

2017-02-08 00:02:27****************************************
How was it solved?

by Krys Harris





Are the recorded greetings already recorded or do have to record them ? Where can I find more info about the recorded greetings ?
For the smb/cifs server, what do I use for the account info 'username' and 'password' ?I see it says Usage limit 100GB, what is this and where do I find the current status of it ?
What is video call ?
Where can I get more info about what each of the app settings is ?
Does the face recognition feature work ? I try to get to to recognise me but after it takes it's 9/9 and asks if it is me and I say yes it just loads and loads and loads and will not stop loading.

2017-02-07 17:57:57****************************************
What is NAS ? I have no idea what you are talking about the greeting in the microSD card - I am far from computer literate please explain things much better. I also want to know if I can record my own greetings or are there different ones to choose frm.
You did not answer the rest of my questions, please do so.

by Heather Baker





Hello, i have bought your cam and i try to configure face recongnition, but this option is not in the setting menu as show in your video, thank you to help me

2017-02-08 06:41:52****************************************
Hello, can you please reply, thanks

by BERGER





Hello there,

I'm an iOS user and I'm having trouble finding your application in the store.
I was able to find the right application on Google Play (it has a pink-lion icon), but there is no trace of it on the iOS app store.
Why?

Should I, perhaps, make a return? (since I can't use the product without the application)

Thank you in advance!

I.S.

2017-02-06 13:07:07****************************************
Thank you. I've found your app but it tells me that i have tu push wps button on my router and i don't have that button. How can i do?

2017-02-06 18:12:39****************************************
Done. Thank you so much

by Ilaria Siliotto








I paid for the Gold Amaryllo cloud plan but how do I configure so it works?
Please send directions or direct me to where they exist.

Thank You;

by Thomas Ramos





ho una iCam hd 360, l'ho connessa al cavo per la ricarica, si è acceso il led blu ma è rimasto fermo da 24 ore, non funziona. Cosa posso fare? è rotta?

by Stefania





i have connect power cord to power up the devicemotor, but it not calibration/rotation, not move anything. the front blue light, if it's solid, i stick into the reset button hole, then press and hold for more than 5 seconds, but not work. help please.

2017-02-06 22:05:21****************************************
thanks! now it's working!

by Stefania








Why i can not see at the moment in mozzila browser my cam in live. the cam are constatly charging since1% till 100%, and on the end says streaming media timeout!

2017-02-02 16:50:34****************************************
Ok, yes i can use Google chrome but i did not knew the possibility of that. How i do that?

2017-02-02 18:09:28****************************************
Ty, i already connect.

by Paulo Lopes





How cai I give the permission for video call over the camera?


by laky1976








Hello,
when will the API be finally available ? This has been promised multiple times in the past, to no avail...

2017-02-01 15:53:03****************************************
Hi, at least turn on/off privacy mode, furthermore also get the current picture. I want to integrate it into my openhab installation.

2017-02-05 08:47:52****************************************
Hello, any response to this, i'd like to use the API ?

2017-02-07 11:00:54****************************************
Hello hello hello, any documentation of the API available please ? It doesnt help at all when you just state "yes we have one", we also need documentation to use it :)

by Max Stephan





Please cancel my subscription. I have sent 2 emails with no response. I only registered for the 30 day free trial and just realized you have been continuing to charge me. The camera doesn't work anyway. Cancel ASAP please!

by Bryce Lane





Hi
it's January 2017 now and still no API. Can you let us know your plans please?

2017-02-01 15:24:24****************************************
set the status (privat / active), request mpjpg stream, request still pictures, etc. I'd like to integrate into home automation

by Andre





Hi. Why I'm on "Silver / inactive" plan when I should be on "Basic / active" plan? Can you cahnge please?

by Andre





the sensor will not read the Qcode and install
I bought it about 4 months ago and it is very troubling.

by Nelson Thall








hi
can Amaryllo Cameras ( Atom Ar2. iSensore, iBabies, iCare...) record without WiFi?
and how much maximum capacity of memory card can i put in it?

by Mo





Dear sirs, since last update of Firefox browser of last week there is no picture in live view.
Please help, thanks in advance.
Regards,
marco

by Marco





I'd like to delete the channel made to Amaryllo live, what should I do?
account name : fidital@from1.com

by Hiroyuki Nishimura











I would like to use Wi-Fi via a cell signal – and not have video streaming consistently is this possible? For camera to accesses the Internet if I log in remotely or it's sending an alert. ?

2017-01-30 17:14:40****************************************
Yes mobile hot spot (thanks for clarifying). Just want to be sure that the camera then only uses data when I am accessing and/or it's sending me alerts. If that's the case then becomes enormously powerful for remote security surveillance!

by Tt Miller





My iSensor HD has been disconnected long term after new wifi installed. I get an error message "Error, Device Offline" when I attempt to check status. I used "Add Wifi" to enter the new password and generate bar code - The green light blinks after pushing the wifi button once, but the iSensor does nothing when I attempt to scan that bar code on the Amaryllo App. The device shows on the app (iSSa0bm9d) but doesn't connect to wifi. Still shows "Error, Device Offline" Does it need a firmware upgrade? How do I do that if it won't connect?

2017-01-30 19:16:49****************************************
Tried WPS method all appears to be working as per instructions, with blue LED blinking 3 times per second and green LED on constant. Beep happened after setup, but device on app still shows "Device Offline" tried to add the iSensor on second iPhone which doesn't have device installed - same thing through process adding device with WPS it never gets added to app. Tried deleting device from first iPhone and adding it back - still get nothing even though LEDs indicate setup was proper and device is working properly. It isn't added to the app. Is it possible that the camera stopped working since the bar code method doesn't work?

2017-01-31 17:20:57****************************************
The "Device Offline" is not showing now because I deleted the device and attempted to add it again. Now can't add it for the same reasons. "Error Timeout" when using WPS method. Router has been restarted multiple times. The Green indicator as I said before green LED on solid (constant). No other wifi network available - I only have one.

by Mike Valentine











I like to purchase the icam pro but have it shipped dhl to saudi arabia. can you help?

by Dr. Hussein Saad





I have an iSensorHD device which has been installed for about 2 years, and was configured to record video to my Google Drive (which has 100 Gb) never had any trouble.

Last 18 January stopped recording, and I did not change anything on the configuration.

Can you please help me?


by Luis Belendez





I'm having trouble configuring Live view on my iPhones. I have an iPad connected to T-mobile and Live view works fine. Live view on the iPhones also works when connected to the same wifi network as the camera, but when switching to T-Mobile on the iPhones and attempting to connect, I receive the follow error; "An error occurred while accessing the server (100)." I've perform the same action on the iPad and it connects without issue. I'm performing this test in the same location directly under the camera. I should also note that I am not attempting to connect the iPad and iPhones to the camera simultaneously, just one at a time.

Since my iPad using live view can connect via T-Mobile I don't see how this could be a firewall issue, but if there are recommended firewall settings that you can provide I would be happy to try them.

I love this camera but I cannot keep it if I cannot connect remotely using live view from my iPhones. Please help me resolve this issue.

iOS version during test: 10.2.1
Carrier for iPhones and iPad: T-Mobile
iCamPRO FHD firmware version: 4.1.1
Amaryllo application version: 1.5.3.7545

by Les





Dear support!
Yesterday I got my new isensor patio device. I had big troubles with installing ist. QR code didn't work and WPS only after few tries. I hat to restart my wifi router and try it again and again. After every power off/on of the isensor patio it has lost the wifi connection and didn't reconnect. I have tried this with 2 differentA APs. the blue light is on but the green is blinking.
Even very close to the Wifi AP. The wifi ap is a hi-end Asus AC-5300

At the moment i don't have any connection to the cam.

I did a firmware upgrade and even reset. Always the same problem.

Thanks for your assistance in advance!
Manuel

2017-01-30 15:35:58****************************************
Hi, I have tried dozen times to connect by QR and WPS, didnt work. With WPS the green light is on and bluw blinking, but the app isn't able to connect the device.
Maybe the devide is broken? I'll have to send it back to the dealer.
Any other ideas?

2017-01-31 17:04:18****************************************
Hi I have tried something...

With the original WLAN with WPA-PSK Personal I had problems.
So I tried a bit and greated a new network but with WPA-Auto-Personal. And without a "_" in the password

No it works so far. Might it and incompatibility issue?


by Manuel Fischer





i have one ouestions abaut camera icam hd .... can you make software update for sd card ..... when is sd card full then camera itself delete all and start from begin ... i have more icam hd and forget delete movies and then camera no more save movies ...make please new update pls thank you
people need this now camera savin 14 day and forget ..... like me





by BORIS RADEVSKI





Hello,
I recently bought the iSensor HD with free 24-HR recording. I wanted to activate this on the website. Unfortunately I do not own a credit card. Is there any other way to activate the free 24-hr storage?
Thanks in advance.
Regards,
Chris Hozee


by CJM Hozee





Hi, I'm trying to log into my account and it is saying it's not in the system. Thoughts?
mrlake@wbcl.org

by Dan Lake





Hi, I have 2 iCam HD cameras. One is working fine but the other wont link after a firmware update. It must have a corrupted install on it, I imagine. Pushing the reset button isn't helping either. Any thoughts?
S/N 115A05142000005

by Dan Lake





Hello,
Can I have two isensorHD cameras operating on the same iphone, but each camera on a different wifi network.
Thanks,
Peter

2017-01-25 02:15:12****************************************
Thank you can you please advise how to accomplish this.
Thank you,

by peter broom








Do you sell the cover of the patio for the isensor. I want to change mine to outdoors

by Stan liu





cannot get the QR loading to finalize

2017-01-23 03:06:55****************************************
Yes they are. I only have 1 internet connection

2017-01-23 03:08:00****************************************
and i loaded the same wifi into the iSensor camera

2017-01-23 16:18:26****************************************
I have reset the unit several times, and it blinks correctly. Beeps and says it is loading. But never does

2017-01-24 07:47:37****************************************
Seriously, does this support have to be just one question a day?
Yea green light comes on. It sure what you mean by WiFi AP?

by mark














Hi, since upgrading to the latest firmware today my ipatio seems to be having problems connecting to the server. I'm constantly getting error 105 when trying to access settings or live view.

2017-01-23 13:08:09****************************************
Hi,
I have the LEDs disabled and can't get into settings as the device is offline.

by Matthew Butcher





Please cancel service for device iSSa0cz4i. Thank you.

by Ken Tillis





camera suddenly stopped working after 6 months. I verified ac power in bulb socket is present. Is there a way to reset unit. If unit has failed, how do I get it replaced under warranty

2017-01-25 05:30:05****************************************
Hi, blue and green LED are off when applying power and camera does not rotate upon applying power.


2017-01-27 04:20:52****************************************
I tried installing it in many powered sockets throughout the house. It worked fine for 6 months but suddenly seemed to fail. How do I get replacement under warranty? I own 3 of these in total so I assume you will support this request as I hope to buy more.
Jim Cyr

by james Cyr








The unit no longer works. I have contacted tech support 3 months ago and was assured i would get a replacement due to the troubleshooting performed with an agent. These are the only numbers on the bottom of the unit. Please advise...
You have no category for unit failures. This is not an Installation / Re installation issue.

by Nick Sindicich





After firmware update the camera is not connecting.
after startup I get a blinking blue light and I start adding a new camera. It is reading the code generated by my phone but after that nothing happens. After a minute or so I hear three beebs and the green light starts.
On my phone no change and I do not get passed the generated code.
Can you please help?
I did reset the camera and tried to connect thru wps. No succes.
re
Jos


by jos poelman





Hey,
I want to install my iCamPro, I scanned the QR code that's okay but i want by using the ID and password to make connections and keep getting error ID or password error.
What did I do wrong and how can I fix it?

Regards,

Eric.

by Eric





Camera worked fine for 4 months. Stopped connecting with my phone. I deleted and reinstalled the app. Tried to re connect camera. Unplugged camera, waited, plugged back in. Blue light doesn't blink. Camera continues to follow movement.

2017-01-18 21:30:18****************************************
I reset and reconnected the camera to my phone. It worked for about 2 seconds then disconnected. When I tried to reconnect I got error code 105.

as for the MicroSD card- I have no idea what you're talking about "Uncompress it to root directory of a MicroSD card". How about you send me the upgraded card.

by Jolee brunton





With latest firmware 4.1.2, when trying to activate google cloud it fails: amaryllo cloud not activated.


by Knapp





Hello,
I am interested in cameras with night vision!
But how far i can see then?(Day/Night view)
Not every thief is so kind to take his nose exactly in front of the camera, like in your Videos.
I do need Android? There is no way to use Windows?
Thanks for information

by Bentenrieder





MY camera is in privacy mode, but since tonight I am getting audio alert on my phone. I went to notification there are snapshot of alerts but in service section there is nothing. Is there any fault in camera

2017-01-17 14:36:18****************************************
It was after mid night to early morning , then I reboot the system and then it stopped, it was not delivered delayed because I was near the camera it was sending audio alerts though camera was in privacy mode , there is no clips under service only alert notification with snapshot

by Ramesh





After the most recent update the alert has stopped working. I can see the infrared LEDs turn on when triggered by movement but no alert and no recording. I've unplugged the camera a couple of times. Settings look the same.
My iSensor (iSSa0bm6f) is still working as normal.
(Samsung S5 AT&T phone)
Thanks.

by Mike Wood





i have been charged 2x on my bank statement for the silver plan on the same day....how can we correct this ????

by jackie hagan












































my unit - atom Ar2 does not greet meet me - with hello, good afternoon or time of day or email notifications - i have all settings turned on and i have the silver plan- ??

2017-01-16 19:07:04****************************************
Ok ... time of day announces on the hour and as far as the email alerts it has announced it once and I haven't heard it since then ....also it does not greet me at all and never has :-(


2017-01-17 23:14:45****************************************
That's what you said BEFORE
It is NOT in PRIVACY MODE

2017-01-18 12:22:19****************************************
You know it's very random and executes things at random times like when I came home at 4:30 pm it said hello and then a few minutes later like 4:45 said good afternoon ... here in America it's evening time !
I've never heard good morning or good evening i- all I can say is it's Tim wing is off and it doesn't track very well ... it always seems to be pointed elsewhere - ?!

2017-01-18 12:23:45****************************************
That woukd be - its timimg is off
*Typo

by jackie











How do you enter additiona devices to share control or just view what the camera sees.?

Best...

2017-01-15 19:47:16****************************************
1615

by Metzner





Dear,
As requested by mail one week ago to sales.ai@amaryllo.eu, please downgrade my two subscriptions to BASIC before end of free trial period.
Thank you

by Jean-François Hautfenne





when i use broker to watch my cam, there's a button below is public/private , how do i know my cam went public or not ? I'm scared !

thanks for reply

2017-01-12 13:21:51****************************************
thanks for efficiency reply!

by Tommy





The AtomAR2 is not working. I attempted to install the product many times and it would not connect to the internet.
Please contact me and advise. I would like to keep the product. Thank you.
Jerald Mack 510 415 7605

2017-01-12 14:32:58****************************************
The blue light was on the green light continued to flash.
As I said I attempted the installation at least 10 times.
The codes I input were correct.

2017-01-13 05:00:23****************************************
Yes I did use the Amaryllo app. Downloaded following the directions given.
I followed the WiFi installation and the QR process. Neither worked.
Yes I could see the ssid. It would go through the process and then say " I cannot connect to the internet".
I attempted to install several times again today.

2017-01-13 19:50:15****************************************
Thank you.
I finally got it to work using the WPS installation.
It took several attempts to get green light to go solid.
It seems to be working properly. Thank you. JJM

by Jerald Mack











where can i get the orig ios app for this? it showed a red/wht/blue icam
it was purchased in 2014 and i haven't gotten ist set up yet.
i have tried with the new app and it keeps failing.
i would appreciate any help.

by denise





my camera not moving at all, I can't access it as well.
Blue Led is working only, I tried to restart it several time, not respond

by mo





I bought 2 icam hd 360. The blue light stays solid and camera did not cycle like it said it would. I tried using a pin to reset according to video on this site but no beep and the blue light is still solid. HELP!

2017-01-10 23:38:34****************************************
Light still stays blue. Let me make sure i am doing EXACTLY what you say. I downloaded the file. copied the file to the sc card and then double clicked to extract it. I opened into an eng file. I deleted the zip file and inserted the card into the cam. The light still just stays blue. Did I do something wrong?

by Scott Wilson








I have tries everything on the web site to get my camera to connect with no luck.
I actually get alerts and pix of movement, but will not connect to wifi (No green status light).
I have a steady blue light.
Error says iCam HD 360 connection failed.
All of my other devices can connect to wifi and the camera is within 4 feet during setup.

Regards,

Rick

2017-01-09 12:24:01****************************************
I am using the correct app. (iCam 360 HD, ver. 2.2.11)
The app you refer to is not the app for my camera.
ADDITIONAL INFO:
After installing, the camera WILL send me messages AND pictures of movement or sound.
The problem is I have no visual-the screen is black, BUT I can hear audio. I get the error message: ERROR iCam HD 360 connection failed.
The blue light on the front is on all the time and the green light on the back is also on all the time.


by Rick Klaus








Hi i was going through the amaryllo app and noticed a part that said "power frequency" 50Hz or 60Hz.
how do i find out which one i need to select?
I live in B.C. Canada i dont know if this helps.

by Jack





Hi. I am currently using android to monitor the icam Pro FHD but when I wanna share with an old ipod touch, current version of ios 6.1.6, it say the "invalid QR code"

Is that the problem with the IOS version ? I cannot update it anymore as it is an old ipod touch.

by Tim Ho





Hi
I'd like to get a simple video stream from my icamPRO, so *not* embedded in a page like live.amaryllo. I need this to integrate the video into my home automation setup. I'm using home-assistant which accepts most video camera's with a JPEG or MJPEG stream.

TIA

Marcel

by Marcel





I'd like to downgrade my silver plan to basic (because it is not possible to subscribe for basic, only to subscribe to silver trial, and then downgrade to basic) for 3 devices. Where can I manage my subscriptions?

by Job Doesburg





Guten Tag
Wie kann ich extern auf die Kamera zugreifen? Evtl. mit Browser?
Freundliche Grüsse
Jürg Stucki

by Juerg Stucki





How do I install iSensor HD on a PC instead of a phone???

2017-01-04 17:03:45****************************************







I don't use a cellphone, only a laptop PC, so how do I connect it with the iSensor HD???

by Dennis Horner





Don't work

2017-01-04 02:35:28****************************************
Ever since I downloaded the iOS,I can't steam live image r video,it kept say error

by quoc nguyen





Hello!
Yesterday, 2nd of January, I installed my Atom iCamPRO FHD for the first time. It went well, and I could get pictures, movement tracking, alerts in my Android-Phone and much more. Then I turned off most of the features (alerts, movement tracking, soundtracknings and so on). A couple of hours later I tried to turn the alarms on again, but now the app said that the camera was offline. I have now tried everything to get it online again, but I can't. I have reinstalled the app, I tried to reset the camera (but it won't reset), I have tried to do your trick to update/rescue firmware with a Micro-SD-card (with several firmware-version from your support pages), tried to just plug it off from power for a long time etc. And I have done these things several times. But with no luck. It seems that the camera is stuck, the motors is not calibrating, just the Blue led is on (not blinking), no green light is lit. I think that the camera has frozen or is stuck - and can't do anything to reset or restart it. Help!

Best regards, Jimmie Bäck

2017-01-03 13:47:53****************************************
Hello again!

I thought I wrote that only the blue light is lit all the time (it's not blinking). No green light are lit. The camera is NOT rotating after plugging in your power adapter. It seems stuck in one position.

Best regards, Jimmie

2017-01-03 14:10:38****************************************
I must also tell you I have checked my firewall settings and it has not blocked the camera what I can see.

Jimmie

2017-01-05 16:59:52****************************************
Hi again!

I'm sorry to say that your last suggestion didn't help at all. I downloaded the files you gave me, extracted them into the root directory of a newly formatted Micro SD-card, 2Gb. But when I put the card in and then plugs the power chord in, there is no reaction what so ever from the camera. The blue light still lights steady, and doesn't start blinking at all. And I have waited for more than 20 minutes for the blue lamp to start blinking. No motors are calibrating, not a sound or movement- As I said before, the camera seems to be stuck. Do you have any more tricks for fixing this? When I think about it, I have never seen the green lamp lit, but the network did work at first anyway. Maybe I hardware failure?

Best regards, Jimmie

2017-01-08 15:18:31****************************************
Hi again!

Now I have tried to install the firmware you gave me, on a new Micro SD-card, two times. The first time the camera started beeping once, and after a moment both the green and blue light was blinking all the time. When I took out the SC-card and plugged the power in, the motor started to calibrate, but the blue light didn't start blinking at all. The second time I installed the firmware, I also did a reset of the camera afterwards. And then I got the blue light blinking and greeting me. So now the camera is functioning as it should, thats nice.

I also had a problem with the scheduling rules, I couldn't clear the schedules from my Android-phone. But when I tried the same thing with my iPad, there were more choices in that app - so I fixed that there. Do you have plans to correct that issue in Android version later on?

Thanks for your help!
Best regards, Jimmie

2017-01-09 13:21:17****************************************
Hello again!

I tried to delete a new schedule I did and didn't see any choices to delete it in my android app. But I just tried to push and hold the schedule button and then the app asked me if I wanted to delete the schedule. So the function is there but not the info how to do it in the android app. Now I now.

Do you have manuals for the functions in different apps? I can just find manuals how to install - not how to use the app.

Best regards, Jimmie

2017-02-08 19:46:00****************************************
Hello!

I just saw that my free Basic plan has turned into a gold plan after my free 30 days. I just need the free basic plan from now on. Could you please cancel my Gold subscription and make a Basic free plan of it instead?

My camera has Amid iCRa0bo5g

Do you need more information from me to fix this?

Best regards,
Jimmie Bäck

2017-02-09 06:56:11****************************************
Thank you for your quick help!

Best regards,
Jimmie

by Jimmie Bäck

















I am currently having issues with my camera, I haven't used it in a couple of months and when I plug it in. It doesn't do the calibration progress it usually does and the blue like stays solid blue, so I cannot input wifi info from the app or even update the firmware. I have pressed the buttons underneath and still nothing. Any ideas?

by Alexis Frias-Almonte





My iCam PRO FHD updated firmware to 4.1.1, can this firmware version support connect to ASUS SmartHome Gateway?

2017-01-03 17:04:53****************************************
May i know how to connect it to ASUS Smart Gateway?
does it need setup in the Amaryllo App to enable some setting?

by Sean.Lau





Can ICAM HD 360 be set up to record to Google drive and NAS at the same time? If so I'll buy an NAS for use with it. Thanks.

by PY





Keep getting server error 102 . Unable to view live

by Jason





How do i delete content on SD card?
I have 32 GB card and it's used up about 20GB in couple days, but cannot figure out how to delete contents.

2017-01-03 06:45:06****************************************
I have to do this each time it gets full?

by robert











Hi, I'm having issues with connecting to iSensor while on cellular data. However, once I've connected to ANY WiFi access point then it works just fine. This problem started a few weeks ago. I'm using an iPhone 7 Plus with latest updates. I've uninstalled the APP and reinstalled and still have the same issue. I've doubled checked the permissions to make sure cellular data is turned on. Anything you can recommend?
Thanks and Happy New Year!

2017-01-03 14:43:45****************************************
Yes, it is T-Mobile. Thanks

by Pruitt





The images in Amaryllo live on my PC occupy a tiny amount of screen with a huge amount of wasted 'white' space and a large static image (not mine) below my 2 camera views. If I shrink the window the live views are almost useless.

Is there any way to get a larger (or even full screen) view of my camera images on a PC?

by Mike Wort








QR code doesn't scan on new pixel phone. Can't add existing cameras on new phone.

by John Tsai








Can one camera be set up to be viewed on more than one iPhone or iPad?

by David Eldon





I found that the push notification on the Motion detect does not work after upgraded the firmware. I try to reinstall the app on my iphone, it does not help as well. Would you please fix this issue asap.

by Steven





what settings limit data usage? Currently puts too much demand on iphone and drains the battery quickly

by john vrugtman





Hello
In Switzerland i can’t find a reseller for the Atom Cam? Model Nr.: ACR1501R11WH
I found just a Amaryllo iCamPRO FHD Model Nr.: ACR1501R1WHEU
So I’m confused are this the same WEBcam?
At the moment I have buy and use the iCAM Plus Model: ACC1308A1GR
THX for reply and more information and happy Merry Christmas greetings from Switzerland


by Mahler Jean-Pierre

















I can not find app for my I phone or iPad

by Eric





I have atom , yesterday I updated the app for is0 10.2 , for face recognition. I tried to switch on the selection . It goes to next page but it does not show to add face page and if go back to setting page it goes to off position. can you pls tell me where I am doing mistake regards

2016-12-21 13:21:24****************************************
Firm ware is 4.1.1
Amid ICRa0co6p
Amid ICRa0bp0k

2016-12-22 13:17:11****************************************
Hi. I just waited half an hour for something to happen but sorry to say I didnt get any information about add person, I think there is some problem with loading the page

2016-12-22 13:27:26****************************************
My phone and Ipad both working fine I am just getting message that motion is detected

2016-12-22 13:57:01****************************************
Hi nothing is happening , I think there is some problem in software, I am only getting alerts about motion detection, u can see on your server

2016-12-23 14:01:55****************************************
HI , it started working in Atom Amid ICRa0co6p but I would like to know does this feature is in ICAM pro FD ICRa0bp0k

2016-12-26 13:53:22****************************************
In atom I went to face recognition on then add face option came. But it is not working in ICRa0bp0k

2016-12-27 14:06:46****************************************
Hi , it started working but I can not add more than 4 faces

by Ramesh























hi,
the firmware of my patio cam is stuck on 3.7.8, the camera downloads firmware 4.0.2 and reboots without errors
but in the about it stays on 3.7.8

2016-12-19 18:42:33****************************************
Also I have no video uploads to google drive and my smb share, it does create the folder with the amid name

2016-12-20 19:37:24****************************************
Tried it, didn't help.
I also did a reset , didn't help either

by stefan taildeman








Hi, I bought 2 iCams (one Pro and one Deluxe). A few weeks ago I deactivated the push messages (alerts) on my iPhone. Now I want to activate push messages again, but I don't get any alerts on my iPhone any more. In the Amaryllo app I can see the alerts (motion and audio). But I don't get the push messages. So in holiday I must go every day checking the app if there was an alert. I reinstalled the app and also I made a reset in my iCam Pro Deluxe. But nothing changed. What happened? Maybe a bug in the new iOS (10.2)?

2016-12-19 10:20:31****************************************
Hi, no. Privacy mode is turned off.
in systems event notification I checked:
- Enter / leave privacy mode
- Start / stop live streaming
- Device online / offline
Yesterday I got a device online/offline push notification. This seems to work. But not the "normal" motion and audio alerts. Which system event notification is responsible for the alert events? (Start / stop live streaming?)
I can see motion and audio notification in the app, but I don't receive push notifications on my iPhone.

2016-12-19 13:39:53****************************************
Where is this option located? I can't find it. I'm using the 1.4.1.7400 iOS App version with an iPhone 7 Plus.

by Ingo Devooght








Please terminate my subscription of the Amaryllo cloud service with immediately effect.

by wong sui wah





What is the recording distance of the iSensor HD?

by Janet Zengel





I have in stalled camera it works for a while an keeps going off line in a hour

by Raphael Farrington





Will a SCAN Disk 32gb UHS 1 micro SD work for this type of Amarillo ?

by Martin





I lost my passcode, could you send for me to my email adress. Because, reinstallation my PC, thanks
The passcode MYLG46HX not work

by KLOSE





when will koova be available?

by kenneth mcdowell





My camera is working and connected to the internet. However, I can only connect to my camera when I am on wifi.. I can't use LTE to connect to my camera. I reset my camera, deleted my application and reloaded it and setup the camera again but that did not help.
Please advise.

Thanks
-Ahmed


by Ahmed Soliman





- are your products HomeKit compatible.
- can video stream be stored in NAS.


2016-12-14 11:21:27****************************************
If I buy now will I be able to upgrade to HomeKit compatibility when it becomes available?

by Norberto Menendez





This is my 8th and 9th amaryllo product... I am trying to install these new devices and the Amaryllo iphone app crashes whenever I try to enter my gmail username/password. Please assist. I am running the latest IOSx software and amaryllo app and have run the software updates on the devices... Thank-you

by V W





Hi,

After having successfully used Google Drive as storage for several months I'm no longer able to get it working after a restart of the device.
Accessing Google Drive from the Amaryllo app (iPhone) is working (I see the previously recorded movies) but new recording aren't tooking place.
SD cards seems to work (still mages are stored within the notification section) and has enough free space. Wifi connection is good (Amaryllo is near to wifi router).

Checked all settings over and over again with no result.
Please help
Best regards,
Joost

2016-12-13 08:02:35****************************************
Thx, indeed a VIDEO folder from another program was still on the MicroSD card, I've removed the folder and this did the trick.
Best regards,
Joost

by Joost van Gils








Can I save my camera's in live for watching on different days? And when will I be able to view all on my Nexus 6p at the same time
Thanks

by Kevin Patrick





Since you have a clock now. Have you though of adding ship bells and hour chimes in it? Would be cool, especially if audio quality sound real.

by Bruce Halstead








Hi, i bought a few of these on kickstarter but now that i am getting round to getting them installed i have lost one of the power adapters. Are you able to sell me the power adapter only or tell me where i can get one?


The power adapter model is gs2u-006-050-B1 GS2J-006-050-B1

by kevin casson





Hello: I am having massive problems with your iCamPro product. It worked when I first set it up while back. But I just got a new phone (Google Pixel) and so it needs to be set up again. I followed all instructions and nothing works. Neither my phone or iPad does not find the Amaryillo wifi necessary for set up.I unscrewed the unit—screwed it back in and turned on the power switch—after awhile it does rotate and small red lights come on—no blue light, no green light. I try to have it install automatically, but the App does not find the unit, so I go with the QR code scan method and that also doesn’t work. The App generates 2 codes on the phone screen and s soon as I hold it up to the camera, it clicks and the red lights go off, then…nothing. There are 2 VERY small holes on the camera—but none have arrows next to them—I put a pin in each for more than 5 seconds—No factory reset!I have a useless camera now—can’t use it at all. How do I fix this, the camera is not installed already as the App doesn’t work to operate the camera—just takes me thru the install process—which doesn’t work. I am leaving on a trip in 2 days and really need to have this working—what do I do? It looks like I have wasted my money, Please help. Thanks, Walter Arenstein I see no iCM or iSS number—my Serial number is: 5152D06161726425

by Walter Arenstein





Your recent firmware upgrade made my patio completely dead. Only the blue light is on, reset does not help, also no calibration. Is there another way to up/downgrade the firmware?

2016-12-08 10:59:56****************************************
Why, the patio is not working at all, it doesn't even calibrate when starting. I have another device IcamPro that is working fine. I do not want to uninstall.
The Patio has an USB connection, can I do something when plugging into my PC for example?

by Peter van der Eng








Hi
I was a Kickstarter backer and boutgh two patio cameras and an iCamPRO FHD. The patio cameras are working fine but the iCamPRO FHD has been showing erratic behaviour for a few days and has now died. There is a blue light that goes on but no green light. However the camera itself is dead- no calibration or moment what so ever. I've tried resetting it back to factory settings but it does not beep after 5 seconds. I have tried connecting and reconnecting, taking out the 16Gb memory card. All to no avail. What is the next step in trying to get this working again? If it has to be repaired wher do I send it?

Many thanks for your help with this.

Malcolm

by Malcolm Levinkind





I have updated to the latest Firmware and since then the blue led light is on constantly and the green light is out. No Response to resetting or to unplugging und replugging so that no scan at restart is done. no Response to QR Code and does not appear on Network. In app offline Response to camera request.

2016-12-08 10:24:47****************************************
I have access and for testing I have taken the camera inside near the router. Still no response

by DeVaney











The device keeps going offline it is very frustrating

2016-12-08 11:50:10****************************************
I have two cameras both work on the same Internet connection with no problems. Please do not try to fool yourselves. You guys know there is a genuine problem with the camera. Just not willing to accept it. It is the worst camera i ever had.

2016-12-09 23:40:19****************************************
It is online now


2016-12-12 20:01:46****************************************
It is online now and I will try to keep it as long as possible

2016-12-13 13:19:45****************************************
Yes whenever we use the microwave the WiFi shut off temporarily. But I have a vimtag and blink camera that does not go offline. I hope it stays online

2016-12-13 21:36:17****************************************
Went offline at 15:51:13 Dec 13

2016-12-14 13:59:57****************************************
It does not work after it goes offline

2016-12-14 14:22:33****************************************
It's same a nyc I think - 5gmt

2016-12-14 14:23:43****************************************
It's definitely the microwave that disrupts the WiFi but other cameras work perfectly fine.

2016-12-16 16:13:24****************************************
This camera really sucks. I need to return it or can u guys send me a replacement. I have to give really bad reviews

2016-12-18 14:59:19****************************************
It still keeps going offline!!! What is wrong with it?

2016-12-19 13:53:59****************************************
Offline again. It does it every morning.

by Chinchai























Hello,
We have not used our iCam in some time after having set up issues and we have been unable to reset the camera using the app on our phones (it prompts to set up the camera, but the camera will not scan the QR code even after using our non 5G wifi). When we plug in the iCam, there is a solid blue light on the front and the camera does not recalibrate. Pressing the reset button on the back of the camera also does not do anything (light remains blue and camera does not recalibrate).

What steps do we need to complete to set up the camera for use?

Thank you!
Kristine

by Kristine LaBarbera





Hi,
we have insall 8GB SD card in camera for recording but don't know how to access SD CArd to view recording in SD card.
Reg Khursheed Hussain
Faysal Associates
Karachi, Pakistan.

by KHursheed Hussain








About a month ago I got a message to update the firmware on my 3 cameras ( iSensorHD, iCamPRO and this iCamHD). The 2 other camera was updated successfully and is working fine. But this iCamHD stopped working. Never got the message that it was updated successfully. I tried to reset the unit multiple time but to no avail. So now the camera is basically useless. Please advise. Thank you

by PAUL LEE





Comment visualiser à distance des vidéo de caméra ICAM PRO à partir d'un PC sous Windows 10

by NOASCONE